RFP 2025-01 - Conversational Intelligence Tool
| Location: |
Oregon |
| Posted: |
Apr 1, 2025 |
| Due: |
Apr 28, 2025 |
| Agency: |
State Government of Oregon |
| Type of Government: |
State & Local |
| Category: |
- D - Automatic Data Processing and Telecommunication Services
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| Solicitation No: |
S-X26083-00013397 |
| Publication URL: |
To access bid details, please log in. |
Bid Solicitation: S-X26083-00013397
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Responses Due in 26 Days, 21 Hours, 34 Minutes
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Header Information
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Bid Number:
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S-X26083-00013397
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Description:
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RFP 2025-01 - Conversational Intelligence Tool
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Bid Opening Date:
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04/28/2025 02:00:00 PM
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Purchaser:
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Ann Gregory
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Organization:
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CareOregon, Inc.
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Department:
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X2608 - Procurement
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Location:
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X2608 - Procurement
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Fiscal Year:
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25
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Allow Electronic Quote:
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Yes
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Alternate Id:
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Required Date:
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03/31/2025
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Available Date
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03/31/2025 05:00:15 PM
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Info Contact:
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Bulletin Desc:
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CareOregon is seeking proposals from qualified vendors to provide a conversational intelligence tool for our contact center. The selected solution must be capable of evaluating and providing feedback to enhance performance, improve customer experience, and drive operational efficiency.
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Ship-to Address:
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Ann Gregory
315 SW 5th Ave.
Portland, OR 97204
US
Email: gregorya@careoregon.org
Phone: (503)416-1740
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Bill-to Address:
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Ann Gregory
315 SW 5th Ave.
Portland, OR 97204
US
Email: gregorya@careoregon.org
Phone: (503)416-1740
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File Attachments:
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RFP 2025-01 - Conversational Intelligence Tool
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Form Attachments:
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Required Quote Attachments
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Discipline Type:
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Trade Services
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Procurement Method:
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Competitive Sealed Proposal
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Item # 1:
(
208
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20
)
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Computer Software - Business Software
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NIGP Code:
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208-20
Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc., Microcomputer
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 2:
(
208
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27
)
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Computer Software - Communication
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NIGP Code:
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208-27
Communications: Networking, Linking, etc. (Includes Clustering Software), Microcomputer
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Item # 3:
(
208
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32
)
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Computer Software - Customer Relationship Management
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NIGP Code:
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208-32
Customer Relationship Management Software (CRM), Microcomputer
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Item # 4:
(
208
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44
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Computer Software - E-mail Software
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NIGP Code:
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208-44
E-Mail Software, Microcomputer
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Item # 5:
(
961
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20
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Customer Service Evaluation Services
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NIGP Code:
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961-20
Customer Service Evaluation Services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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OREGON_OREGON_AWS_PROD_BUYSPEED_2_bso
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Bid Due: 3/31/2027
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
