Parking Lot Management Services

NASSAU HEALTH CARE CORPORATION
(a/k/a the NuHealth System)
REQUEST FOR PROPOSAL (RFP)
FOR
PARKING LOT MANAGEMENT SERVICES
REQUEST FOR PROPOSAL #: 001-2026
Introduction
Nassau Health Care Corporation ("NHCC") is seeking proposals from qualified vendors to provide
professional parking management services for the parking facilities located at Nassau University
Medical Center ("NUMC") in East Meadow, New York.
The selected vendor will be responsible for the day-to-day management, oversight, and operational
coordination of hospital parking facilities serving patients, visitors, physicians, and employees.
Parking operations represent a critical component of the patient's experience and hospital
operations. NHCC seeks a vendor capable of delivering safe, efficient, and well-managed parking
operations that support patient access, operational efficiency, and strong customer service.
The vendor must demonstrate experience managing complex institutional or healthcare parking
environments and must provide operational oversight, parking enforcement, reporting, and
recommendations to continuously improve parking operations.
Proposal Requirements
Proposals must comply with all instructions outlined in this RFP. Submissions that are incomplete
or fail to meet the specified requirements may be rejected without review.
Any contract awarded as a result of this RFP will supersede all prior contracts, bids, or agreements
related to parking management services at NHCC.
Communication Guidelines
All written communications regarding this RFP - including email correspondence - must clearly
reference the RFP title and number in the subject line to ensure proper handling.
Contacts and Submission
Nassau Health Care Corporation
Department of Legal Affairs
2201 Hempstead Turnpike East Meadow, NY 11554
RFPSubmissions@numc.edu
Anticipated Schedule*
* Issue RFP March 19, 2026
* Deadline for Questions March 30, 2026
* Proposals Due April 13, 2026
* Interviews, if Required To be Determined
* Dates indicated above are subject to change at the sole discretion of Nassau Health Care Corporation.
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SCHEDULE A
I. GENERAL INFORMATION
A. Background
Nassau Health Care Corporation ("NHCC"), also known as the NuHealth System, is a New York
State public benefit corporation established under the Public Authorities Law. NHCC operates:
* Nassau University Medical Center (NHCC): A 530-bed tertiary care teaching hospital.
* A. Holly Patterson Extended Care Facility (AHP): A 589-bed skilled nursing facility.
* Community Health Practices (CHP): Operated in partnership with Long Island FQHC, Inc.,
a non-profit, consumer-driven organization serving the region's most vulnerable
populations.
NHCC is committed to delivering high-quality care, advancing medical education, and serving as
the safety-net health system for Nassau County residents.
Efficient and safe parking operations are essential to support patient access, hospital operations, and
visitor experience at Nassau University Medical Center.
Nassau University Medical Center (NHCC): Founded in 1935, NHCC is the County's primary
source of advanced medical care. Its 19-story tower houses the region's premier Level I Trauma
Center and serves as a hub for medical education through affiliations with the New York Institute of
Technology College of Osteopathic Medicine, the New York College of Pediatric Medicine, the
American University of the Caribbean School of Medicine, and the Donald and Barbara Zucker
School of Medicine at Hofstra/Northwell.
A. Holly Patterson Extended Care Facility (AHP): Nationally recognized as a model for skilled
nursing services, AHP provides innovative, patient-centered care that addresses residents' physical,
emotional, and social needs in a supportive, healing environment.
Community Health Practices: NHCC's community-based centers deliver comprehensive,
accessible, and preventive care to underserved communities across Long Island, ensuring every
resident has access to a trusted "medical home."
B. Proposal Overview
NHCC seeks a qualified vendor to manage and oversee hospital parking facilities to ensure safe,
efficient, and organized parking operations.
The selected vendor will provide operational management, enforcement of parking policies,
customer assistance, reporting, and recommendations for operational improvements.
NHCC seeks a vendor capable of implementing modern parking management practices, including
potential use of technology solutions, parking analytics, and validation systems to improve parking
efficiency and accessibility.
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II. SPECIFICATIONS OF THE SERVICES
A. Scope of Work / Requested Services
This section defines the minimum scope, deliverables, and performance expectations for the parking
management services. Each functional area below includes a high-level description followed by the
detailed services to be performed.
B. Scope of Services
1. Parking Operations Management
Introduction:
The selected vendor will manage the day-to-day operations of the hospital parking facilities to
ensure efficient vehicle movement, safe pedestrian access, and availability of parking for patients,
visitors, physicians, and employees.
Scope
The vendor shall:
* Oversee daily operations of hospital parking facilities
* Ensure efficient traffic flow throughout parking areas
* Manage parking availability during peak hospital hours
* Provide staff or attendants as necessary to support operations
* Coordinate parking operations during special events or high-volume periods
* Offer valet parking (optional)
2. Parking Access Control and Enforcement
Introduction:
Effective parking enforcement ensures that designated parking spaces remain available for their
intended users and prevents misuse of parking facilities.
Scope:
The vendor shall:
* Enforce hospital parking policies and procedures
* Monitor unauthorized parking activity
* Manage employee parking permit systems if applicable
* Enforce reserved spaces including physician and accessible parking
* Coordinate enforcement activities with hospital security personnel
* Strictly enforce the prohibition of any vehicles used for habitation or lodging, including
recreational vehicles (RVs), campers, trailers, or passenger vehicles housing domiciled
occupants, and ensure no spaces are leased or permitted for these purposes.
3. Parking Validation Program
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Introduction:
To support patient access and reduce financial barriers to care, NHCC requires a parking
validation system allowing patients to park free of charge for a designated period.
Scope:
The vendor shall:
* Design and implement a patient parking validation program
* Allow patients to park free for a defined period (determined by NHCC)
* Provide validation options such as:
o Ticket validation
o QR code validation
o Electronic verification
o Mobile validation systems
* Ensure validation processes are simple for patients and clinical staff
* Coordinate with hospital registration departments to implement validation procedures
* Implement safeguards to prevent misuse of validation privileges
* Provide reports regarding validation usage and parking patterns
* NHCC reserves the right to modify validation policies during the term of the agreement.
4. Customer Service and Visitor Assistance
Introduction:
Parking operations are often the first point of interaction for patients and visitors. Customer service
must be prioritized.
Scope:
The vendor shall:
* Provide courteous assistance to patients and visitors
* Assist individuals requiring accessibility assistance
* Respond to parking complaints or issues
* Maintain clear communication with hospital staff
5. Parking Facility Maintenance Coordination
Introduction:
The vendor will assist NHCC by monitoring the condition of parking facilities and reporting
maintenance needs.
Scope:
The vendor shall:
* Monitor lighting, pavement, signage, and striping conditions
* Report maintenance issues to NHCC facilities department
* Ensure parking areas remain clean and organized
6. Traffic Flow and Safety Management
Introduction:
Hospital parking facilities must ensure safe vehicle and pedestrian movement.
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Scope:
The vendor shall:
* Implement traffic flow management procedures
* Manage congestion during peak hours
* Support emergency vehicle access
* Ensure pedestrian safety throughout parking areas
* Strictly enforce the prohibition of recreational vehicles (RVs), campers, and trailers to
prevent dangerous blind spots for pedestrians and ensure unimpeded access and turning
radiuses for emergency response vehicles.
7. Reporting and Performance Monitoring
Introduction:
NHCC requires transparency and operational reporting to ensure parking operations remain efficient.
Scope:
The vendor shall:
* Provide monthly operational reports
* Track parking utilization levels
* Identify operational improvements
* Provide recommendations for improved parking efficiency
8. Parking Technology and System Improvements
Introduction:
NHCC encourages vendors to propose modern parking technologies that improve efficiency and user
experience.
Scope:
Proposals may include:
* License plate recognition systems
* Parking analytics
* Mobile payment options
* Automated ticketing systems
* Parking availability tracking
* Digital signage
C. Optional Services / Alternative Pricing
NHCC seeks flexibility in evaluating proposals and may consider vendors for parking operations
services with or without parking facility maintenance responsibilities.
1. Optional Maintenance Services
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Overview
Vendors may, at their discretion, submit alternate pricing proposals to include parking facility
maintenance services.
Scope:
Optional maintenance services may include, but are not limited to:
* Asphalt maintenance and sealcoating
* Line striping and pavement markings
* Snow removal and ice management
* Lighting maintenance coordination
* General parking lot upkeep and minor repairs
2. Proposal Requirements
Overview
NHCC requires clear and transparent pricing to enable an accurate and equitable comparison of
proposals.
Scope
Vendors shall:
* Clearly indicate whether maintenance services are included or excluded
* Provide separate pricing for:
o Parking operations only
o Parking operations with maintenance services (if proposed)
Failure to provide optional maintenance pricing shall not disqualify a proposal.
3. NHCC Rights
Overview
NHCC reserves the right to evaluate and select the proposal(s) that provide the best overall value
and operational approach.
Scope
NHCC reserves the right to:
* Award parking operations services independently of maintenance services
* Accept or reject any optional maintenance proposal
* Procure maintenance services under a separate agreement
* Select a vendor based on the combination of services that best meets NHCC's operational,
financial, and safety objectives
4. Valet Parking Services (Optional)
Overview
Vendors may propose valet parking services as an optional, value-added offering to enhance
patient and visitor access.
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Scope
If proposed, vendors shall:
* Provide a detailed valet operations plan, including locations, hours of operation, and traffic
flow considerations
* Define staffing model and training approach
* Provide pricing structure (standalone or bundled)
* Ensure valet operations do not interfere with emergency access, traffic flow, or patient
movement
III. Deliverables
At a minimum, the vendor shall provide:
* Parking operations management plan
* Parking enforcement procedures
* Customer service procedures
* Monthly reporting
* Parking utilization analysis
* Recommendations for operational improvement
IV. Vendor Minimum Qualifications
Vendor must demonstrate:
* Experience managing institutional or healthcare parking operations
* Experience managing large parking facilities
* Ability to implement parking enforcement programs
* Strong operational reporting capability
V. Parking Facility Data
To assist vendors in preparing proposals, NHCC will provide information including:
* Number of parking spaces
Designated employee parking areas
Visitor and patient parking areas
Physician parking allocations
VI. Evaluation Criteria
Proposals will be evaluated based on:
* Vendor experience
* Operational approach
* Customer service strategy
* Parking technology capabilities
* Cost effectiveness
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SCHEDULE B
I. PROPOSAL PROCESS AND REQUIREMENTS
Proposal Submission
NHCC invites qualified Proposers to submit proposals for the services described in this RFP.
Proposals must conform to the requirements set forth herein; non-conforming proposals may be
disqualified.
The RFP is available through the designated NHCC contact office and may also be downloaded via
the "Doing Business with NuHealth" link at www.numc.edu.
Submission Requirements:
* Electronic Media: One (1) electronic copy sent via email to:
o RFPSubmissions@numc.edu
Note:
* Electronic copies of the proposal must be received by NHCC no later than 4:00 p.m. on the
specified due date.
* Incomplete submissions may result in disqualification.
The selected Proposer will enter into negotiations with NHCC regarding contract terms. If
agreement cannot be reached within a reasonable time, NHCC may reject that Proposer and begin
negotiations with others.
Proposals should be clear, concise, and responsive to the RFP.
II. CONTENTS OF PROPOSALS
Each proposal must include the following:
1. Proposer Information
o Name and contact information (address, phone, fax, email).
o Organizational structure (corporation, partnership, LLC, etc.), date and state of
formation, ownership details (including any person/entity holding 5% interest).
2. Background & Operations
o History of the firm and services provided.
o Demonstrated qualifications and relevant experience in executive contracting,
leadership transformation, organizational effectiveness, data analytics, and
turnaround services or comparable engagements.
3. References
o At least three professional references, including contact information.
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4. Regulatory & Legal Disclosures
o Any material negative findings, sanctions, or pending proceedings.
o Criminal convictions (past 10 years) of the firm, officers, directors, or affiliates.
o Civil penalties, judgments, consent decrees, violations, or sanctions (past 10 years).
o Current investigations, indictments, or litigation.
o Revocations or suspensions of permits/authority to do business (past 10 years).
o Barring from public proposal submission (past 10 years).
5. Scope of Services & Work Plan
o Proposed methodology, approach, and timeline.
6. Fee & Cost Proposal
o Clear identification of all costs, including billing practices and reimbursable
categories.
7. Insurance
o General liability and professional liability coverage details.
8. Conflict of Interest Disclosures
o Any material financial or family relationships that may create an actual or perceived
conflict of interest.
o Procedures the firm has in place (or will adopt) to mitigate conflicts.
III. CONFIDENTIAL INFORMATION
The New York State "Freedom of Information Law," Public Officers Law Article 6, permits
access to government records and may permit public access to proposals submitted in
response to this RFP. To protect any portion of responses that constitutes technical, financial
or other data whose public disclosure would cause substantial injury to a Proposer's
competitive position, or would constitute disclosure of a trade secret, a Proposer must
designate any sections of its proposal that meet those criteria. NHCC assumes no
responsibility for disclosure of unmarked data for any purpose. NHCC will review such
designations in making its determination whether disclosure is required, which determination
shall be binding on the Proposer.
IV. ANTI-DISCRIMINATION & MWBE PARTICIPATION
It is the policy of NHCC to comply with all federal, state and local laws, policies, orders,
rules and regulations which prohibit unlawful discrimination because of race, creed, color,
national origin, sex, sexual orientation, age, disability, or marital status, and to take
affirmative action in working with contracting parties to ensure that Minority and Women-
owned Business Enterprises (MWBEs), Minority Group Members and women share in the
economic opportunities generated by NHCC's participation in projects or initiatives, and/or
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use of NHCC funds. NHCC's anti-discrimination or other policies that promote equal
opportunities shall apply to this initiative and MWBEs are encouraged to submit proposals.
Pursuant to New York State Executive Law Article 15-A, NHCC recognizes its obligations
under the law to promote opportunities for maximum feasible participation of certified
minority-and women-owned business enterprises (M/WBEs) and the employment of
minority group members and women in the performance of NHCC contracts.
The selected contractor shall be required to use good faith efforts to achieve the participation
of certified MWBE's as specified in this RFP or Bid, and if no participation goal is explicitly
specified, participation amounting to 20% of the total value of the fees received by the
contractor shall be the goal. As part of their proposal, respondents are required to include a
completed MWBE Utilization Plan (the "Plan") using the form attached in Appendix I as
part of their proposal. The Plan shall list each MWBE the respondent intends to utilize to
perform the contract, a description of the scope of work to be performed by each MWBE,
and the estimated or, if known, actual dollar amounts to be paid to each MWBE. Respondents
should endeavor to utilize MWBEs as subcontractors, subconsultants, suppliers, and/or enter
into joint venture or teaming agreements with M/WBEs in order to comply with the MWBE
utilization goals. In the event that a respondent is a certified MWBE the respondent should
list itself in the Plan as performing 100% of the contract work and is not required to
subcontract with other MWBE firms.
V. PROCUREMENT LAW COMPLIANCE
State Finance Law 139-j and 139-k (collectively, the "Procurement
Requirements") apply to this RFP. The Procurement Requirements (1) govern
permissible communications between potential respondents and NHCC with
respect to this RFP during the procurement process; and (2) establish sanctions for
knowing and willful violations of the provisions of the Procurement Requirements,
including disqualification from eligibility for an award of any contract pursuant to
this solicitation.
Compliance with the Procurement Requirements requires that (a) all
communications regarding this RFP, from the issuance of this RFP through final
award and approval of any resulting contract (the "Restricted Period"), be
conducted only with the contact person(s) listed; (b) the completion by respondents
of the Disclosure of Prior Non-Responsibility Determinations and the Affirmation
of Understanding of an Agreement pursuant to State Finance Law, copies of which
are attached to this RFP as attachments to Appendix I, and (c) periodic updating of
such forms during the terms of any contract resulting from this RFP. Respondents
must submit both of these forms, properly completed, as part of their proposals. The
Procurement Requirements also require NHCC employees to obtain and report
certain information when contacted by prospective bidders during the Restricted
Period, make a determination of the responsibility of bidders and make all such
information publicly available in accordance with applicable law. If a prospective
bidder is found to have knowingly and willfully violated the State Finance Law
provisions, that prospective bidder and its subsidiaries, related or successor entities
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