RFI for Saas Identity and Access Management System

Location:	North Carolina
Posted:	Apr 6, 2026
Due:	Apr 27, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	02-2026003
Publication URL:	To access bid details, please log in.

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RFI – #02-2026003

STATE OF NORTH CAROLINA

Administrative Office of the Courts

Refer ALL Inquiries regarding this RFI to:

Jeff Conken, Procurement Services

PO Box 2448

Raleigh NC 27602

Jeffrey.A.Conken@nccourts.org

REQUEST FOR INFORMATION (RFI) NO. 02-2026003

Due Date: 4/27/2026

Commodity No. and Description: 811620 SaaS Identity and

Access Management System

Issue Date: 4/6/2026

RFI SUBMITTAL: Vendor’s response to this RFI must be submitted through the Sourcing Tool. For training on

how to use the Sourcing Tool to Vendors should go to the following site:

https://eprocurement.nc.gov/training/vendor-training.

Questions or issues related to using the Sourcing Tool itself can be directed to the North Carolina eProcurement

Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through Friday from 7:30

AM EST to 5:00 PM EST.

NOTICE TO VENDOR

Request for Information (RFI) will be received at this office until 5:00pm EST on the day of opening.

QUESTIONS

Submit written questions to Jeff Conken until 4/13/2026 . Questions may be submitted by e-mail to

jeffrey.a.conken@nccourts.org. ease insert “RFI No. 02-2026003 - Questions” in the subject matter of your e-

mail. A summary of all questions and answers will be posted to the electronic Vendor Portal (eVP),

https://evp.nc.gov), as an addendum to this RFI on or about 4/15/2026.

EXECUTION

VENDOR NAME:

E-MAIL:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY & STATE:

TELEPHONE NUMBER:

TOLL FREE TEL. NO:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

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1.0 OBJECTIVE & PURPOSE

The intent of this Request for Information (RFI) is to gather information for a possible future solicitation, which

may result in a contract for the North Carolina Administrative Office of the Courts (NCAOC).

The NCAOC is exploring solutions to replace its existing Identity and Access Management (IAM) solution, IDWeb.

The primary business driver for this effort is that the underlying platform, Microsoft Identity Manager (MIM) will

reach end-of-life in 2029.

This application supports multiple business units: technology, security, business applications and human

resources.

THE NCAOC MAKES NO COMMITMENT TO ACQUIRE ANY SERVICES UNDER THIS RFI. NCAOC WILL NOT PAY FOR

INFORMATION RECEIVED IN RESPONSE TO THE RFI. THE VENDOR SOLEY BEARS ANY COSTS INCURRED IN

PREPARATION AND SUBMISSION OF A RESPONSE.

This RFI is issued for information and planning purposes only and does not constitute a solicitation. Responses to

the RFI will not be returned nor will the NCAOC confirm receipt of the RFI response. Whatever information is

provided in response to this RFI will be used to assess tradeoffs and alternatives available for determining how to

proceed in the acquisition process. Responses to this RFI are not offers and cannot be accepted by the NCAOC to

form a binding contract.

All interested vendors are requested to provide a written response to the questions below. A response to this RFI

is necessary to assist the NCAOC in determining the potential levels of interest, adequate competition, market

maturity, and service capabilities within the business community.

The NCAOC requests detailed vendor specific and industry standard information on how your firm would address

the items in the following sections of this RFI.

2.0 INTRODUCTION

The NCAOC is conducting this RFI as market research to determine variables to consider for an Identity and Access

Management solution, as defined herein.

Based on the responses to this RFI, NCAOC may further solicit requirements that most meet its needs regarding

cost, performance, delivery method, growth potential, scalability and least disruptive to operations.

3.0 ORGANIZATION OVERVIEW

Under the North Carolina Constitution, the Judicial Branch is established as an equal branch of state government

with the Legislative and Executive branches. North Carolina’s court system, called the General Court of Justice, is

a state-operated and state-funded unified court system. The General Court of Justice consists of three divisions:

appellate, superior court, and district court.

The NCAOC is the administrative agency for the Judicial Branch. As such, it provides services and resources to

help the unified court system to operate more efficiently and effectively, taking into account each courthouse’s

diverse needs, caseloads, and available resources. Services include providing administrative support to the 7,000

employees of the Judicial Branch, which includes 555 independently elected judicial officials.

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RFI – #02-2026003

4.0 PROJECT BACKGROUND

The organization is planning to replace MIM as the product approaches end of life.

5.0 REQUIREMENTS

5.1 Strong AD and hybrid identity support

• Deep integration with Active Directory

• Entra ID / Microsoft 365 integration

• Hybrid identity support for on-prem and cloud applications

• Support for syncing identities across multiple authoritative sources

5.2 HR-driven identity

• Ability to use HR or personnel systems as the source of truth

• Automated updates when users change roles, locations, or departments

• Termination workflows that quickly remove access

5.3 Access governance

• Access reviews and recertifications

• Role mining/role modeling

• Separation of duties controls

• Approval workflows for elevated or non-standard access

• Audit trail showing who approved what and when

5.4 Self-service capabilities

• Self-service password reset

• Self-service group or access requests

• Manager-based approvals

• Delegated administration for limited support functions

5.5 Security and compliance

• MFA integration

• Least privilege support

• Privileged access workflow integration

• Detailed logging and reporting

• Support for compliance and audit requirements

• Strong policy enforcement around provisioning and access removal

5.6 Workflow and automation

• Flexible workflow engine

• Low-code or configurable process design

• Event-driven automation

• Ability to integrate with ticketing systems and existing operational processes

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5.7 Application integration

• Prebuilt connectors for common enterprise systems

• APIs for custom integrations

• Support for legacy applications that may not be modernized yet

• File/database/API-based integration options where needed

5.8 Scalability and reliability

• Able to support your full user population and growth

• High availability options

• Disaster recovery support

• Vendor support maturity and product roadmap stability

5.9 Reporting and visibility

• Easy reporting for auditors and leadership

• Dashboards for provisioning status, failures, orphaned accounts, and certification results

• Clear visibility into manual exceptions

5.10 Administrative simplicity

• Easier to manage than MIM

• Reduced dependency on niche skill sets

• Better documentation and vendor support

• Lower operational overhead for day-to-day administration

5.11 Core identity lifecycle management

• Joiner, mover, leaver automation

• Automated provisioning and deprovisioning

• Role and attribute-based access assignment

• Group management

• Birthright access based on job function or department

5.12 Deployment fit

• Cloud-native or hybrid

• Reasonable migration path from MIM without major disruption

6.0 RFI PROCEDURES

The NCAOC recognizes that considerable effort may be required in preparing a response to this RFI. However,

respondents are advised that this is a request for information only, and not a request for services. Respondents

shall bear all costs for preparing their RFI response. Respondents to this RFI are asked to be thorough and concise.

Entities who submit documentation in response to this RFI may be invited to present their ideas. An in-person

presentation by an entity that submits documentation or participates in discussion or demonstrations in response

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RFI – #02-2026003

to this RFI will not serve as a basis for precluding that entity from responding to any future solicitation regarding

handling and disposition services.

All responses, inquiries, or correspondence relating to or in reference to this RFI, and all documentation submitted

by the various respondents shall become the property of the NCAOC when received. The responses to this RFI,

any follow-up questions and presentations to the NCAOC may be used to develop any future solicitation.

7.0 SCHEDULE

Respondents will have 3 weeks to prepare their submissions to this RFI. Responses must be received by the date

and time specified in this RFI. Respondents may also be invited to present and discuss their solutions. This could

be virtually or in person. Respondents will be notified of the specific date and time at least two (2) weeks in

advance of their presentation.

8.0 CLARIFICATION QUESTIONS

Clarification questions regarding this RFI will be accepted until specified time on the cover sheet of this RFI. All

questions must be submitted in writing to the email address specified on the cover sheet of this RFI. An addendum

containing clarification questions, and their answers will be issued as an addendum to this RFI, though eVP.

9.0 RESPONSE

The NCAOC is not interested in brochures or “boilerplate” responses. Instead, responses should clearly define

how the Vendor’s proposed solution(s) would meet the NCAOC’s business requirements. Any issues or exceptions

to the NCAOC’s requirements should also be identified and explained in detail. The Vendor shall provide the

following in their response:

1. Transmittal Letter

The transmittal letter should be in the form of a standard business letter and should be signed by a

respondent-authorized individual. It should note the following:

a) A statement that deviations are included, if applicable.

b) A statement that proprietary information is included, if applicable.

2. General Information

Respondent information:

a) Name of Company

b) Contact Person

c) Address, Telephone Number, Email Address

d) Brief history of company

3. Content

Interested firms shall submit a response to this RFI together with:

• Marketing materials including information on your firm

• Detailed description of the product(s), services and capabilities available to the NCAOC

• Representative cost estimates

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Solicitation Number:	02-2026003
Project Title:	RFI for Saas Identity and Access Management System
Description:	The NCAOC is exploring solutions to replace its existing Identity and Access Management (IAM) solution, IDWeb. The primary business driver for this effort is that the underlying platform, Microsoft Identity Manager (MIM) will reach end-of-life in 2029.
Opening Date:	4/27/2026 2:00 PM
Posted Date:	4/7/2026
Status:	Open
Department:	STATE OF NC - ADMINISTRATIVE OFFICE OF THE COURTS


Solicitation Number * 02-2026003	Department STATE OF NC - ADMINISTRATIVE OFFICE OF THE COURTS	Status Reason Open
Opening Date 2026-04-27T14:00:00.0000000	Posted Date * 2026-04-06T19:01:28.0000000Z	Primary Commodity Code Cloud-based software as a service
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Jeffrey Conken
Description The NCAOC is exploring solutions to replace its existing Identity and Access Management (IAM) solution, IDWeb. The primary business driver for this effort is that the underlying platform, Microsoft Identity Manager (MIM) will reach end-of-life in 2029.

RFI for Saas Identity and Access Management System

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See also