CONTACT CENTER SUPPORT DIVISION (CCSD) SUPPPORT
| Location: | Maryland |
|---|---|
| Posted: | Jan 6, 2025 |
| Due: | Jan 15, 2025 |
| Agency: | TREASURY, DEPARTMENT OF THE |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | CCSD1736378 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Jan 06, 2025 04:26 pm EST
- Original Published Date: Dec 11, 2024 08:28 am EST
- Updated Response Date: Jan 15, 2025 10:00 am EST
- Original Response Date: Jan 07, 2025 10:00 am EST
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Jan 30, 2025
- Original Inactive Date: Jan 22, 2025
-
Initiative:
- None
- Original Set Aside:
- Product Service Code: DF01 - IT AND TELECOM - IT MANAGEMENT SUPPORT SERVICES (LABOR)
-
NAICS Code:
- 541611 - Administrative Management and General Management Consulting Services
-
Place of Performance:
New Carrollton , MD 20784USA
The Internal Revenue Service (IRS) seeks to identify potential vendors with the skills and capabilities necessary to perform the requirements outlined in the attached draft PWS. The IRS is looking to identify small businesses. The Contact Center Support Division (CCSD) has a need for Contractor support with expertise in the areas of Cisco's Intelligent Call Manager (ICM) Call Routing and Scripting, Domain Management and Support, Contact Center Commercial Off-the Shelf (COTS) support, Server Administration, System monitoring support, Operations of intra-day support, Engineering, Architecture design, Portfolio/Project Management, release schedule management and quantitative and qualitative analytical support for its Enterprise solution to route calls to a multi call site virtual contact center. These requirements align and support the overall Internal Revenue Service (IRS) contact center mission and service objectives. Attached is Drafted Performance Works Statement and Source of Sought Notice for Submission Information.
- CHICAGO IL 60606
- CHICAGO , IL 60606
- USA
- Kayla Dicks
- kayla.j.dicks@irs.gov
- Jan 06, 2025 04:26 pm ESTSources Sought (Updated)
- Dec 11, 2024 08:28 am EST Sources Sought (Original)
Related Document
| Dec 11, 2024 | [Sources Sought (Original)] CONTACT CENTER SUPPORT DIVISION (CCSD) SUPPPORT |
| Jan 23, 2025 | [Sources Sought (Updated)] CONTACT CENTER SUPPORT DIVISION (CCSD) SUPPPORT |
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