RFQ - AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION CONTROLS REPAIR AND MAINTENANCE SERVICES

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
1.2. Forms required to be submitted with Offerors response to this RFQ are included in this RFQ or posted
on the County's web site at: https://www.sandiegocounty.gov/content/sdc/purchasing/purchasing-
forms.html.
1.2.1. The County may update posted forms from time to time. Unless otherwise specified, Offerors
may submit the version of a form in place as of the date of the posting of this RFQ or any later
version thereof.
1.3. Offeror must submit a complete original quote in accordance with the format provided in this solicitation
to the County of San Diego, Department of Purchasing and Contracting, through electronic upload to
BuyNet before the Date and Time listed in Schedule.
1.3.1. If Offeror is unable to submit via BuyNet for any reason, Offeror may submit its quote via email
to the Contracting Officer listed in this document or provide the Purchasing and Contracting
front desk with either (i) electronic files on CD/DVD; or, (ii) a printed quote. Offeror must
prominently mark such submissions with the RFQ number on the outside of the packaging.
Please use this method only if unable to submit through BuyNet.
2. QUESTIONS
2.1. Offerors shall direct requests for explanation regarding the RFQ or related documents to the Contracting
Officer, in writing, as a question ("Question"). Offerors may submit Questions by sending a message to
the Contracting Officer through the "Discussions" functionality in BuyNet.
2.2. The County may choose not to respond to Questions received after the date and time stated in the
Schedule for Question submission. Offeror is responsible for ensuring that Questions are received by the
County.
3. QUOTE FORMAT
3.1. Submit electronic quotes as files in .pdf format, except where specified otherwise. For pages other than
signature pages, converted and searchable formats are preferred.
3.2. All quotes shall be signed with a handwritten signature by an authorized officer or employee of Offeror.
4. QUOTE ORGANIZATION
4.1. Your quote should be organized in accordance with the Submittal Items in this RFQ.
4.1.1. Offerors shall organize content to correspond to the applicable exhibit and question or item
within each exhibit.
4.1.2. Offerors shall separate each exhibit into one or more files, clearly named as to the exhibit and
order.
4.1.3. Pages shall be consecutively numbered within each exhibit at the bottom or top margin of each
page.
4.1.4. Cost/Price information:
4.1.4.1. Offerors must place all cost and pricing information within the Cost/Price exhibit.
Price shall be inclusive of all proposed compensation.
4.2. Confidential/Proprietary information:
4.2.1. The County is a public agency subject to the California Public Records Act, Government Code
7920.000, et seq. Some or all of the documents submitted in response to this RFQ may be
subject to disclosure, and the County intends to publish any resulting contracts to its public
website.
4.2.2. It is Offeror's responsibility to identify and separate into a
"CONFIDENTIAL/PROPRIETARY" exhibit and to provide a signed Nondisclosure
Indemnification Agreement for:
4.2.2.1. All confidential information that Offeror represents, with legal basis, is exempt from
disclosure pursuant to the California Public Records Act, including PI (Personal
Information), PII (Personally Identifiable Information), or PHI (Protected Health
Information);
4.2.2.2. Any proprietary or other information Offeror represents, with legal basis, is exempt
from disclosure under the California Public Records Act and wishes to protect from
disclosure.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
4.2.3. The "CONFIDENTIAL/PROPRIETARY" exhibit must be clearly labeled with all pages
marked as "CONFIDENTIAL/PROPRIETARY."
4.2.4. Offeror should reference material in the "CONFIDENTIAL/PROPRIETARY" exhibit where it
is needed to respond to a Submittal Item through citation to the
"CONFIDENTIAL/PROPRIETARY" exhibit (for example "See response 1 contained within
the 'CONFIDENTIAL/PROPRIETARY' exhibit for staff Social Security numbers").
4.2.5. If the County determines that a submission improperly designates information as confidential
or proprietary, the County may, at its sole discretion: (i) deem the information releasable; (ii)
declare the submission non-conforming/non-responsive; (iii) remove such information, or (iv)
take any other appropriate action. (Note: Pricing and Terms and Conditions are generally not
confidential under the California Public Records Act).
5. QUOTE EVALUATION
5.1. Evaluations may consider factors such as technical merit, experience, capacity, history of Offeror
compliance, availability, price, and more to determine the quote(s) that provide the best value to the
County.
5.2. During evaluation, the County may appropriately consider the sustainability and social, human health,
environmental, and economic impact of Offeror's proposed products and/or approach to providing goods
and/or services, in accordance with Board Policy B-67. Therefore, Offerors are encouraged to include
relevant information in their quotes, to the degree related to the goods or services sought.
5.3. During evaluation, the County may appropriately evaluate the cultural competency of Offeror and
Offeror's proposed approach to providing goods and services. Therefore, Offerors are encouraged to
include relevant information in their quotes, to the degree related to the goods or services sought.
5.4. When evaluating an Offeror's cost or pricing, the County may also consider the effect of the quote on
the overall total cost to the County.
6. COUNTY COMMITMENT
6.1. This RFQ does not commit the County to award a contract, nor does it commit the County to pay any of
Offeror's costs incurred in the preparation or submission of the quote. Further, Offeror shall not incur
any reimbursable cost in anticipation of a contract award.
6.2. Neither Offeror nor any of its representatives shall have any claims whatsoever against the County or
any of its respective officials, agents, or employees arising out of or relating to this RFQ or these
procedures (other than those arising under a definitive contract with Offeror in accordance with the terms
thereof).
6.3. The County reserves the right to separately procure the same or similar goods or services.
6.4. The County may withhold all information regarding this procurement until after negotiations are
complete, including, but not limited to: the number of quotes received; the identity of Offeror(s); the
content of quotes; the County's evaluation and results thereof. Information releasable after the
conclusion of negotiations is subject to the disclosure requirements and withholding exemptions of the
California Public Records Act.
6.5. Pursuant to County Charter 703.10 and 916, award of a contract resulting from this RFQ may be
subject to the County's requirement to determine that the services can be provided more economically
and efficiently by an independent contractor than by persons employed in the Classified Service.
6.6. In the event that an Offeror is involved in a merger, acquisition, or other change in control, the County
reserves the right to award a contract to a resulting entity.
7. DILIGENCE AND DUTY TO INQUIRE
7.1. Should Offeror find discrepancies in or omissions from, or be in doubt as to the meaning of, the RFQ or
related documents, Offeror shall have a duty to submit a Question to the County.
7.2. Offerors are expected to perform reasonable due diligence with regard to this RFQ and the work required,
including, but not limited to, information that is publicly or otherwise reasonably available and, if
applicable, information that can be obtained during a site visit (including verification of measurements,
conditions, and other attributes). Neither the selected Offeror(s), nor any Offerors, shall be entitled to
any price adjustment or other relief based upon information that was discovered or should have been
discovered through due diligence.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
7.3. The County makes no representation or warranty, express or implied, as to the accuracy or completeness
of any diligence material or other information provided by the County or any of its agents,
representatives, contractors, or consultants. Such information may reflect good faith assumptions,
estimates, or projections, which may or may not prove to be correct.
7.4. Offeror should not rely upon oral statements made or explanations given by the County, including any
oral responses to Questions or other inquiries. No prior, current, or post award communication(s) with
any officer, agent, or employee of the County shall affect or modify any terms or requirements of this
RFQ, except as explicitly provided for in this RFQ.
8. OFFEROR COMMUNICATIONS
8.1. All communications from Offeror (including its employees, agents, and representatives) to the County
or its officers and employees (including consultants working on or assisting with this procurement),
related to this RFQ or Offeror's quote, must be directed in writing exclusively to the Contracting Officer,
unless otherwise authorized in writing by the Contracting Officer. Offerors shall not communicate with
or attempt to contact any other County personnel about this solicitation, except as otherwise allowed for
in this RFQ or by law. Any improper contact may, at the County's sole discretion, cause Offeror to be
removed from consideration for contract award.
8.2. If Offeror issues any public announcement or otherwise engages in communication that, in the County's
sole determination, compromises the integrity of this RFQ process or attempts to restrain competition,
Offeror may be removed from consideration for award.
8.3. Audio and/or video recording of presentations, discussions, negotiations, , or other communications with
the County regarding this RFQ are prohibited, unless specifically authorized in writing by the
Contracting Officer.
9. SOLICITING EMPLOYEES
9.1. Until contract award, Offerors shall not, directly or indirectly, solicit any employee of the County to
leave the County's employ in order to accept employment with Offeror, its affiliates, actual or
prospective contractors, or any person acting in concert with Offeror without prior written approval of
the County's Contracting Officer. This paragraph does not prevent the employment by Offeror of a
County employee who has initiated contact with Offeror.
10. PROHIBITED CONTRACTS AND SUBCONTRACTS
10.1. In accordance with Section 67 of the San Diego County Administrative Code, the County shall not
contract with, and shall reject any quote submitted by, the person or entities specified below, unless the
Board of Supervisors finds that special circumstances exist which justify the approval of such contract:
10.1.1. Persons employed by the County or of public agencies for which the Board of Supervisors is
the governing body;
10.1.2. Profit-making firms or businesses in which employees described in subsection 11.1.1 serve as
officers, principals, partners, or major shareholders;
10.1.3. Persons who, within the immediately preceding twelve (12) months, came within the provisions
of subsection 11.1.1 and who (i) were employed in positions of substantial responsibility in the
area of service to be performed by the contract; or, (ii) participated in any way in developing
the contract or its service specifications; and
10.1.4. Profit-making firms or businesses in which the former employees described in subsection 11.1.3
serve as officers, principals, partners, or major shareholders.
10.2. Per Board Policy A-79, a successful Offeror that is a non-profit corporation shall not subcontract any
work under the agreement with a related for-profit subcontractor where an interlocking directorate,
management, or ownership relationship exists, unless specifically authorized by the Board of
Supervisors.
10.3. Offeror certifies that, if awarded a contract under this RFQ, such contract will be in compliance with
Sections 11.1 and 11.2 above. Offeror shall promptly notify the County of any change in circumstance
affecting these provisions.
11. CALIFORNIA REVENUE & TAXATION CODE 18662
11.1. In compliance with California Revenue and Taxation Code 18662, if Offeror is a non-resident of
California (out-of-state invoices) that receives California source income and has not completed
Franchise Tax Board Form 590, there may be a backup withholding on all payments. Fifteen (15)

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
business days prior to the first payment from the County, new suppliers or suppliers with expired forms
or forms with incorrect information must submit new forms to the County (forms are available from the
Franchise Tax Board website listed below).
11.2. Under certain circumstances, Offerors may be eligible for reduced or waived nonresident withholding.
If Offeror has already received a waiver or a reduced withholding response from the State of California
and the response remains valid, Offeror should submit the response to the County in lieu of the forms.
Failure to submit the required forms will result in withholding of payments. Offerors should access the
Franchise Tax Board websites, listed below, for tax forms and relevant information regarding non-
resident withholding, including waivers or reductions. The County will not give Offerors any tax advice.
It is recommended that Offerors speak with their tax advisers and/or the State of California for
guidance.
Franchise Tax Board Websites:
https://www.ftb.ca.gov
https://www.ftb.ca.gov/forms/search/
11.3. If selected for award, Offeror must submit applicable forms to the Auditor & Controller via fax, at (858)
694-2060, or mail originals to: County of San Diego, 5530 Overland Avenue, Suite 410, San Diego, CA
92123. The P.O. Number or Contract Number (if available) and "California Revenue and Taxation Code
18662" must appear on fax cover sheet and/or the outside of the mailing envelope.
12. W-9 FORM
12.1. If selected for award, Offeror must complete and submit a W-9 form if a current form is not on file with
the County.
13. PREVAILING WAGE
13.1. The County's public works projects are subject to compliance monitoring and enforcement by the
California Department of Industrial Relations (DIR), in accordance with Labor Code 1771.4(a)(1). A
contractor or subcontractor shall not be qualified to bid (or otherwise submit an offer) on, be listed in an
offer subject to the requirements of Section 4104 of the Public Contract Code, or engage in the
performance of any contract for public work, as defined in Labor Code 1720, et seq., unless currently
registered and qualified to perform public work pursuant to Labor Code 1725.5, all as more particularly
described in Labor Code 1771.1(a). An Offeror who is ultimately selected shall post all notices required
by and pursuant to Labor Code 1771.4(a)(2) at the job site, whether or not the County also posts these
notices.
C. SUBMITTAL ITEMS
1. EXHIBIT 1 - REQUIRED FORMS
1.1 Submit a completed and signed Offeror's Cover Page (PC600) form
* Required for all Offerors located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC600_dpc_Offerors_Cover_Pag
e.pdf
1.2 Submit a completed and signed Representations and Certifications form (PC601)
* Required for all Offerors located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC601_dpc_Reps_and_Certs.pdf
1.3 Submit a completed and signed Small-Local Business Self-Certification Form (PC610)
* Required for all Offerors. The award of contracts resulting from this RFQ is reserved for Small-Local
Businesses as defined in Board Policy B-53. To be considered for award, Offeror must successfully
certify that they qualify as a Small-Local Business. located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC610_dpc_Small_Local_Self_C
ert.pdf
1.4 Submit a completed and signed Nondisclosure Indemnification Agreement (PC620) (if applicable).
* Required if submitting Confidential/Proprietary Information (see RFQ Instructions and Rules section
4.2) located at:
https://www.sandiegocounty.gov/content/dam/sdc/purchasing/docs/PC620_dpc_Nondisclosure_Inde
mnity.pdf

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
2. EXHIBIT 2 - PROGRAM/TECHNICAL
1. Does the Offeror possess an active Classification C-20, Warm-Air Heating, Ventilating and Air-Conditioning
Contractor license issued by the California State License Board (CSLB)?
Yes No
If yes, provide CSLB license number: ______________________________
If no, describe how the requirement will be met. ______________________________
2. Does the Offeror maintain current registration with the State of California Department of Industrial
Relations (DIR)?
Yes No
If yes, provide DIR registration number: ______________________________
If no, describe how the requirement will be met. ______________________________
3. Confirm Offeror's agreement to Exhibit A - Statement of Work (SOW) requirements.
Yes No
3.1 If your organization has exceptions to any requirements, provide a marked-up redline version of
the Statement of Work that provides applicable alternative language along with a supporting
explanation to support any alternative standards/language being proposed. Failure to specifically
reject a proposed requirement will be deemed an acceptance of such requirement.
4. Describe Offeror's technical approach to meet the requirements in the SOW. Include how the Offeror will
comply with the applicable requirements.
5. Provide an overview of your organization's history and experience in providing HVAC automation controls
preventative maintenance services as stated in Exhibit A, Statement of Work.
6. Provide three references for clients within the past five years that you have successfully provided HVAC
automation controls preventative maintenance services and repairs for as stated in Exhibit A, Statement of
Work. For each reference include:
6.1 Client Name, Size (approximate number of employees)
6.2 Client Contact Information (email address, telephone number) for the person with whom your firm
worked most closely and who can attest to your firm's performance.
7. Describe the experience and qualifications of key personnel to be assigned to this contract. Include:
7.1 Pertinent years of experience performing similar scope of services as stated in Exhibit A, Statement of
Work.
7.2 Specific experience in HVAC automation controls services and repairs in Exhibit A, Statement of Work.
7.3 Specific experience with Siemens equipment.
3. EXHIBIT 3 - COST/PRICE EXHIBIT
3.1 Submit a completed Payment Schedule.
4. EXHIBIT 4 - ACCEPTANCE OF TERMS AND CONDITIONS
4.1 Confirm acceptance "YES/NO" of the County of San Diego's Draft Agreement (including insurance
requirements):
YES NO
4.1.1 If "NO," provide a detailed list of exceptions to the terms and conditions, the nature of its
concern, and what terms the Offeror is willing to accept.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
Note: The Offeror will be deemed to have accepted any terms and conditions of the Contract to
which it does not take exception to. The County may, as part of its evaluation process, conclude
that exceptions are so numerous and/or material as to make Offeror's response to the solicitation
unacceptable.
5. EXHIBIT 5 - CONFIDENTIAL PROPRIETARY
5.1 Include any Confidential/Proprietary Information in this exhibit, in accordance with RFQ Instructions
and Rules section 4.2
D. REQUIRED FORMS
(RESERVED)
E. STATEMENT OF WORK
1. Scope of Work
The Department of General Services (DGS) requires as-needed heating, ventilation, and air conditioning (HVAC)
automation controls repair and maintenance services at various County of San Diego (County) locations.
2. Goals
Contractor shall provide as-needed HVAC automation controls repair and maintenance services which may
include customer support (i.e. scheduled maintenance, emergency maintenance, operator coaching), technical
support, data protection and data recovery, automation repair and maintenance within existing County
facilities.
3. Definitions
3.1. Calibration is defined as comparing the value of a calibrated standard to the value of a field sensor in its
intended environment and the value as read at the BAS front end to determine sensor accuracy. "Calibration"
will attempt to correct sensor value deficiencies and it may adjust point slope and intercept values
accordingly.
3.2. County Holidays Unless specifically requested by the COR, or is an emergency in nature, work will not be
performed on the following County observed holidays:
3.2.1. New Year's Day (January 1st)
3.2.2. Martin Luther King, Jr. Day (3rd Monday in January)
3.2.3. Presidents' Day (3rd Monday in February)
3.2.4. Cesar Chavez Day (March 31st)
3.2.5. Memorial Day (Last Monday in May)
3.2.6. Juneteenth (June 19th)
3.2.7. Independence Day (July 4th)
3.2.8. Labor Day (1st Monday in September)
3.2.9. Veteran's Day (November 11th)
3.2.10. Thanksgiving Day (4th Thursday in November)
3.2.11. Day after Thanksgiving (4th Friday in November)
3.2.12. Christmas Day (December 25th)
3.3. Day shall be used to describe typical work hours from 6 am to 4 pm (depending on location), on weekdays,
Monday through Friday. Any work during hours other than those of a typical day shall be allowed only
when specifically requested in writing/verbally by the COR.
3.4. Fair and Reasonable is the price point for a good or service that is fair to both parties involved in the
transaction. This amount is based upon the agreed-upon conditions, promised quality and timeliness of
contract performance.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
4. License Requirements
Contractor must carry an active Classification C-20 Warm Air Heating, Ventilating and Air-Conditioning
Contractor license issued by the California State License Board (CSLB) and maintain active registration for the
Department of Industrial Relation (DIR). Failure to maintain this license will result in immediate termination of
the contract.
5. General Requirements for Service Delivery
5.1. Task Orders will be issued for all HVAC automation controls work including, but not limited to, determining
if any permits are required and apply for them, develop schedules and detailed cost estimates, procure
material and equipment.
5.2. Contractor shall provide superintendent, labor, materials and equipment necessary to maintain, repair,
remove, install, program, startup, test and commission the system as required on the description of work in
the Task Order.
5.3. Contractor shall maintain a minimum of five (5) factory trained Siemens Technicians with minimum of
three (3) years of experience.
5.4. Contractor shall check in with point of contact for location of services provided upon arrival and departure
of site.
5.5. Contractor shall notify County if account manager/personnel is changed to ensure most current point of
contact information is available.
5.6. Contractor shall provide on-site (including local front-end workstations) as-needed application/automation
support services related to the integration and programming for the County's Building Automation System
Network for existing buildings, which includes, but is not limited to:
5.6.1. Program schedules, graphics, reporting, and logic per County requirements.
5.6.2. Commission or recommission BAS systems per County requirements.
5.6.3. Provide system performance reporting as requested.
5.6.4. Perform database archives as required.
5.6.5. Perform upgrade-related activities as requested.
5.6.6. Perform software and hardware trouble shooting, repair, and/or replacement.
5.6.7. Provide firmware updates per County security requirements.
5.6.8. Work with DGS staff to troubleshoot application issues
5.6.9. Investigate and correct programming errors, failed points, points in alarm, and points in operator
priority when requested.
5.6.10. Assist County staff in identifying, verifying, and resolving problems found in executing daily tasks.
5.6.11. Assist County staff in becoming more self-sufficient to better meet the needs of County facilities
and their specific job responsibilities (i.e. technical support).
5.6.12. Assist County staff in identifying, verifying and resolving problems related to the List of Maintained
Equipment (Attachment 2).
6. Specific Requirements for Service Delivery
6.1. Contractor shall provide all labor, staffing, supervision, transportation, materials, supplies, parts, tools, and
equipment necessary to service all HVAC automation controls systems in County sites.
6.2. Customer Support
6.2.1. Scheduled Maintenance Service Visits
6.2.1.1. When requested by the County, Scheduled Maintenance Service Visits to provide
programming support will occur according to Table 1 below.
6.2.1.2. Check-in with point of contact Contracting Officer's Representative (COR) or COR
authorized representative.
6.2.1.3. Work on items requested by point of contact.
6.2.1.4. Identify failed controllers, sensors, and devices, and fix them. If items need to be replaced
provide a list of parts to the point of contact.

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
6.2.1.5. Fix points that are in alarm.
6.2.1.6. Inquire about any points in Operator Override and fix any issues regarding them.
6.2.1.7. Look for inefficiencies, like dampers, valves, and VFD's that are not stable (controlling
improperly). Verify dampers and valves can fully stroke.
6.2.1.8. Table 1: Service Visit Locations:
Site
South Bay Regional Center
Polinsky Children's Center
North County Regional Center
Law Library
County Operations Center
Central Jail
Health Services Center (HSC), Rosecrans
East Mesa Detention Facility
East Mesa Juvenile Detention Facility
6.2.2. Operator Coaching
6.2.2.1. Contractor shall, through individual Operator Coaching, be able to review and reinforce
learned skills, leading to greater operator knowledge and productivity. This is to ensure our
operator's gain full utilization of the system implemented in our facilities.
6.2.2.2. Contractor will assist our staff in identifying, verifying, and resolving problems found in
executing daily tasks. During the coaching sessions, Contractor can address logbook and
system issues, assist our operators in becoming more self-sufficient, and improve the skills
of our operators to better meet the needs of our facilities and their specific job
responsibilities.
6.3. Technical Support
6.3.1. Software Maintenance
6.3.1.1. Contractor will address all the following both at the front-end workstation and at the field
panel.
6.3.1.2. Programming errors
6.3.1.3. Failed points
6.3.1.4. Points in alarm
6.3.1.5. Unresolved PPCL
6.3.1.6. Points in operator priority
6.3.1.7. These will be reviewed with County Personnel, and methods for resolution will be
discussed.
6.3.2. Network Maintenance
6.3.2.1. When requested by the County the Contractor will analyze, optimize, and report on the
performance of the customer's systems networks. This includes analysis of bandwidth,
disturbances, network traffic, communication over the network, and overall operation. A
report will be provided to the COR.
6.3.3. System Performance Updates and Upgrades
6.3.4. Firmware Updates

COUNTY OF SAN DIEGO - REQUEST FOR QUOTATIONS (RFQ) 13222
DEPARTMENT OF GENERAL SERVICES
AS-NEEDED HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) AUTOMATION
CONTROLS REPAIR AND MAINTENANCE SERVICES
6.3.4.1. Contractor will inform the County of firmware and documentation updates to our existing
APOGEE field panels upon development. The County will decide when and if the new
firmware will be installed. (Upgrades to Field Panel firmware, hardware, processors,
memory boards, and related hardware are billable.)
6.3.5. Software Support and Updates (Updates only available for Desigo CC Workstations)
6.3.5.1. Contractor will inform the County of software and documentation updates to our existing
Siemens software as they become available. The County will decide when and if the new
software will be installed. (Upgrades to PC's, Siemens software, related workstation
hardware, and any other software or licenses are billable.)
6.3.6. System Performance Reporting
6.3.6.1. When requested by the County the Contractor will provide a System Performance Analysis,
which will diagnosis some of the more common types of issues that plague zone units.
These include temperature deviations from setpoint (greater than 3 degreesF), flow deviation from
setpoint (greater than 10%), flow sensed when the damper is closed and zone controller
failure. This report will provide the following:
6.3.6.1.1. Diagnosis of Siemens Terminal Equipment Controllers (TEC) for non-
performance and/or failure.
6.3.6.1.2. Identification of potential energy impact of these identified issues.
6.3.6.1.3. Evaluation of key PID loop control (temperature and airflow) for significant
non-performance.
6.3.6.1.4. Identification of potential schedule optimization opportunities.
6.3.6.1.5. Utility Data Analysis.
6.3.6.1.6. Automation Health.
6.3.7. Data Protection and Data Recovery Services
6.3.7.1. When requested by the County, Contractor will perform database back-ups of our
workstation database & graphics and/or field panel databases and provide safe storage of
this critical information.
6.3.7.2. Should a catastrophic event occur, Contractor will respond onsite to reload the databases
and system files from the stored backup copy, to restore our operation as soon as possible.
The equipment to be included as part of this service is itemized in the List of Maintained
Equipment in this service agreement. Labor to re-load databases are not included and will
be billed on a T&M basis applying Contractor's service agreement labor and material rate
listed in the pricing schedule.
6.3.8. Automation Repair and Maintenance
6.3.8.1. The list of field panels and/or devices, included under this service, is identified in the List
of Maintained Equipment in this service agreement. Through these inspections the
Contractor technician may also provide Operator Support to assist County staff in
identifying, verifying, and resolving problems.
6.3.8.2. Device Calibration
6.3.8.2.1. When requested by the County the Contractor will calibrate outside
temperature/humidity sensors. Notify COR of corrected offset.
6.3.8.2.2. HSC, Rosecrans only: Within the first two weeks of January up to 64 hours to
calibrate and certify:
6.3.8.2.2.1. All space pressure sensors for the BSL-3 laboratory.
6.3.8.2.2.2. All supply and return airflow sensors at the air-valves for the
BSL-3 and BSL-2 laboratories.
6.3.8.2.2.3. AH-2A & 2B, and the BSL exhaust fans duct static pressure
sensors.
6.3.8.2.2.4. The face-velocity of all the fume hoods.