ITB 2027-0200-0100 02-100-27 DMV Knowledge Testing

STATE OF ALASKA - INVITATION TO BID ITB 2027-0200-0100 02-100-27
DMV KNOWLEDGE TESTING
SECTION 1. INTRODUCTION & INSTRUCTIONS
SEC. 1.01 PURPOSE OF THE ITB
The Department of Administration, Division of Motor Vehicles, is soliciting bids for a qualified contractor to provide
professional services for the development, maintenance, validation, revision, and ongoing support of statewide driver
licensing knowledge examinations.
Services include creating and maintaining examination questions for non-commercial driver licensing, motorcycle
endorsements, and alcohol awareness examinations. The contractor shall ensure all examination materials remain legally
compliant, sound, secure, and reflective of current Alaska laws, regulations, and DMV policies.
SEC. 1.02 BUDGET
The Department of Administration, Division of Motor Vehicles, is not establishing a budget for this contract. The contractor
shall provide all software solutions and services described in this ITB at no cost to the State.
As compensation under the contract, the contractor shall receive a fixed Price-per-Test (PPT) fee and the applicable credit
card processing fee for each Knowledge Test conducted through their Knowledge Test Solution (KTS) to Home Applicants.
Home Applicants are responsible for paying both the PPT fee and the applicable credit card processing fee for each
Knowledge Test they take.
SEC. 1.03 DEADLINE FOR RECEIPT OF BIDS
Bids must be received no later than 2:00:00 PM Alaska Time on October 1, 2026. Late bids or amendments will be
considered non-responsive and will not be opened or accepted for evaluation.
SEC. 1.04 PRIOR EXPERIENCE
In order for a bid to be considered responsive the bidder must meet these minimum prior experience requirements:
* Experience with ADA/WCAG 2.1 AA accessibility compliance.
* Experience with identity verification and authentication.
* Availability of a 99.9% or greater uptime Service Level Agreement (SLA).
* Help desk with defined response and resolution times.
* Experience performing remote online proctoring (if Alaska chooses to implement it later).
* Ability to configure different exam types (non-commercial, motorcycle, alcohol awareness, REAL ID knowledge
modules, etc.) without requiring vendor programming.
* Support for detailed analytics, reporting dashboards, and audit logs for testing activity.
At a minimum, the contractor shall:
* Have a minimum of three years of experience developing, implementing, and supporting secure computer-based
testing (CBT) or online examination systems for government agencies, educational institutions, or other regulated
organizations.
* Have successfully completed at least two comparable implementations within the last three years, involving
online testing systems with secure administration, user authentication, scoring, reporting, and administrative
management capabilities.
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STATE OF ALASKA - INVITATION TO BID ITB 2027-0200-0100 02-100-27
DMV KNOWLEDGE TESTING
Bidders must provide at least three Client Reference Forms, provided as an attachment to the ITB, for organizations
currently using or that have recently used the proposed testing solution. References must include organization name,
project description, implementation date, and contact information.
A bidder's failure to meet these minimum prior experience requirements may cause their bid to be considered non-
responsive and rejected.
SEC. 1.05 REQUIRED REVIEW
Bidders shall carefully review this ITB for defects and questionable or objectionable material. Comments concerning
defects and questionable or objectionable material in the ITB should be made in writing and received by the procurement
officer prior to the deadline for receipt of bids. This will allow time for an amendment to be issued if one is required. It
will also help prevent the opening of a defective bid, upon which award cannot be made, and the resultant exposure of
bidders' prices.
SEC. 1.06 QUESTIONS PRIOR TO DEADLINE FOR RECEIPT OF BIDS
All questions must be in writing and directed to the procurement officer. The interested party must confirm telephone
conversations in writing. Two types of questions generally arise. One may be answered by directing the questioner to a
specific section of the ITB. These questions may be answered over the telephone. Other questions may be more complex
and may require a written amendment to the ITB. The procurement officer will make that decision.
SEC. 1.07 RETURN INSTRUCTIONS
Bidders must submit their bid via email to doa.oppm.procurement@alaska.gov and must contain the ITB number in the
subject line of the email. The State will not accept bids, documents, or correspondence submitted through third-party
portals, encrypted email services, or any platform requiring special access credentials or additional authentication. All
submissions must be made in accordance with the instructions provided in this ITB. A bidder's failure to comply with these
requirements will cause their bid to be considered non-responsive and rejected.
The maximum size of a single email (including all text and attachments) that can be received by the state is 20mb
(megabytes). If the email containing the bid exceeds this size, the bid must be sent in multiple emails that are each less
than 20 megabytes and each email must comply with the requirements described above.
Please note that email transmission is not instantaneous. Like sending a hard copy bid, if you are emailing your bid, the
state recommends sending it enough ahead of time to ensure the email is delivered by the deadline for receipt of bids.
It is the bidder's responsibility to contact the issuing agency at doa.oppm.procurement@alaska.gov to confirm that the
entire bid has been received. The state is not responsible for unreadable, corrupt, or missing attachments.
SEC. 1.08 ASSISTANCE TO BIDDERS WITH A DISABILITY
The State of Alaska complies with Title II of the Americans with Disabilities Act of 1990. Individuals with disabilities who
may need auxiliary aids, services, and/or special modifications to submit a bid should contact the Procurement Officer via
email at doa.oppm.procurement@alaska.gov no later than ten days prior to the closing of the bid to make any necessary
arrangements.
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SEC. 1.09 AMENDMENTS TO BIDS
Amendments to or withdrawals of bids will only be allowed if acceptable requests are received prior to the deadline that
is set for receipt of bids, in accordance with 2 AAC 12.140. No amendments or withdrawals will be accepted after the
deadline unless the delay is due to an error of the contracting agency, in accordance with 2 AAC 12.160.
SEC. 1.10 AMENDMENTS TO THE ITB
If an amendment is issued before the deadline for receipt of bids, the amendment will be posted on the State of Alaska
Online Public Notice (OPN) website. The link to the posting of the amendment will be provided to all who were notified of
the ITB and to those who have registered with the procurement officer after receiving the ITB from the OPN.
SEC. 1.11 ITB SCHEDULE
The ITB schedule below represents the State of Alaska's best estimate of the schedule that will be followed. If a component
of this schedule, such as the deadline for receipt of bids, is delayed, the rest of the schedule may be shifted accordingly.
All times are Alaska Standard Time (AST).
ACTIVITY TIME DATE
Issue Date / ITB Released September 17, 2026
Pre-Bid Conference 11:00 AM AKST September 23, 2026
Last Day for Questions September 25, 2026
Deadline for Receipt of Bids / Bid Due Date 2:00:00 PM AKST October 1, 2026
Bid Evaluations Complete (Approximately week of) October 5, 2026
Notice of Intent to Award (Approximately week of) October 5, 2026
Contract Issued October 16, 2026
This ITB does not, by itself, obligate the state. The state's obligation will commence when the contract is approved by the
Commissioner of the Department of Administration, or the Commissioner's designee. Upon written notice to the
contractor, the state may set a different starting date for the contract. The state will not be responsible for any work done
by the contractor, even work done in good faith, if it occurs prior to the contract start date set by the state.
SEC. 1.12 PRE-BID TELECONFERENCE
A pre-bid teleconference will be held at 11:00 AM, Alaska Time, on September 23, 2026, via Microsoft Teams meeting.
The purpose of the teleconference is to discuss the work to be performed with prospective bidders and allow them to ask
questions concerning the ITB. Bidders should read the ITB in full and come to the meeting prepared to discuss any
questions or concerns.
All interested bidders must register with the procurement officer via email at doa.oppm.procurement@alaska.gov. It is
highly recommended that any pre-bid teleconference questions be submitted to this email prior to the pre-bid
teleconference.
Bidders with a disability needing accommodation should contact the procurement officer prior to the date set for the pre-
bid conference so that reasonable accommodation can be provided.
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SEC. 1.13 ALTERNATE BIDS
Bidders may only submit one bid for evaluation. In accordance with 2 AAC 12.830 alternate bids (bids that offer something
different than what is asked for) will be rejected.
SEC. 1.14 SUPPORTING INFORMATION
Provided a bid meets the requirements for a definite, firm, unqualified, and unconditional offer, the state reserves the
right to request supplemental information from the bidder, after the bids have been opened, to ensure that the products
or services offered completely meet the ITB requirements. The requirement for such supplemental information will be at
the reasonable discretion of the state and may include the requirement that a bidder will provide a sample product(s) so
that the state can make a first-hand examination and determination.
A bidder's failure to provide this supplemental information or the product sample(s), within the time set by the state, may
cause the state to consider the offer non-responsive and reject the bid.
SEC. 1.15 FIRM, UNQUALIFIED, AND UNCONDITIONAL OFFER
To be responsive a bid must constitute a definite, firm, unqualified and unconditional offer to meet all the material terms
of the ITB. Material terms are those that could affect the price, quantity, quality, or delivery. Also included as material
terms are those which are clearly identified in the ITB, and which must be complied with at risk of bid rejection for non-
responsiveness.
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STATE OF ALASKA - INVITATION TO BID ITB 2027-0200-0100 02-100-27
DMV KNOWLEDGE TESTING
SECTION 2. SCOPE OF WORK AND CONTRACT INFORMATION
SEC. 2.01 SCOPE OF WORK
The Department of Administration (DOA), Division of Motor Vehicles (DMV) seeks to procure a comprehensive DMV
Knowledge Testing solution that includes both a secure online driver knowledge testing platform and professional services
for the development, validation, maintenance, revision, and ongoing support of the Division's knowledge examinations.
Those exams include but are not limited to non-commercial driver licensing, motorcycle licensing, and alcohol awareness.
The contractor shall provide the technology, security, hosting, integration, and technical support necessary to administer
online examinations while ensuring all examination content remains legally defensible, current, reliable, and compliant
with applicable federal and state requirements.
The primary objectives of this project are to:
* Develop legally defensible, valid, and reliable knowledge examinations that accurately assess applicants'
understanding of Alaska motor vehicle laws, regulations, and safe driving practices.
* Ensure all examinations comply with the following applicable federal regulations, Alaska statutes, administrative
regulations, and nationally recognized testing standards:
Knowledge Test Alaska Statute Alaska Administration Code
Non-Commercial Driver's License AS 28.15.051 - Examination of 2 AAC 90.420 - Application for
General Knowledge Test Applicants Driver's License
Alcohol Awareness Knowledge Test AS 28.15.085 - Alcohol and Drug 2 AAC 90.425 - Alcohol
Awareness and Safety Examination of Awareness Testing
Applicants
Motorcycle Knowledge Test AS 28.15.051 - Examination of 2 AAC 90.210 (2)(d) Motorcycle
Applicants (general examination Instruction Permit
authority)
* Improve examination security and integrity through professional test development practices.
* Provide ongoing maintenance to ensure examinations remain current as laws, regulations, and policies change.
* Comply with the Americans with Disabilities Act (ADA), Section 508 where applicable, and WCAG 2.1 AA
accessibility standards.
* Deliver examinations that support efficient administration while maintaining a positive customer experience.
The contractor shall provide all labor, personnel, expertise, project management, software, and professional services
necessary to develop, maintain, validate, and support the DMV Knowledge Test examinations.
The contractor's services shall include:
* Review, develop, and maintain examination content, including reviewing existing examination materials,
developing new examination questions, and revising existing questions as needed.
* Validation reports of examination content using accepted standards.
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STATE OF ALASKA - INVITATION TO BID ITB 2027-0200-0100 02-100-27
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* Statistical analysis reports of examination performance, including an annual examination review report.
* Development and maintenance of secure examination item banks.
* Development of multiple equivalent examination forms, with final approval provided by DMV.
* Review and revision following statutory or regulatory changes.
* Coordination with DMV subject matter experts.
* Recommendations for improving examination reliability and validity.
* Ongoing technical consultation throughout the contract term, including communication and coordination with
DMV's IT Department.
* Compatibility with current DMV bandwidth and infrastructure:
City Type of Location Bandwidth Speed
Eagle River HUB 20 Mbps
Fairbanks Customer Only 10 Mbps
Homer Customer Only 3 Mbps
Anchorage HUB 100 Mbps
Delta Junction Customer Only 7 Mbps / 1 Mbps
Palmer CORE 1 Gbps
Tok HUB 5 Mbps
Juneau HUB 15 Mbps
Haines Customer Only 50 Mbps / 10 Mbps
Sitka Customer Only 400 Mbps / 20 Mbps
Valdez DIST 5 Mbps
Ketchikan Customer Only 50 Mbps / 5 Mbps
Kodiak HUB 10 Mbps
Bethel Customer Only 6 Mbps / 2 Mbps
Soldotna HUB 20 Mbps
Description of the Type of Location:
CORE: A major/core network location. Typically, a high-capacity central point that connects or
supports other network locations.
HUB: A network hub or regional/central office that connects multiple locations or network services.
A HUB may have a larger connection than an individual office because it can carry traffic for other
sites.
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DIST (Distribution): This is a network location that distributes connectivity from a core or hub to
smaller/remote locations.
Customer Only: A location that receives connectivity for its own use and does not normally provide
network connectivity to other locations. It is essentially an end-user/site connection.
* Software maintenance, equipment failure management, outage handling.
* Administrative dashboards for pass/fail percentages, total tests, trends, audit logs, downloadable reports.
* Protection of customers' Personally Identifiable Information (PII).
* Photo ID verification throughout testing.
* Testing environment instructions, including but not limited to, no photos/background images in webcam,
automatic failures/disqualifications, retest guidelines, and refund structure.
* Secure online payment processing system integrated with the testing platform.
* Customer payment receipts and transaction confirmation.
* Formal customer escalation procedures for handling disputed transactions, refunds, and payment exceptions.
* Monthly financial reconciliation reports identifying tests administered, fees collected, processing fees retained,
refunds issued, and chargebacks.
* Annual Payment Card Industry Data Security Standard (PCI-DSS) compliance certification or equivalent
documentation demonstrating continued payment security compliance.
* Adequate pre-launch testing and UAT.
* Compliance with American Association of Motor Vehicle Administrators (AAMVA) guidelines for general
knowledge testing.
Project Requirements
A) The contractor must provide a web-based driver license applicant Knowledge Test through a contractor provided
secure, web-based Knowledge Test Solution (KTS) for DMV customers required to take the Knowledge Test from
home, Knowledge Test Proctor Locations, or non-DMV locations ("Home Applicants"). The contractor shall ensure
the KTS must be available through a secure online portal that protects applicant information and maintains the
integrity of the online home testing process.
B) The contractor's solution shall provide Home Applicants access to the DMV Knowledge Test online. For Knowledge
Tests, the system must record results in a contractor provided central testing database and provide Home Applicants
with a Cerificate of Completion that the Home Applicant can bring to a DMV location for entry into the DMV's system
of record. Bidders must include a sample of their Certificate of Completion with their bid submission.
C) The contractor must:
i. Submit a SOC2 Type2 certification annually from a currently licensed independent Certified Public Accountant,
which shall be performed in accordance with American Institute of Certified Public Accountants "Statements
on Standards for Attestation Engagement." The attestation must indicate that the internal controls over data
have been evaluated and are adequate to protect the data from unauthorized access, distribution, use,
modification, or disclosure.
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