Call/Contact Center Services
| Location: |
Maryland |
| Posted: |
Oct 19, 2025 |
| Due: |
Nov 18, 2025 |
| Agency: |
State Government of Maryland |
| Type of Government: |
State & Local |
| Category: |
- R - Professional, Administrative and Management Support Services
- V - Transportation, Travel and Relocation Services
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| Solicitation No: |
BPM052518 |
| Publication URL: |
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ID:
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BPM052518
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Title:
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Call/Contact Center Services
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Status:
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Open
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Due / Close Date:
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11/18/2025
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Publish Date:
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10/17/2025 3:59:56 PM
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Main Category:
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Telecommunications remote access unit
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Solicitation Type:
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RFP: Double Envelope Proposal
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Issuing Agency:
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Department Of General Services
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Title
Call/Contact Center Services
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Solicitation Type
RFP: Double Envelope Proposal
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Main Category
Call management systems or accessories
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Issuing Agency
Department Of General Services
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Procurement Officer / Buyer
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Email
Kecia.Bolling1@maryland.gov
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Solicitation Summary
Statewide Call/Contact Center Services
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Additional Instructions
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Project Cost Class
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Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
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Pre-Bid Conference Details
Please return this form by Wednesday, October 22, 2025, at 2:00 PM EST, advising whether or not your firm plans to attend. You will receive a link to the meeting once we have received your form. Please send to Kecia.Bolling1@maryland.gov
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Small Business Reserve Designation
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Procurement Program Participation Goals
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African American MBE Participation (%)
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Asian American MBE Participation (%)
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Hispanic American MBE Participation (%)
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Women-Owned MBE Participation (%)
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DBE Participation (%)
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SBE Participation (%)
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Socio Economic Participation Criteria
Procurement Officer / Buyer
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Alternate Link
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Title
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Type
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Att.
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Last Modified on UTC-4
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Creation Date UTC-4
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Validity End Date
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Call/Contact Center Services Financial Form
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Specification Document (Approved)
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10/17/2025 2:51:54 PM
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10/17/2025 2:51:54 PM
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RFP for Call/Contact Center Services
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Technical Documents (Approved)
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10/17/2025 2:49:24 PM
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10/17/2025 2:49:24 PM
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