Salesforce CRM Development and Consulting Services for Solid Waste & Recycling
| Location: | Oregon |
|---|---|
| Posted: | Jan 28, 2026 |
| Due: | Feb 18, 2026 |
| Agency: | Washington County |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 2026.017-RFP |
| Publication URL: | To access bid details, please log in. |
Project ID: 2026.017-RFP
Title: Salesforce CRM Development and Consulting Services for Solid Waste & Recycling
Addenda: 1
Release Date: 1/28/2026
Due Date: 2/18/2026
Post Information
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No
Summary
Washington County Solid Waste & Recycling (WCSWR) is seeking a contractor to review and update the County’s Salesforce instance to better meet our division’s needs. WCSWR uses Salesforce Force 100 and Salesforce Maps to manage the client and activity information collected while assisting businesses and other organizations throughout the county.
The original architecture of the WCSWR Salesforce instance was developed, with customizations, 15 years ago by another governmental organization. Our assistance program and priorities have since changed and we would like to improve the user experience and increase staff efficiency by reassessing the Salesforce structure, removing unnecessary elements and aligning the function with our current needs.
Background
Washington County is a suburban county located on the west edge of Portland, Oregon. The County seat of government is located in Hillsboro, Oregon. The county covers more than 700 square miles between the City of Portland and the coast range with a population of approximately 600,000. The eastern half of the County is composed of service industries, light manufacturing, residential and commercial activity and the western half is primarily farms and private forest lands. The county has experienced substantial growth over the last fifty years principally in the electronics and high-tech industries.
Washington County Solid Waste and Recycling (WCSWR) is a division of Health and Human Services at Washington County. WCSWR is responsible for providing the public education of, engagement with and assistance to community members and organization to support a high performing materials management system.
We use Salesforce to manage the information collected during our work with businesses, other local governments and community partner organizations. WCSWR helps businesses and other organizations reduce waste and comply with local regulations through prevention, reuse, recycling and proper disposal. The businesses we assist include those from the food service, commercial and residential property management, retail, wholesale and manufacturing industries among others within the unincorporated areas of the county and within ten cities located in Washington County. Assistance includes site visits, recommendations, trainings and material resources.
Timeline
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