Invitational Request for Quotations for CRM Solution Optimization & Continuous Improvement

Location: Ontario
Posted: May 6, 2025
Due: May 27, 2025
Agency: City of Toronto
Type of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: Doc5147899237
Publication URL: To access bid details, please log in.
NOIP (Notice of Intended Procurement) Type: Notice of Intended Procurement
Posting Title: Invitational Request for Quotations for CRM Solution Optimization & Continuous Improvement
High Level Category: Goods and Services
Document Type: RFQ
Document Number: Doc5147899237
Ariba Discovery Posting Link: https://discovery.ariba.com/rfx/23134249
Publish Date: May 5, 2025
Issue Date: May 5, 2025
Submission Deadline: May 27, 2025 at 12:00 Noon
Solicitation Document Description: Invitational Request for Quotations

IMPORTANT NOTICE: Only the following Suppliers were prequalified by the City to provide professional services for implementing solutions on the City’s Salesforce ECRM platform pursuant to Request for Supplier Qualifications Doc4454029409:

CATALYST CONSULTING GROUP
PRICEWATERHOUSECOOPERS LLP
SLALOM CONSULTING ULC
DELOITTE
CARAHSOFT TECHNOLOGY CORP

Only the Suppliers listed above will be considered for the award of this RFQ.
It is the intention of the City to award a contract to the highest-ranked Supplier meeting the specifications of this Invitational Request for Quotations.

Notwithstanding the dates and times shown in this Supplier Discovery / Notice of Intended Procurement, Suppliers are to note the following:

The Solicitation will open at 12:00 p.m. local time in Toronto on May 5, 2025. Its documents will be available in the City's Online Procurement System at the Public Posting link shown above after that time.

The Submission Deadline will be the later of (a)12:00 p.m. local time in Toronto on May 27, 2025, or (b) the date and time displayed in the City Online Procurement System countdown clock.

Solicitation documents are available only in SAP Ariba, the City of Toronto’s chosen e-bidding solution, and responses must be submitted in SAP Ariba.
Specific Conditions for Procurement: Only the following Suppliers were prequalified by the City to provide professional services for implementing solutions on the City’s Salesforce ECRM platform pursuant to Request for Supplier Qualifications Doc4454029409:

CATALYST CONSULTING GROUP
PRICEWATERHOUSECOOPERS LLP
SLALOM CONSULTING ULC
DELOITTE
CARAHSOFT TECHNOLOGY CORP

Only the Suppliers listed above will be considered for the award of this RFQ.
Applicable Trade Agreement: Chapter 19 of Comprehensive Economic and Trade Agreement (CETA)
Chapter 5 of Canada Free Trade Agreement (CFTA)
Chapter 9 Trade and Cooperation Agreement between Ontario and Quebec (OQTCA)
Limited Number of Suppliers?: Only the following Suppliers were prequalified by the City to provide professional services for implementing solutions on the City’s Salesforce ECRM platform pursuant to Request for Supplier Qualifications Doc4454029409:

CATALYST CONSULTING GROUP
PRICEWATERHOUSECOOPERS LLP
SLALOM CONSULTING ULC
DELOITTE
CARAHSOFT TECHNOLOGY CORP

Only the Suppliers listed above will be considered for the award of this RFQ.
Electronic Submissions to be Received: Via City's Online Procurement
Division: Technology Services
Buyer Name: Brian Bjolin
Buyer Email: brian.bjolin@toronto.ca
Buyer Phone Number: 4163382984
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.