GUILFORD COUNTY
SCHOOLS
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Request for Proposals #6800
Transportation Call Center Services
Guilford County Schools (GCS) is seeking proposals from qualified vendors to provide professional call
center services to support transportation operations, customer service, and communication with parents,
guardians, staff, and community stakeholders. The selected vendor will serve as an extension of the
GCS Transportation Department and must demonstrate the ability to provide accurate, timely,
professional, and empathetic customer service in a high-volume, time sensitive environment.
Proposals will be received until 2:00pm, (EST), Thursday, February 12, 2026 by Guilford County Schools
Purchasing Department at 714 Green Valley Road, Greensboro, NC 27408. Proposals should be made to
the attention of Letitia Hines with the RFP#6800 on the outside of the package.
Proposal documents may be obtained via the Guilford County Schools bid solicitation site at
http://purchasing.gcsnc.com/BidCurrent/PurchasingQuoteList.aspx under quote #6800 or by emailing
Letitia Hines, Manager – Purchasing at HinesL@gcsnc.com.
Minority and Women Owned Businesses are encouraged to submit bids for this project. The Guilford
County Board of Education awards public contract without regard to race, religion, color, creed, national
origin, sex, age or handicapped condition as defined by North Carolina General Statutes, Section 168A-3.
GCS reserves the right to accept or reject any or all bids presented, and the right to waive any
informalities or irregularities.
GUILFORD COUNTY SCHOOLS
Velicia Moore, CLGPO
Director - Purchasing