RFP Sourcing Event - Data Analytics Platform - DAP

STATE OF NORTH CAROLINA
Department of Health and Human Services
Division of Health Benefits
Request for Proposal #30-2025-008-DHB
Data Analytics Platform
Page 1 of 2 RFP #30-2025-008-DHB-Data Analytics Platform Rev. May 11, 2026

STATE OF NORTH CAROLINA
Request for Proposal
#30-2025-008-DHB
______________________________________________________
For internal State agency processing, please provide your company's Federal Employer
Identification Number or alternate identification number (e.g., Social Security Number). Pursuant to
North Carolina General Statute 132-1.10(b) this identification number shall not be released to the
public. This page will be redacted before the procurement file is made available for public
inspection.
This page is to be filled out and returned with your Proposal.
ID Number:
______________________________________________________
Federal ID Number or Social Security Number
______________________________________________________
Offeror Name
Page 2 of 3 RFP #30-2025-008-DHB-Data Analytics Platform Rev. May 11, 2026

STATE OF NORTH CAROLINA
Department of Health and Human Services
Refer ALL Inquiries regarding this RFP to: Request for Proposal # 30-2025-008-DHB
Date RFP Issued/Posted: 5/11/2026
Kevin Barlage
Contract Specialist Date RFP Submissions due to the Department: 7/17/2026 at 2:00 p.m. EST
kevin.barlage@dhhs.nc.gov Proposals will be opened: 7/17/2026 at 2:00 p.m. EST
Medicaid.Procurement@dhhs.nc.gov
Contract Type: Open Market
Commodity Number: 811620 - Cloud-based software as a service
Description: Data Analytics Platform
Using Agency: Department of Health and Human Services, Division of Health
Benefits
Requisition No.: N/A
EXECUTION
In compliance with this Request for Proposal (RFP), and subject to all the conditions herein, the undersigned Offeror offers and agrees to furnish and
deliver any or all services proposed, at the cost proposed and within the time specified herein. By executing this proposal, the Offeror confirms it has
read, understands, and will comply with all specifications and requirements in the RFP and any addenda in the event of contract award. By executing
this proposal, the undersigned Offeror certifies that this proposal is submitted competitively and without collusion (N.C. Gen. Stat. 143-54), that
none of its officers, directors, or owners of an unincorporated business entity has been convicted of any violations of Chapter 78A of the General
Statutes, the Securities Act of 1933, or the Securities Exchange Act of 1934 (N.C. Gen. Stat. 143-59.2), and that it is not an ineligible Contractor as
set forth in N.C. Gen. Stat. 143-59.1. False certification is a Class I felony. Furthermore, by executing this proposal, the undersigned certifies to the
best of Offeror's knowledge and belief, that it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible
or voluntarily excluded from covered transactions by any Federal or State department or agency. As required by N.C. Gen. Stat. 143-48.5, the
undersigned Offeror certifies that it, and each of its subcontractors, for any Contract awarded as a result of this RFP, complies with the requirements
of Article 2 of Chapter 64 of the NC General Statutes, including the requirement for each employer with more than 25 employees in North Carolina
to verify the work authorization of its employees through the Federal E-Verify system. N.C. Gen. Stat. 133-32 and Executive Order 24 (2009) prohibit
the offer to, or acceptance by, any State Employee associated with the preparing plans, specifications, estimates for public Contract; or awarding or
administering public Contracts; or inspecting or supervising delivery of the public Contract of any gift from anyone with a Contract with the State, or
from any person seeking to do business with the State. By executing this proposal, you attest, for your entire organization and its employees or
agents, that you are not aware that any such gift has been offered, accepted, or promised by any employees of your organization. Failure to
execute/sign proposal prior to submission shall render proposal invalid and it WILL BE REJECTED. Late proposals will not be accepted.
OFFEROR:
STREET ADDRESS: P.O. BOX: ZIP:
CITY & STATE & ZIP: TELEPHONE NUMBER: TOLL FREE TEL. NO:
PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE
PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF OFFEROR: FAX NUMBER:
OFFEROR'S AUTHORIZED SIGNATURE: DATE: EMAIL:
Offer valid for at least 240 calendar days from date of proposal opening unless extended by the State in writing. After this time, any withdrawal of
offer shall be made in writing, effective upon receipt by the agency issuing this RFP.
ACCEPTANCE OF RESPONSE
If any or all parts of this proposal are accepted by the State of North Carolina, an authorized representative of the Department of Health and Human
Services shall affix his/her signature hereto and this document and all provisions of this Request for Proposal along with the Offeror's proposal, and
the written results of any negotiations shall then constitute the written agreement between the parties. A copy of this acceptance will be forwarded to
the successful Offeror.
FOR STATE USE ONLY: Offer accepted and Contract awarded this ____ day of _______________, 20____, by
_____________________________________________________________________________
(Authoriz ed Representative of NC Department of Health and Human Services)
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Table of Contents
1.0 General Procurement Information and Notice to Offerors ................................................................ 6
1.1 Important Notices ................................................................................................................................ 6
1.2 Procurement Information ..................................................................................................................... 7
1.3 Request for Proposal Functionality and Related Notices .................................................................... 7
1.4 Schedule and Important Events .......................................................................................................... 9
2.0 Purpose of RFP ................................................................................................................................... 10
2.1 Introduction ........................................................................................................................................ 10
2.2 Contract Term ................................................................................................................................... 10
2.3 Contract Type .................................................................................................................................... 10
2.4 Agency Background .......................................................................................................................... 11
3.0 RFP Requirements and Specifications ............................................................................................. 11
3.1 Scope Of Work .................................................................................................................................. 11
3.2 General Requirements and Specifications ........................................................................................ 20
3.3 Security Specifications ...................................................................................................................... 21
3.4 Enterprise Specifications ................................................................................................................... 22
3.5 Business and Technical Requirements ............................................................................................. 24
3.6 Business and Technical Specifications ............................................................................................. 51
3.7 Option Requirements and Specifications - Reserved ........................................................................ 60
4.0 Cost of Vendor's Offer ........................................................................................................................ 60
4.1 Offer Costs ........................................................................................................................................ 60
4.2 Payment Schedule ............................................................................................................................ 61
5.0 Evaluation ............................................................................................................................................ 61
5.1 Source Selection ............................................................................................................................... 61
5.2 Evaluation Criteria ............................................................................................................................. 62
5.3 Best and Final Offers (BAFO) ........................................................................................................... 63
5.4 Possession And Review .................................................................................................................... 63
5.5 Competitive Range ............................................................................................................................ 63
5.6 System Demonstrations .................................................................................................................... 63
6.0 Vendor Information and Instructions ................................................................................................ 64
6.1 General Conditions of Offer ............................................................................................................... 64
6.2 General Instructions for Vendor ........................................................................................................ 66
6.3 Instructions for Offer Submission ...................................................................................................... 68
7.0 Other Requirements and Special Terms ........................................................................................... 72
7.1 Vendor Utilization Of Workers Outside of U.S. .................................................................................. 72
7.2 Financial Statements ......................................................................................................................... 72
7.3 Financial Resources Assessment, Quality Assurance, Performance and Reliability ........................ 72
7.4 Vendor's License or Support Agreements ......................................................................................... 73
7.5 Resellers - Reserved ......................................................................................................................... 73
7.6 Disclosure Of Litigation ..................................................................................................................... 73
7.7 Criminal Conviction ........................................................................................................................... 73
7.8 Security and Background Checks ..................................................................................................... 74
7.9 Assurances ........................................................................................................................................ 74
7.10 Confidentiality of offers ................................................................................................................... 74
7.11 Project Management ...................................................................................................................... 75
7.12 Meetings ......................................................................................................................................... 76
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7.13 Recycling and Source Reduction - Reserved ................................................................................. 76
7.14 Special Terms And Conditions ....................................................................................................... 76
7.15 Technical Operations ..................................................................................................................... 82
7.16 Help Center .................................................................................................................................... 82
7.17 Testing ............................................................................................................................................ 83
7.18 Incident Prioritization ...................................................................................................................... 85
Attachment A: Definitions ............................................................................................................................. 86
Attachment B: Department of Information Technology Terms and Conditions ...................................... 98
Section 1: General Terms and Conditions Applicable to All Purchases .................................................. 98
Section 2: Terms and Conditions Applicable to Information Technology Goods and Services ............. 109
Section 3: Terms and Conditions Applicable to Personnel and Personal Services ............................... 112
Section 4: Software as a Service (SaaS) Terms and Conditions (Only Applies to Proposed SaaS
Solutions) ............................................................................................................................................... 113
Attachment C: Agency Terms and Conditions ......................................................................................... 122
Section 1: NCDHHS Department of Health Benefits (DHB) .................................................................. 122
Section 2: NCDHHS Privacy and Security Office (PSO) ....................................................................... 132
Section 3: NCDHHS Development of Artificial Intelligence Systems ..................................................... 136
Attachment D: Description of Offeror ........................................................................................................ 141
Attachment E: Cost Form ........................................................................................................................... 142
Attachment F: Vendor Certification Form ................................................................................................. 150
Attachment G: Location of Workers Utilized by Vendor - Disclosure Statement ................................. 151
Attachment H: Vendor References/Past Performance ............................................................................. 153
Attachment I: Financial Review Form ........................................................................................................ 158
Attachment J: Enterprise Architecture ...................................................................................................... 160
Attachment K: Vendor Key Personnel ....................................................................................................... 162
Attachment L: Service Level Agreements ................................................................................................. 165
Attachment M: Contract Administrators ................................................................................................... 171
Attachment N: Deliverables And Milestones Schedule ........................................................................... 173
Attachment O: Business Continuity Plan .................................................................................................. 202
Attachment P: Disaster Recovery Plan ..................................................................................................... 204
Attachment Q: State Certifications ............................................................................................................ 207
Attachment R: Federal Certifications ........................................................................................................ 209
Attachment S: Business Associate Agreement ........................................................................................ 216
Attachment T: Technical / Management Proposal ................................................................................... 220
Attachment U: Conceptual Architectural Diagrams ................................................................................. 222
Attachment V: Medicaid Integration Services Core Capabilities ............................................................ 224
Attachment W: Work Products ................................................................................................................... 229
Attachment X: Request for Proposed Modifications to The Terms and Conditions ............................. 235
Attachment Y: Minimum Qualifications ..................................................................................................... 236
Attachment Z: Subcontractor Identification Form .................................................................................... 238
Attachment AA: Reports ............................................................................................................................. 239
Attachment AB: Interfaces - Reserved ..................................................................................................... 243
Attachment AC: GenAI Disclosure and Fact Sheet .................................................................................. 244
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1.0 GENERAL PROCUREMENT INFORMATION AND NOTICE TO OFFERORS
1.1 IMPORTANT NOTICES
Offerors are Cautioned to Read Carefully
1.1.1 READ, REVIEW, AND COMPLY
It shall be the Offeror's responsibility to read this entire document, review all enclosures and
attachments, and any addenda thereto, and comply with all requirements specified herein, regardless
of whether appearing in these Instructions to Offerors or elsewhere in this Request for Proposal (RFP)
document.
1.1.2 EXECUTION OF PROPOSAL
Failure to sign the Execution Page in the indicated space and return all attachments, tables, charts,
exhibits, diagrams, and appendices completed and signed where required shall render the proposal
non-responsive.
1.1.3 RESULTING CONTRACT
Under the State's procurement process, any contract resulting from this RFP will consist of the RFP
and the Offeror's response, along with any addenda to the RFP, written Clarifications, Best and Final
Offers (BAFO), and negotiation documents. The Contractor will be obligated to perform services as
proposed in its offer, unless otherwise modified by Clarification, BAFO, negotiation, or Contract
amendment, or superseded by a document with higher order of precedence. See Attachment C:
Agency Terms and Conditions, Section 1, Paragraph 14 Entire Agreement and Order of Precedence,
of this document for more information and the order of precedence of the contract documents. See
Section 1.3 Request for Proposal Functionality and Related Notices in this section for more information
on the RFP, changes in specifications, and instructions regarding modifications to the terms and
conditions.
1.1.4 POTENTIAL NEGOTIATIONS
The Department reserves the right to enter into negotiations with one or more Offerors to establish a
contract that is in the best interest of the Department. Negotiations are specific to each Offer and shall
be conducted to maximize the State's ability to obtain the most advantageous offer based on the
evaluation factors set forth in the RFP. Such negotiations are at the Department's sole discretion and
may result in modifications to the RFP and/or Offeror's proposal/response to the RFP.
1.1.5 EVENTS AND DEADLINES
a. Pre-proposal Conference will be hosted by the Department on the date and time indicated in
the RFP Schedule in Section 1.4.1 Anticipated Procurement Schedule.
b. Questions concerning this RFP must be submitted in writing by the date and time indicated in
the RFP Schedule in Section 1.4.1 Anticipated Procurement Schedule.
c. Submission of Proposals will be accepted until the date and time indicated in the RFP
Schedule in Section 1.4.1 Anticipated Procurement Schedule.
1.1.6 BIDDER'S LIBRARY
The Bidder's Library is a collection of documents, data, and reference materials that the Department
provides to prospective Offerors during the RFP process. Its primary purpose is to give Offerors access
to relevant background information necessary to develop informed, accurate, and compliant
proposals. The contents of the Bidder's Library are provided solely for informational purposes and will
not be included as part of the final contract.
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The documents contained in the Bidder's Library will be available only while the solicitation remains
open in the Ariba Sourcing Tool. Offerors are strongly encouraged to review the Bidder's Library
section found in the solicitation in the Ariba Sourcing Tool and download the documents for review
and future reference. After the solicitation closes in the Ariba Sourcing Tool, the documents in the
Bidder's Library will no longer be accessible.
The content of the Bidder's Library reflects the current state of information at the time the RFP is
issued and is not guaranteed to be updated throughout the procurement process.
1.2 PROCUREMENT INFORMATION
1.2.1 INFORMATION AND DESCRIPTIVE LITERATURE
The Offeror shall furnish all information requested as part of this RFP. Each Offeror shall submit
detailed information with their proposal (e.g., narratives, diagrams, exhibits, examples, sketches,
descriptive literature, complete specifications) to support the services and products offered.
1.2.2 MISCELLANEOUS
Pronouns, whether masculine, feminine, or gender-non-specific, shall be read to be inclusive of all
genders and shall be read to include the plural and vice versa.
1.2.3 INFORMAL COMMENTS
The Department shall not be bound by informal explanations, instructions or information given at any
time by anyone on behalf of the Department prior to or during the competitive process or after award,
including but not limited to policy papers or any written or verbal statements whatsoever made outside
of this RFP and any formal Addenda issued herewith. The Department is bound only by information
provided in this RFP and in formal Addenda issued.
1.2.4 OFFEROR'S REPRESENTATIVE
Each Offeror shall submit with its proposal the name, title, email address, physical address, and
telephone number of the person(s) with authority to bind the Offeror and answer questions or provide
clarification concerning the Offeror's proposal. This information must be included in the Offeror's
proposal and response.
1.2.5 INSPECTION AT OFFEROR'S SITE - RESERVED
1.2.6 DISCLOSURE OF ARTIFICIAL INTELLIGENCE (AI) USE
The Offeror shall disclose whether Artificial Intelligence (AI), including generative AI tools, was used
in the preparation of any portion of its response to this RFP. If AI tools were utilized, the Offeror affirms
that it has reviewed and verified the accuracy, completeness, and appropriateness of all AI-generated
content. The Offeror shall remain solely responsible for the content of its submission, including any
errors, omissions, or misrepresentations resulting from the use of AI.
1.3 REQUEST FOR PROPOSAL FUNCTIONALITY AND RELATED NOTICES
1.3.1 RFP FUNCTIONALITY
a. This RFP serves two functions:
i. Define the specifications of the Solution sought by the Department; and
ii. Provide the requirements and terms and conditions of any contract resulting from this
procurement.
b. All Terms and Conditions in this RFP shall be enforceable. The use of phrases such as "shall",
"will", "must", "required", and "requirements" are intended to create enforceable Contract
conditions. In determining whether proposals should be evaluated or rejected, the Department
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will take into consideration the degree to which the Offeror has proposed or failed to propose
solutions that are responsive to the Department's needs as described in this RFP.
1.3.2 NOTICES REGARDING RFP AND TERMS AND CONDITIONS
a. It is the Offeror's responsibility to read all instructions, terms and conditions, specifications,
requirements, attachments and appendices, and any other components made a part of this RFP
and comply with all instructions and directives. The Offeror is responsible for obtaining and
complying with all addenda and other changes that may be issued relating to this RFP.
b. All questions and issues regarding any term, condition, instruction, or other component within
this RFP must be submitted in accordance with Section 6.2.2 Questions Regarding this RFP. If
the Department determines that any changes will be made because of the questions asked,
then such decisions will be communicated in the form of an Addendum posted on the North
Carolina electronic Vendor Portal (NC eVP). The Department may also elect to leave open the
possibility for later negotiation and amendment of specific provisions of the Contract that have
been raised during the question-and-answer period. Other than through this process, and
except as provided in Section 1.3.3 Proposed Modifications to Terms and Conditions, the
Department rejects and will not be required to evaluate or consider any additional or modified
terms and conditions submitted with Offeror's proposal. This applies to any language appearing
in or attached to the RFP document as part of the Offeror's proposal that purports to vary any
terms and conditions, or Offeror's Instructions therein to render the proposal non-binding or
subject to further negotiation.
c. The Offeror's proposal to this RFP shall constitute a firm offer. By execution and delivery of
a proposal to this RFP, the Offeror agrees that any additional or modified terms and
conditions, whether submitted purposely or inadvertently, or any purported condition to
the offer, shall have no force or effect, and will be disregarded. Noncompliance with, or
any attempt to alter or delete, this paragraph shall constitute sufficient grounds to reject
the Offeror's proposal.
1.3.3 PROPOSED MODIFICATIONS TO TERMS AND CONDITIONS
a. Offerors are urged and cautioned to inquire during the question period, in accordance with the
instructions in this RFP, about whether specific language proposed as a modification is
acceptable to or will be considered by the Department.
b. Identification of objections or exceptions to the terms and conditions in the proposal itself shall
not be allowed and shall be disregarded or the proposal rejected.
c. If the Offeror wishes to suggest changes to any of the terms and conditions included In
Attachments B and C of this RFP, those must be submitted in Attachment X: Request for
Proposed Modifications to the Terms and Conditions. The Department, in its sole discretion,
may consider any proposed modifications identified by the Offeror. Where necessary, any
modification(s) to the terms and conditions agreed upon by the Department may be incorporated
as part of an Addendum to the RFP, BAFO, negotiation document, Execution of Contract, or
Contract Amendment after award. Other than through this process, the Department rejects and
shall not be required to evaluate or consider any additional or modified terms, conditions, or
instructions included in the Offeror's proposal.
1.3.4 CHANGES IN REQUIREMENTS AND SPECIFICATIONS
a. The Offeror is cautioned that the requirements of this RFP can only be altered by written
Addendum issued or other documents issued by the Department as described in this RFP, and
that oral or emailed communications from whatever source(s) are of no effect.
b. Any modification to specifications will be specified in an Addendum which shall be posted to the
NC eVP prior to the opening of proposals or through Negotiation after opening the proposals.
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1.4 SCHEDULE AND IMPORTANT EVENTS
1.4.1 ANTICIPATED PROCUREMENT SCHEDULE
The Department will make every effort to adhere to the schedule detailed below in Table 1.4.1-1 RFP
Schedule. The Department reserves the right to adjust the schedule and will post an Addendum on
the NC eVP website for any schedule changes occurring prior to the opening of proposals.
Action Responsible Party Due Date Time (ET)
RFP Issued Department 5/11/2026
Register for Pre-Proposal Conference Offeror(s) 5/13/2026 10:00 am
Pre-Proposal Conference Offeror(s) and 5/14/2026 2:00 pm
Department
Written Questions Deadline Offeror(s) 5/21/2026 2:00 pm
Agency's Response to Written Department 6/5/2026
Questions / RFP Addendum Issued
Proposals Due Offeror(s) 7/17/2026 2:00 pm
Proposals Evaluation Begins Department 7/20/2026
System Demonstrations Offeror(s) 10/20/2026
Estimated Contract Award Department 2/26/2027
Protest Deadline Responding 15 days after
Vendors award
Table 1.4.1-1 RFP Schedule
1.4.2 PRE-PROPOSAL CONFERENCE
a. The Department will hold a virtual Pre-Proposal Conference on the date and time indicated in
the RFP Schedule in Section 1.4.1 Anticipated Procurement Schedule for one hour via Microsoft
(MS) Teams. No purchase is required to use the MS Teams application.
b. The purpose of the conference is to allow the Department to review key priorities and objectives
of the RFP and to review the submission requirements and instructions.
c. While attendees may ask questions at the Pre-Proposal Conference, the Department is not
required to respond during the conference. The Department will respond to written questions
per the process described in this RFP.
d. Potential Offerors are not required to attend the Pre-Proposal Conference in order to submit
responses to this RFP; however, they are urged and cautioned to attend the Pre-Proposal
Conference to apprise themselves of the conditions and requirements of the submission.
e. To ensure receipt of the Pre-Proposal Conference invite and instructions for participation,
interested parties are required to pre-register for the conference by sending an email to
Medicaid.Procurement@dhhs.nc.gov stating the name of the potential Offeror, the names and
email addresses of representatives who will attend, the current title or role of each
representative, and requests for a sign language interpreter or other accommodations.
Interested parties must pre-register at this email address by the date and time indicated in the
RFP Schedule in Section 1.4.1 Anticipated Procurement Schedule.
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f. The Department limits the number of representatives attending on behalf of each Offeror or
organization to two (2) representatives to ensure adherence to videoconference capacity limits.
g. Audio and video recording of the Pre-Proposal Conference will not be permitted. Statements
and materials discussed at the conference are informational only, are not binding upon the
Department and do not replace reading, reviewing and complying with this RFP.
h. Attendees will be required to announce their name or otherwise confirm their presence via a roll
call during the Pre-Proposal Conference.
2.0 PURPOSE OF RFP
2.1 INTRODUCTION
The Purpose of this RFP is the for the North Carolina Department of Health and Human Services
(NCDHHS), Division of Health Benefits (DHB or Department) to solicit offers for the acquisition of a Data
Analytics Platform solution.
The Decision Support System (DSS) / Data Warehouse (DW) (DSS/DW) business area encompasses
software tools used by the Department to extract and/or analyze Medicaid data to inform program and
policy decisions, and to report on the delivery of the Medicaid program. The DSS/DW module has been
named by the Department as the Data Analytics Platform (DAP), which will serve as the formal reference
for this initiative and solution.
2.2 CONTRACT TERM
A contract awarded pursuant to this RFP shall have an Effective Date as provided in the Notice of Award.
The initial term shall be five (5) years unless otherwise stated in the Notice of Award and unless otherwise
terminated in accordance with the Contract.
2.2.1 OPTIONAL EXTENSIONS
After the initial term, the State shall have the option to extend the Contract for two (2) additional one
(1) year periods at its sole discretion. Each year that the Contract remains in effect shall be a "Contract
Year." The Department will give the Contractor written notice of its intent whether to exercise each
option year no later than thirty (30) Calendar Days before the end of the Contract's then current term.
2.2.2 EFFECTIVE DATE
This solicitation, including any Exhibits, or any resulting contract or amendment shall not become
effective nor bind the State until the appropriate State purchasing authority / official, or Agency official
has signed the document(s), contract or amendment; the effective award date has been completed on
the document(s), by the State purchasing official, and that date has arrived or passed. The State shall
not be responsible for reimbursing the Vendor for goods provided nor Services rendered prior to the
appropriate signatures and the arrival of the effective date of the Agreement. No contract shall be
binding on the State until an encumbrance of funds has been made for payment of the sums due under
the Agreement.
2.3 CONTRACT TYPE
Definite Quantity Contract - This request is for a close-ended contract between the awarded Vendor and
the State to furnish a pre-determined quantity of a good or service during a specified period of time.
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