12826Y0016-MOCJ-OSE-MAINTENANCE & SUPPORT AND PHASE III ENHANCEMENTS FOR STRR APPLICATION

The Mayor's Office of Special Enforcement (OSE) is an innovative, solutions-oriented task force that ensures NYC communities are safe from harmful illegal and unregulated industries that one agency and one set of enforcement tools alone can't address. Our multi-agency enforcement team devises strategic solutions—ranging from public education to enforcement action—to complex problems.

The Mayor’s Office of Special Enforcement (OSE) currently operates the Short-Term Rental Registration (STR) system on the Salesforce platform. It is essential for this platform to operate effectively and without delay, requiring active and ongoing maintenance and support.

Phases I and II established the core capabilities for host registration, prohibited building submissions, and booking-service verification. Phase III focuses on enhancing, expanding, and optimizing the existing STR solution to support OSE’s operational needs, enforcement activities, and data-sharing requirements.

Phase III is not a new system implementation; rather, it is a targeted set of improvements designed to strengthen usability, streamline workflows, support enforcement logic, and introduce controlled data exchanges with external systems such as CENDs.