Conflict De-escalation Training for Public Interacting Employees
| Location: | Federal |
|---|---|
| Posted: | Feb 25, 2025 |
| Due: | Mar 10, 2025 |
| Agency: | Government of Canada |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | BC210774 |
| Publication URL: | To access bid details, please log in. |
Description
The Prince Rupert Port Authority (“PRPA”) is soliciting information and rough order of magnitude (“ROM”) cost estimates to contract conflict de-escalation training for employees who work with the public. The scope of functionality is discussed in this Request for Information (“RFI”) in detail.
Target Audience: Public-facing staff across various departments at various levels of the organization. Staff roles include interactions with the public, such as addressing concerns, providing customer service, or managing situations with the potential for conflict. Suggested focus areas include: Practical techniques to de-escalate tense public interaction/situations. Strategies to recognize and mitigate potential conflict triggers. Communication skills to foster positive resolutions. Recognition when conflict may escalate to violence.
Target Audience: Public-facing staff across various departments at various levels of the organization. Staff roles include interactions with the public, such as addressing concerns, providing customer service, or managing situations with the potential for conflict. Suggested focus areas include: Practical techniques to de-escalate tense public interaction/situations. Strategies to recognize and mitigate potential conflict triggers. Communication skills to foster positive resolutions. Recognition when conflict may escalate to violence.
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