SWS IN-CAB TECHNOLOGY: REFUSE TRUCK CAMERAS

Location:	North Carolina
Posted:	May 14, 2026
Due:	Jul 1, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	23 - Ground Effect Vehicles, Motor Vehicles, Trailers, and Cycles
Solicitation No:	274-SWS04202026Cablink-A
Publication URL:	To access bid details, please log in.

Solicitation Number:	274-SWS04202026Cablink-A
Project Title:	SWS IN-CAB TECHNOLOGY: REFUSE TRUCK CAMERAS
Description:	City of Raleigh Solid Waste Services (SWS) seeks to improve operational efficiency, regulatory compliance, customer service, and cost savings by deploying simple, reliable, and field-ready technologies into the cab of its fleet vehicles. This initiative will enhance the operator experience, increase supervisory visibility, and streamline service verification and reporting through digital systems. The system’s purpose is to enhance safety, service verification, operational efficiency, customer service, and data-driven decision-making, while providing an open, future-proof architecture. The system(s) must integrate seamlessly with existing City systems while maintaining ease of use and reliability in field conditions. Below are the services that are being requested: 1. Implementation of automated photo- and/or sensor-based positive service verification across all weekly residential routes. 2. Introduction of AI-assisted features, sensors, and seamless integrations for contamination detection, cart verification, and improved customer service. 3. Integration of services with existing CRM, GIS, and work order management systems while complying with municipal standards
Opening Date:	7/1/2026 3:00 PM
Posted Date:	5/15/2026
Status:	Open
Department:	CITY OF RALEIGH


Solicitation Number * 274-SWS04202026Cablink-A	Department CITY OF RALEIGH	Status Reason Open
Opening Date 2026-07-01T15:00:00.0000000	Posted Date * 2026-05-14T15:52:00.0000000Z	Primary Commodity Code Communications Devices and Accessories
Mandatory Conference/Site Visit — —	Special Instructions Bid Agent: Kathleen.Mitchell@Raleighnc.gov	Solicitation Type * Select RFP IFB RFI
Owner Patrick Barbour
Description City of Raleigh Solid Waste Services (SWS) seeks to improve operational efficiency, regulatory compliance, customer service, and cost savings by deploying simple, reliable, and field-ready technologies into the cab of its fleet vehicles. This initiative will enhance the operator experience, increase supervisory visibility, and streamline service verification and reporting through digital systems. The system’s purpose is to enhance safety, service verification, operational efficiency, customer service, and data-driven decision-making, while providing an open, future-proof architecture. The system(s) must integrate seamlessly with existing City systems while maintaining ease of use and reliability in field conditions. Below are the services that are being requested: 1. Implementation of automated photo- and/or sensor-based positive service verification across all weekly residential routes. 2. Introduction of AI-assisted features, sensors, and seamless integrations for contamination detection, cart verification, and improved customer service. 3. Integration of services with existing CRM, GIS, and work order management systems while complying with municipal standards

Attachment Preview

Request for Proposals # 274-SWS04202026Cablink-A

Title: SWS IN-CAB TECHNOLOGY: REFUSE TRUCK

CAMERAS

Issue Date: May 15, 2026

Due Date: July 1, 2026 no later than 3:00PM EST

*LATE PROPOSALS WILL NOT BE ACCEPTED*

Issuing Department: Solid Waste Services

Direct all inquiries concerning this RFP to:

Kathleen Mitchell

Supervisor, Business Services

Email: Kathleen.Mitchell@Raleighnc.gov

(v.09/15/25)

Table of Contents

1. Introduction ................................................................................................. 2

1.1 Purpose................................................................................................. 2

1.2 Background .................................................................................................. 2

1.3 RFP Timeline ............................................................................................... 3

1.4 Pre-Proposal Conference .......................................................................... 4

1.5 Proposal Question....................................................................................... 4

1.6 Proposal Submission Requirements & Contact Information ................ 5

1.7 Business Engagement & Opportunities................................................... 5

1.8 Rights to Submitted Material ..................................................................... 6

1.9 Communications.......................................................................................... 6

1.10 Lobbying ....................................................................................................... 6

1.11 Conflicts of Interest ..................................................................................... 6

1.12 Proposer Expenses ................................................................................... 7

1.13 Proposer Acceptance ................................................................................. 7

2. Proposals ............................................................................................................. 8

2.1 Request for Proposals Required Document Format................................ 8

2.2 RFP Documents ........................................................................................ 10

3. Proposal Evaluation ........................................................................................ 10

3.1 Proposal Evaluation Criteria (Stage 1)..................................................... 10

3.2 Interview/Demonstration (Stage 2) ........................................................... 12

3.3 Final Selection ............................................................................................. 12

3.4 Notice to Proposers Regarding RFP Terms & Conditions.................... 12

3.5 Contract Term .............................................................................................. 13

4. Scope of Services ..................................................................................... 13

Appendix I – Proposal Cost Form...................................................................... 16

Appendix II – Proposer Questionnaire ................................................................... 19

Appendix III – Reference Questionnaire (Instructions) ..................................... 20

Appendix III – Reference Questionnaire Form..................................................... 21

Appendix IV – Sample Contract ......................................................................... 23

1 INTRODUCTION

1.1 Purpose

The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which

to contract for the following services:

City of Raleigh Solid Waste Services (SWS) seeks to improve operational efficiency,

regulatory compliance, customer service, and cost savings by deploying simple, reliable,

and field-ready technologies into the cab of its fleet vehicles. This initiative will enhance

the operator experience, increase supervisory visibility, and streamline service

verification and reporting through digital systems.

The system’s purpose is to enhance safety, service verification, operational efficiency,

customer service, and data-driven decision-making, while providing an open, future-

proof architecture. The system(s) must integrate seamlessly with existing City systems

while maintaining ease of use and reliability in field conditions.

Below are the services that are being requested:

1. Implementation of automated photo- and/or sensor-based positive service verification

across all weekly residential routes.

2. Introduction of AI-assisted features, sensors, and seamless integrations for

contamination detection, cart verification, and improved customer service.

3. Integration of services with existing CRM, GIS, and work order management systems

while complying with municipal standards

A detailed scope of services is provided in Section 4 of this document.

All information related to this solicitation, including any addenda, will be posted to the

North Carolina electronic Vendor Portal (eVP) at https://evp.nc.gov/.

All questions related to this solicitation must be submitted in writing (via email) to the

following individual – questions submitted via telephone will not be answered:

Contact Name

Email Address

Kathleen Mitchell

Kathleen.Mitchell@raleighnc.gov

1.2 Background

The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing

areas in the country. A great economy, top educational institutions, and exceptional health

care facilities are some of the characteristics that attract people to the triangle area. The

mild climate, diverse work force and proximity to Research Triangle Park combine to make

Raleigh a great place to live.

Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and

economic sustainability. The City conserves and protects our environmental resources

through best practice and cutting-edge conservation and stewardship, land use,

infrastructure and building technologies. The City welcomes growth and diversity through

policies and programs that will protect and enhance Raleigh’s existing neighborhoods,

natural amenities, history, and cultural and human resources for future generations. The

City leads to improve quality of life for neighborhoods and standard of living for all citizens.

The City works with universities, colleges, citizens, and local partners to promote new

technology, create new job opportunities, and encourage local businesses and

entrepreneurs. The City enlists and prepares 21st Century staff with the skill sets to carry

out the duties of the City through transparent civic engagement and by providing the very

best customer service to our citizens.

Solid Waste Services (SWS) Customer Base: Approximately 125,000 residential

accounts.

Operations: Primarily residential household collection for garbage, recycling, and yard

waste. Some additional services include multifamily recycling, downtown collections, as

well as other special pickups.

Fleet: 50+ Automated Side-Loaders, 40+ Rear-Loaders, plus special-service units (PUP,

Knuckleboom, Front-End Loader, Split Body, Roll-Off).

SWS seeks to modernize truck technology and standardize data collection. Current

gaps include insufficient hardware, fragmented and inconsistent data capture, manual

processes that slow operations, disconnected reporting that limits oversight, and

fragmented workflows that contribute to customer concerns.

These weaknesses slow decision-making and reduce operational accuracy.

Strengthening these foundations will improve customer service by providing staff with

faster, clearer information to address resident issues and operational inefficiencies.

1.3 Request for Proposal (RFP) Timeline

Provided below is a list of the anticipated schedule of events related to this solicitation.

The City of Raleigh reserves the right to modify and/or adjust the following schedule to

meet the needs of the service. All times shown are Eastern Time (EST):

RFP Process

RFP Date

Pre-Proposal Meeting/Site-Visit

(if required)

Deadline for Written Questions

City Response to Questions

(anticipated)

Date and Time

May 15, 2026

N/A

June 3, 2026

June 10, 2026

Proposal Due Date and Time

July 1, 2026 at 3:00 PM EDT

Evaluation Meeting

(anticipated)

Interviews

(if required)

Selection(s) Announced

(tentative)

July 13, 2026

Week of July 20, 2026

August 3, 2026

1.4 Pre-Proposal Conference

If the City of Raleigh elects to conduct a Pre-Proposal Conference or Site Visit, attendance

by prospective proposers is strongly encouraged but is not mandatory. Prospective

Proposers are encouraged to submit written questions in advance. Date, time, and

location of pre-proposal conference is shown above in the RFP Timeline (Section 1.3).

1.5 Proposal Questions

Requests for clarification and questions to this RFP must be received by the City not later

than the date shown above in the RFP Timeline (Section 1.3) for the submittal of written

inquiries. The firm’s failure to request clarification and submit questions by the date in

the RFP Timeline above shall be considered to constitute the firm’s acceptance of all

City’s terms and conditions and requirements.

The City shall issue addenda reflecting questions and answers to this RFP, if any, and

shall be posted to North Carolina electronic Vendor Portal (eVP). No information,

instruction or advice provided orally or informally by any City personnel, whether made in

response to a question or otherwise in connection with this RFP, shall be considered

authoritative or binding. Proposers can only rely on written material contained in an

Addendum to this RFP.

It is important that all Proposers submitting to this RFP periodically check eVP for

any Addenda. It is the Proposers responsibility to ensure that all addenda have

been reviewed and, if required signed and returned.

All questions related to this solicitation must be submitted in writing (via email) to the

following individual – questions submitted via telephone will not be answered:

Contact Name

Email Address

Kathleen Mitchell

Kathleen.mitchell@raleighnc.gov

1.6 Proposal Submission Requirements and Contact Information

Proposals must follow the format as defined in Section 2 (PROPOSALS), and be

addressed and submitted as follows:

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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