Fare Inspector Ambassador Program
| Location: | North Carolina |
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| Posted: | Apr 30, 2026 |
| Due: | May 19, 2026 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 269-2026-2068 |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | 269-2026-2068 |
| Project Title: | Fare Inspector Ambassador Program |
| Description: | The City of Charlotte is using the Bonfire e-Procurement Portal (“Procurement Portal” - https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted. You can search for the RFP document under the project number 269-2026-2068. The purpose of this Scope of Work (SOW) is to obtain a qualified Contractor to design and operate a Fare Inspection Ambassador Program for CATS transit services. The Contractor shall deploy trained customer service centric personnel to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience. |
| Opening Date: | 5/19/2026 2:00 PM |
| Posted Date: | 5/1/2026 |
| Status: | Open |
| Department: | CITY OF CHARLOTTE |
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Solicitation Number
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269-2026-2068
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Department
CITY OF CHARLOTTE
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Status Reason
Open
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Opening Date
2026-05-19T14:00:00.0000000
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Posted Date
*
2026-04-30T16:51:26.0000000Z
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Primary Commodity Code
Police services
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Mandatory Conference/Site Visit
2026-05-07T04:00:00.0000000Z
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Special Instructions
—
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Solicitation Type
*
Select RFP IFB RFI
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Owner
David Tate
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Description
The City of Charlotte is using the Bonfire e-Procurement Portal (“Procurement Portal” - https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted. You can search for the RFP document under the project number 269-2026-2068. The purpose of this Scope of Work (SOW) is to obtain a qualified Contractor to design and operate a Fare Inspection Ambassador Program for CATS transit services. The Contractor shall deploy trained customer service centric personnel to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience.
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Attachment Preview
CITY OF CHARLOTTE PROCUREMENT PORTAL INSTRUCTIONS
THE FOLLOWING PROJECT IS HOSTED ON THE CITY OF CHARLOTTE'S PROCUREMENT PORTAL
PROJECT #: 269-2026-2068 PROJECT NAME: FARE INSPECTOR AMBASSADOR PROGRAM
PROJECT LINK: https://charlottenc.bonfirehub.com/opportunities/231411
CITY OF CHARLOTTE BONFIRE PORTAL
The City of Charlotte is currently utilizing a new electronic solicitation Procurement Portal
(https://charlottenc.bonfirehub.com) to post solicitations, receive vendor submissions, and communicate with
vendors interested in participating in solicitations being conducted with the use of the new Procurement Portal.
Interested Vendors must register through the Procurement Portal to access these solicitations and participate in
solicitation activities.
HOW TO REGISTER
All vendors wishing to view and participate in solicitations on the Procurement Portal must register here -
https://charlottenc.bonfirehub.com/login. Once you are registered, you may access solicitations, submit
questions, and submit responses to solicitations (e.g. Bids, Proposals, Quotes, etc.)
QUESTIONS
All solicitation questions must be submitted electronically to https://charlottenc.bonfirehub.com through the
Vendor Discussions section under the respective Project.
SUBMISSION INSTRUCTIONS
All submissions must be submitted electronically via the Procurement Portal
https://charlottenc.bonfirehub.com/opportunities, under the respective Project.
Your submission must be uploaded, submitted, and finalized prior to the Project's posted due date. The City
strongly recommends allowing sufficient time to complete this process (ideally one or more business days prior
to the deadline) to begin the uploading process and to finalize your submission. Uploading large documents may
take time, depending on the size of the file(s) and your Internet connection speed.
BROWSERS
The Bonfire portal can be accessed using Microsoft Edge, Google Chrome, or Mozilla Firefox. Javascript must be
enabled. Browser cookies must be enabled.
SUPPORT
For technical questions, visit Bonfire's help forum at https://vendorsupport.gobonfire.com/hc/en-us
Contact the Bonfire support team at Support@GoBonfire.com or by calling 1-800-354-8010.
To get started with Bonfire, watch this five-minute training video:
Vendor Registration and Submission [VIDEO] - Bonfire Vendor Support (gobonfire.com)
Note: It is the Company's responsibility to check the City of Charlotte's Procurement Portal for any addenda
or changes to this Project. Search for Bid # 269-2026-2068 to find if any documents or changes have been
posted.
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