After-Hours Service Desk Telephone Answering Service
| Location: | Kentucky |
|---|---|
| Posted: | Nov 11, 2024 |
| Due: | Nov 25, 2024 |
| Agency: | City of Louisville, Kentucky |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | RFP250136 |
| Publication URL: | To access bid details, please log in. |
Project: After-Hours Service Desk Telephone Answering Service
Ref. #: RFP250136
Department: Metro Technology Services
Type: RFP
Status:
Open
Open Date: Nov 11th 2024, 1:00 PM EST
Questions Due Date: Nov 18th 2024, 3:00 PM EST
Contact Information: Kim Henry, kim.henry@louisvillek.gov
Close Date: Nov 25th 2024, 3:00 PM EST
Project Description: MTS is seeking a qualified vendor to take calls when the Service Desk is not available to assist customers for the handling of Incidents and Service Requests. Those times when vendor will need to provide call taking services include after hours, holidays and special circumstances.
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