Sole Source Notice: Purchase of Response Management System from Daupler, Inc.

This is not a Request for Proposals and there is no solicitation available. The proposed contract action is for product or services for which the City intends to negotiate and award with only one source under the authority of the City of North Miami Beach City Code Section 3-4.8. Any responses received as a result of this Notice of Intent shall be considered solely for the purpose of determining whether to conduct a competitive procurement. Responses will not be considered as proposals, bids, or quotes.

Daupler, Inc. provides a proprietary Response Management System (RMS), Daupler Call Agent, and associated AI modules designed specifically for utility operations. Together, these products combine call handling, triage, dispatch, incident response, and customer communication within a single integrated platform. The products incorporate Daupler's proprietary artificial intelligence models, developed and trained in-house using its proprietary utility incident dataset, along with utility-specific call-handling scripts, escalation paths, response protocols, and dispatch playbooks. Daupler RMS, Daupler Call Agent, and the associated AI modules are designed, developed, hosted, operated, and supported exclusively by Daupler, Inc. and are not licensed, distributed, or made available through any other company. Daupler, Inc. is the sole source for these proprietary products.