26-1577 Call Centre Services for Building and Property Maintenance Services
| Location: | Alberta |
|---|---|
| Posted: | Sep 28, 2026 |
| Due: | Oct 27, 2026 |
| Agency: | Government of Alberta |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | AB-2026-06559 |
| Publication URL: | To access bid details, please log in. |
| Basic Information | |
| APC Reference # | AB-2026-06559 |
| Internal Reference # | 26-1577 |
| Title | 26-1577 Call Centre Services for Building and Property Maintenance Services |
| Status | OPEN |
| Posting Type | OPEN-COMPETITIVE |
| Solicitation Type | RFP |
| Category | Services |
| Contracting Organization | City of Calgary |
| Posting Date & Time (MT) | 09/28/2026 10:17 AM |
| Closing Date & Time (MT) | 10/27/2026 04:00 PM |
| Region(s) of Delivery | Alberta,Calgary |
| Estimated Contract Start Date | 01/04/2027 |
| Estimated Contract End Date | 01/03/2030 |
| Contact Person | Lisa Nezami |
| Contact Title | Buyer |
| Contact Email | lisa.nezami@calgary.ca |
| Contact Phone | (403) 268-2047 |
| Organization Address | 677-25 Ave SE, Calgary, Alberta, T2G 4K8, Canada |
| External Posting | https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110026621?anId=ANONYMOUS |
The Request for Proposal (RFP) is for Call Centre Services for Building and Property Maintenance Services. No prequalification is required for this RFP.
Bidding documents are located in SAP Business Network portal found at supplier.ariba.com
This procurement process is not intended to create, and will not create a formal, legally binding bidding process. It will instead be governed by the law applicable to the direct commercial negotiations.
The Agreement will be for an initial term of three (3) year(s) and may be renewed for two (2) additional three (3) year terms, under the same terms and conditions and if mutually agreeable, not to exceed a maximum of nine (9) years
See RFP documents
Submission Details
Instructions
- Bidding documents should be obtained from SAP Business Network.
- Bids are submitted via the SAP Business Network portal found at supplier.ariba.com.
- Suppliers must register on the Ariba portal to submit a bid.
- Hard copies are not accepted
- Failure to submit via SAP Business Network will result in a non-compliant bid
All questions must be submitted in SAP Ariba through the solicitation message board
Bid SecuritySee RFP documents, if required.
| UNSPSC Commodity Codes | ||
| Code | Description | Code Level |
| 43000000 | Information Technology Broadcasting and Telecommunications | Segment |
| 43231501 | Helpdesk or call center software | Commodity |
| 81000000 | Engineering and Research and Technology Based Services | Segment |
| 81111800 | System and system component administration services | Class |
| 81111811 | Technical support or help desk services | Commodity |
| 81160000 | Information Technology Service Delivery | Family |
| 81162001 | Call center software as a service | Commodity |
| 81162306 | Help desk process as a service | Commodity |
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