Customer Journey Mapping
| Location: | Federal |
|---|---|
| Posted: | Nov 20, 2024 |
| Due: | Dec 16, 2024 |
| Agency: | Government of Canada |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | BCNRFP_5020 |
| Publication URL: | To access bid details, please log in. |
Description
ICBC is seeking a single qualified and experienced proponent for the provision of Customer Journey Management Platform. The product must allow for the management of customer journeys including (mapping, editing/updating, tracking, monitoring and reporting. It should enable sharing and collaborating on parts or entire journeys with individuals and groups, integrate and update measures relate to key touchpoints and create master-level views down to touchpoint views. The platform must support dashboard views of journeys.
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