CHILD CARE SCHOLARSHIP CASE MANAGEMENT AND PAYMENT PROCESSING FUNCTIONS

This Request for Proposals (RFP) is issued to procure the goods or services, as specified in this Section 2, from a contract between the selected offeror(s) and the State of Maryland (“State”). The Offeror shall provide a team of well-trained client service, audit, and administrative professionals, along with staffing, operations, and system solutions to deliver eligibility determinations, payment processing, and customer service functions for the Maryland Child Care Scholarship (CCS) Program, maintaining a fully paperless case management and customer service solution for all 23 counties and Baltimore City.