Medical Assistance Non-Emergency Transportation Program
| Location: | Maryland |
|---|---|
| Posted: | May 11, 2026 |
| Due: | May 14, 2026 |
| Agency: | Washington County |
| Type of Government: | State & Local |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
| WCHD-2026-02 | |
| Invitation Title: | Medical Assistance Non-Emergency Transportation Program |
|
Due Date/Time: |
May 14, 2026 4:00 p.m. (EST) |
| Conference Date/Time: |
May 4, 2026 10:00 a.m. (Virtual)
See Attachment A for instructions |
| Questions Due Date | May 8, 2026 10:00 a.m. |
| Documentation: | |
| Addenda: | |
| Bid Tab/Quote: | |
Attachment Preview
Medical Assistance Non-Emergency Transportation Program
Solicitation #: WCHD-2026-02
RFP Document
STATE OF MARYLAND
WASHINGTON COUNTY HEALTH DEPARTMENT (WCHD)
REQUEST FOR PROPOSALS (RFP)
MEDICAL ASSISTANCE NON-EMERGENCY
TRANSPORTATION PROGRAM
RFP NUMBER WCHD 2026-02
ISSUE DATE: 04/13/2026
NOTICE
A Prospective Offeror that has received this document from a source other than eMarylandMarketplace
(eMMA) https://procurement.maryland.gov should register on eMMA. See Section 4.2.
MINORITY BUSINESS ENTERPRISES ARE ENCOURAGED TO
RESPOND TO THIS SOLICITATION.
RFP for the Washington County Health Department
Issue Date: April 13, 2026
Page 1 of 128
Medical Assistance Non-Emergency Transportation Program
Solicitation #: WCHD-2026-02
RFP Document
VENDOR FEEDBACK FORM
To help us improve the quality of State solicitations, and to make our procurement process more
responsive and business friendly, please provide comments and suggestions regarding this solicitation.
Please return your comments with your response. If you have chosen not to respond to this solicitation,
please email or fax this completed form to the attention of the Procurement Officer (see Key
Information Summary Sheet below for contact information).
Title: Medical Assistance Non-Emergency Transportation Program
Solicitation No: WCHD-2026-02
1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:
Other commitments preclude our participation at this time
The subject of the solicitation is not something we ordinarily provide
We are inexperienced in the work/commodities required
Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)
The scope of work is beyond our present capacity
Doing business with the State is simply too complicated. (Explain in REMARKS section)
We cannot be competitive. (Explain in REMARKS section)
Time allotted for completion of the Proposal is insufficient
Start-up time is insufficient
Bonding/Insurance requirements are restrictive (Explain in REMARKS section)
Proposal requirements (other than specifications) are unreasonable or too risky (Explain in
REMARKS section)
MBE or VSBE requirements (Explain in REMARKS section)
Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory.
(Explain in REMARKS section)
Payment schedule too slow
Other: __________________________________________________________________
2. If you have submitted a response to this solicitation, but wish to offer suggestions or express
concerns, please use the REMARKS section below. (Attach additional pages as needed.)
REMARKS:
____________________________________________________________________________________
____________________________________________________________________________________
Vendor Name: ________________________________ Date: _______________________
Contact Person: _______________________________ Phone (____) _____ - _________________
Address: ______________________________________________________________________
E-mail Address: ________________________________________________________________
RFP for the Washington County Health Department
Issue Date: April 13, 2026
Page 2 of 128
Medical Assistance Non-Emergency Transportation Program
Solicitation #: WCHD-2026-02
RFP Document
STATE OF MARYLAND
WASHINGTON COUNTY HEALTH DEPARTMENT (WCHD)
KEY INFORMATION SUMMARY SHEET
Request for Proposals
Services - Medical Assistance Non-Emergency Transportation
Program
Solicitation Number:
WCHD-2026-02
RFP Issue Date:
04/13/2026
RFP Issuing Office:
Washington County Health Department (WCHD or the
"Department")
Procurement Officer:
e-mail:
Office Phone:
Michelle Hutchinson
1302 Pennsylvania Avenue
Hagerstown, MD 21742
Michelle.Hutchinson@Maryland.gov
240-313-3216
Proposals are to be sent to:
wchd.procurement@maryland.gov or delivered in person by May 14,
2026, 4:00 PM Local Time (EST)
Pre-Proposal Conference:
Questions Due Date and Time
Proposal Due (Closing) Date
and Time:
MBE Subcontracting Goal:
May 4, 2026, 10:00 AM Local Time (EST) Online via Google Meet
See Attachment A for instructions.
May 8, 2026, 10:00 AM Local Time (EST)
May 14, 2026, 4:00 PM Local Time (EST)
Offerors are reminded that a completed Feedback Form is requested
if a no-bid decision is made (see page ii).
0%
VSBE Subcontracting Goal:
Contract Type:
0%
Indefinite Quantity with Fixed Unit Prices
Contract Duration:
Primary Place of
Performance:
SBR Designation:
Federal Funding:
July 1, 2026 – June 30, 2027, base period with two (2), one-year
option periods: Option (1) July 1, 2027 – June 30, 2028, and
Option (2) July 1, 2028 – June 30, 2029.
Washington County, Maryland
No
Yes
RFP for the Washington County Health Department
Issue Date: April 13, 2026
Page 3 of 128
Medical Assistance Non-Emergency Transportation Program
Solicitation #: WCHD-2026-02
RFP Document
TABLE OF CONTENTS – RFP
1 Minimum Qualifications ...................................................................................................................... 7
1.1 Offeror Minimum Qualifications................................................................................................. 7
2 Contractor Requirements: Scope of Work ........................................................................................ 8
2.1 Summary Statement..................................................................................................................... 8
2.2 Background, Purpose and Goals.................................................................................................. 8
2.3 Responsibilities and Tasks......................................................................................................... 10
3 Contractor Requirements: General .................................................................................................. 20
3.1 Contract Initiation Requirements............................................................................................... 20
3.2 End of Contract Transition ........................................................................................................ 20
3.3 Invoicing.................................................................................................................................... 22
3.4 Liquidated Damages .................................................................................................................. 23
3.5 Disaster Recovery and Data ...................................................................................................... 23
3.6 Insurance Requirements ............................................................................................................ 25
3.7 Security Requirements............................................................................................................... 26
3.8 Problem Escalation Procedure................................................................................................... 32
3.9 Experience and Personnel.......................................................................................................... 33
4 Procurement Instructions .................................................................................................................. 34
4.1 Pre-Proposal Conference ........................................................................................................... 34
4.2 eMaryland Marketplace Advantage (eMMA) ........................................................................... 34
4.3 Questions ................................................................................................................................... 34
4.4 Procurement Method ................................................................................................................. 35
4.5 Proposal Due (Closing) Date and Time..................................................................................... 35
4.6 Multiple or Alternate Proposals................................................................................................. 35
4.7 Economy of Preparation ............................................................................................................ 35
4.8 Public Information Act Notice .................................................................................................. 35
4.9 Award Basis............................................................................................................................... 36
4.10 Oral Presentation ....................................................................................................................... 36
4.11 Duration of Proposal.................................................................................................................. 36
4.12 Revisions to the RFP ................................................................................................................. 36
4.13 Cancellations ............................................................................................................................. 36
4.14 Incurred Expenses ..................................................................................................................... 37
4.15 Protest/Disputes ......................................................................................................................... 37
RFP for the Washington County Health Department
Issue Date: April 13, 2026
Page 4 of 128
Medical Assistance Non-Emergency Transportation Program
Solicitation #: WCHD-2026-02
RFP Document
4.16 Offeror Responsibilities............................................................................................................. 37
4.17 Acceptance of Terms and Conditions........................................................................................ 38
4.18 Proposal Affidavit ..................................................................................................................... 38
4.19 Contract Affidavit...................................................................................................................... 38
4.20 Compliance with Laws/Arrearages ........................................................................................... 38
4.21 Verification of Registration and Tax Payment .......................................................................... 38
4.22 False Statements ........................................................................................................................ 38
4.23 Prompt Payment Policy ............................................................................................................. 39
4.24 Electronic Procurements Authorized ......................................................................................... 39
4.25 MBE Participation Goal ............................................................................................................ 40
4.26 VSBE Goal ................................................................................................................................ 40
4.27 Living Wage Requirements ....................................................................................................... 40
4.28 Federal Funding Acknowledgement.......................................................................................... 42
4.29 Conflict of Interest Affidavit and Disclosure ............................................................................ 42
4.30 Non-Disclosure Agreement ....................................................................................................... 42
4.31 HIPAA - Business Associate Agreement .................................................................................. 42
4.32 Bonds ......................................................................................................................................... 43
4.33 Maryland Healthy Working Families Act Requirements .......................................................... 44
5 Proposal Format ................................................................................................................................. 46
5.1 Two Part Submission................................................................................................................. 46
5.2 Proposal Delivery and Packaging.............................................................................................. 46
5.3 Volume I - Technical Proposal .................................................................................................. 47
5.4 Volume II – Financial Proposal................................................................................................. 53
6 Evaluation and Selection Process...................................................................................................... 54
6.1 Evaluation Committee ............................................................................................................... 54
6.2 Technical Proposal Evaluation Criteria ..................................................................................... 54
6.3 Financial Proposal Evaluation Criteria ...................................................................................... 54
6.4 Reciprocal Preference................................................................................................................ 54
6.5 Selection Procedures.................................................................................................................. 55
6.6 Documents Required upon Notice of Recommendation for Contract Award ........................... 56
7 RFP ATTACHMENTS AND APPENDICES .................................................................................. 57
Attachment A. Pre-Proposal Conference Response Form................................................................ 59
Attachment B. Financial Proposal Instructions & Form.................................................................. 60
RFP for the Washington County Health Department
Issue Date: April 13, 2026
Page 5 of 128
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
Daily notification on new contract opportunities
With GovernmentContracts, you can:
- Find more opportunities and win more business
- Receive daily alerts for all new bid opportunities
- Get contract opportunities matched to your business
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.