RFP: Constituent Relationship Management (CRM) Tool

RFP: Constituent Relationship Management (CRM) Tool

This Request for Proposal (RFP) is issued by The City of Rochester to solicit proposals from qualified vendors for the provision and implementation of a comprehensive Constituent Relationship Management (CRM) tool ("Project").

The City of Rochester (City) is committed to delivering responsive, personalized, and equitable service to everyone who contacts City Hall. A community member’s experience engaging with the City is currently inconsistent across departments, largely due to a lack of a unified view of an individual’s prior requests, permits, complaints, or interactions. As a result, staff often lack the context needed to fully understand the constituent’s needs. To address this gap, the City is seeking a CRM solution that serves as a true digital front door - connecting residents to services, programs, and staff across departments, and ensuring no request or conversation is lost, even across staff transitions.

View the RFP

Timeline

The schedule below is preliminary and subject to change. Any changes will be posted as an addendum on the RFP website.

Contact
Data Office
Mayor’s Office, City of Rochester
30 Church Street
City of Rochester - Constituent Relationship Management (CRM)
Rochester, NY 14614
dataoffice@CityofRochester.gov

No contact is permitted with any other City staff member regarding this RFP during the RFP process unless specifically authorized in writing. Prohibited contact may be grounds for disqualification.