Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov
| Location: | Federal |
|---|---|
| Posted: | Jan 7, 2026 |
| Due: | Jan 27, 2026 |
| Agency: | VETERANS AFFAIRS, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 365357 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Jan 07, 2026 03:26 pm EST
- Original Response Date: Jan 27, 2026 02:00 pm EST
- Inactive Policy: 15 days after response date
- Original Inactive Date: Feb 11, 2026
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Initiative:
- None
- Original Set Aside:
- Product Service Code:
- NAICS Code:
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Place of Performance:
Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov
The Department of Veterans Affairs (VA) delivers digital services and benefits to Veterans through VA.gov and the VA Health and Benefits mobile application. VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating, signing in, and navigating VA digital services. These challenges relate to identity verification, multi-factor authentication (MFA), post-authentication navigation, accessibility, and varying levels of digital literacy and connectivity.
This Request is issued to gather market intelligence on available ideas, capabilities, patterns, and emerging approaches that could help Veterans more easily access and use VA.gov and related VA digital services, with a particular focus on digital identity, authentication, and post-login navigation.
VA seeks insights from industry, academia, and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans—one that is seamless and frictionless to use while maintaining or exceeding current security standards.
Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort.
As part of your RFI response, please include the following:
- A capability statement addressing each of the items detailed in the two attached documents (RFI Cover Page_Exploring Next-Gen Digital Identity Authentication and Navigation on VA.gov 7 Jan and Market Intelligence Request Updated 7 Jan)
- A rough order of magnitude (ROM)
- 23 CHRISTOPHER WAY
- EATONTOWN , NJ 07724
- USA
- Julia Renna
- julia.renna@va.gov
- Phone Number 848-377-5298
- Evan Schlisserman
- evan.schlisserman@va.gov
- Phone Number 8483775248
- Jan 07, 2026 03:26 pm ESTSources Sought (Original)
Related Document
| Jan 14, 2026 | [Presolicitation (Updated)] Notice ID 365357 - Replacement Model for VA.gov |
| Jan 22, 2026 | [Sources Sought (Updated)] Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov |
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