Contact Center as a Service (CCaaS) Solution
| Location: | North Carolina |
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| Posted: | Jan 24, 2025 |
| Due: | Mar 7, 2025 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 65-RFP012425AMG |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | 65-RFP012425AMG |
| Project Title: | Contact Center as a Service (CCaaS) Solution |
| Description: | The University of North Carolina at Chapel Hill (the “University”), for its Department of Information Technology Services (ITS), is soliciting proposals from qualified vendors for a comprehensive Contact Center as a Service (CCaaS) solution to initially support ITS Telecommunications and the ITS Service Desk. Thereafter, ITS intends to offer the awarded CCaaS solution as an optional, centrally supported core service to University departments. Therefore, the solution should have the capability to scale over time to support multiple, distinct contact center configurations, each with unique requirements and administrative control. ITS will be the only customer of record to the awarded vendor. |
| Opening Date: | 3/7/2025 3:00 PM |
| Posted Date: | 1/25/2025 |
| Status: | Open |
| Department: | UNC - CHAPEL HILL |
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Solicitation Number
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65-RFP012425AMG
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Department
UNC - CHAPEL HILL
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Status Reason
Open
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Opening Date
2025-03-07T15:00:00.0000000
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Posted Date
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2025-01-24T18:49:27.0000000Z
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Commodity Code
Software
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Mandatory Conference/Site Visit
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Special Instructions
Electronic responses ONLY will be accepted
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Description
The University of North Carolina at Chapel Hill (the “University”), for its Department of Information Technology Services (ITS), is soliciting proposals from qualified vendors for a comprehensive Contact Center as a Service (CCaaS) solution to initially support ITS Telecommunications and the ITS Service Desk. Thereafter, ITS intends to offer the awarded CCaaS solution as an optional, centrally supported core service to University departments. Therefore, the solution should have the capability to scale over time to support multiple, distinct contact center configurations, each with unique requirements and administrative control. ITS will be the only customer of record to the awarded vendor.
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