Fare Inspector Ambassador Program

Location:	North Carolina
Posted:	Apr 30, 2026
Due:	May 19, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	F - Natural Resources and Conservation Services
Solicitation No:	269-2026-2068
Publication URL:	To access bid details, please log in.

Solicitation Number:	269-2026-2068
Project Title:	Fare Inspector Ambassador Program
Description:	The City of Charlotte is using the Bonfire e-Procurement Portal (“Procurement Portal” - https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted. You can search for the RFP document under the project number 269-2026-2068. The purpose of this Scope of Work (SOW) is to obtain a qualified Contractor to design and operate a Fare Inspection Ambassador Program for CATS transit services. The Contractor shall deploy trained customer service centric personnel to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience.
Opening Date:	5/19/2026 2:00 PM
Posted Date:	5/1/2026
Status:	Open
Department:	CITY OF CHARLOTTE


Solicitation Number * 269-2026-2068	Department CITY OF CHARLOTTE	Status Reason Open
Opening Date 2026-05-19T14:00:00.0000000	Posted Date * 2026-04-30T16:51:26.0000000Z	Primary Commodity Code Police services
Mandatory Conference/Site Visit 2026-05-07T04:00:00.0000000Z	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner David Tate
Description The City of Charlotte is using the Bonfire e-Procurement Portal (“Procurement Portal” - https://charlottenc.bonfirehub.com) to accept and evaluate proposals for this RFP. Proposals must be submitted electronically through the Procurement Portal on or before the Due Date in order to be accepted. You can search for the RFP document under the project number 269-2026-2068. The purpose of this Scope of Work (SOW) is to obtain a qualified Contractor to design and operate a Fare Inspection Ambassador Program for CATS transit services. The Contractor shall deploy trained customer service centric personnel to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience.

CITY OF CHARLOTTE PROCUREMENT PORTAL INSTRUCTIONS

THE FOLLOWING PROJECT IS HOSTED ON THE CITY OF CHARLOTTE’S PROCUREMENT PORTAL

PROJECT #: 269-2026-2068

PROJECT NAME: FARE INSPECTOR AMBASSADOR PROGRAM

PROJECT LINK: https://charlottenc.bonfirehub.com/opportunities/231411

CITY OF CHARLOTTE BONFIRE PORTAL

The City of Charlotte is currently utilizing a new electronic solicitation Procurement Portal

(https://charlottenc.bonfirehub.com) to post solicitations, receive vendor submissions, and communicate with

vendors interested in participating in solicitations being conducted with the use of the new Procurement Portal.

Interested Vendors must register through the Procurement Portal to access these solicitations and participate in

solicitation activities.

HOW TO REGISTER

All vendors wishing to view and participate in solicitations on the Procurement Portal must register here -

https://charlottenc.bonfirehub.com/login. Once you are registered, you may access solicitations, submit

questions, and submit responses to solicitations (e.g. Bids, Proposals, Quotes, etc.)

QUESTIONS

All solicitation questions must be submitted electronically to https://charlottenc.bonfirehub.com through the

Vendor Discussions section under the respective Project.

SUBMISSION INSTRUCTIONS

All submissions must be submitted electronically via the Procurement Portal

https://charlottenc.bonfirehub.com/opportunities, under the respective Project.

Your submission must be uploaded, submitted, and finalized prior to the Project’s posted due date. The City

strongly recommends allowing sufficient time to complete this process (ideally one or more business days prior

to the deadline) to begin the uploading process and to finalize your submission. Uploading large documents may

take time, depending on the size of the file(s) and your Internet connection speed.

BROWSERS

The Bonfire portal can be accessed using Microsoft Edge, Google Chrome, or Mozilla Firefox. Javascript must be

enabled. Browser cookies must be enabled.

SUPPORT

For technical questions, visit Bonfire’s help forum at https://vendorsupport.gobonfire.com/hc/en-us

Contact the Bonfire support team at Support@GoBonfire.com or by calling 1-800-354-8010.

To get started with Bonfire, watch this five-minute training video:

Vendor Registration and Submission [VIDEO] – Bonfire Vendor Support (gobonfire.com)

Note: It is the Company’s responsibility to check the City of Charlotte’s Procurement Portal for any addenda

or changes to this Project. Search for Bid # 269-2026-2068 to find if any documents or changes have been

posted.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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