Customer Journey Mapping

Location:	Federal
Posted:	Nov 20, 2024
Due:	Dec 16, 2024
Agency:	Government of Canada
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	BCNRFP_5020
Publication URL:	To access bid details, please log in.

Description

ICBC is seeking a single qualified and experienced proponent for the provision of Customer Journey Management Platform. The product must allow for the management of customer journeys including (mapping, editing/updating, tracking, monitoring and reporting. It should enable sharing and collaborating on parts or entire journeys with individuals and groups, integrate and update measures relate to key touchpoints and create master-level views down to touchpoint views. The platform must support dashboard views of journeys.

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Customer Journey Mapping

See also