Call Center Services for After-Hours Support
| Location: | Federal |
|---|---|
| Posted: | Jan 30, 2025 |
| Due: | Feb 14, 2025 |
| Agency: | STATE, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 19GE5025R0033 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Presolicitation (Original)
- Original Published Date: Jan 30, 2025 10:49 am CET
- Original Response Date: Feb 14, 2025 03:00 pm CET
- Inactive Policy: 15 days after response date
- Original Inactive Date: Mar 01, 2025
-
Initiative:
- None
- Original Set Aside:
- Product Service Code: R431 - SUPPORT- PROFESSIONAL: HUMAN RESOURCES
-
NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
-
Place of Performance:
GBR
The solicitation may result in award of a firm-fixed price Indefinite Delivery/Indefinite Quantity contract in the third quarter of year 2025. It is anticipated that the contract will be of a base period of one (1) year with four (4) option years.
This acquisition is subject to the World Trade Organization Government Procurement Agreement (WTO GPA) and Free Trade Agreements (FTA).
The scope of work requires the successful contractor to provide personnel, equipment, and all necessary resources for provision of after-hour call center services. The contractor shall provide trained telephone operators as the first point of contact for after-hours calls. Operators shall be professional, courteous, and proficient in English, with experience in telephone operations or customer service. Only manned calling systems are allowed; automated systems are prohibited.
The contract covers a one-year base period starting from the issuance of the Notice to Proceed, with four (4) one-year option periods. The performance period is set to commence on September 22, 2025.
The solicitation package is anticipated to be issued in February 2025 on SAM.gov with solicitation number 19GE5025R0033.
- US DEPT OF STATE, 2201 C ST NW
- WASHINGTON , DC 20520
- USA
- Patticha Gruenbeck
- GruenbeckP@state.gov
- Kenneth G. Mamba
- MambaKG@state.gov
- Jan 30, 2025 10:49 am CETPresolicitation (Original)
Related Document
| Feb 25, 2025 | [Solicitation (Original)] Call Center Services for After-Hours Support |
| Mar 21, 2025 | [Solicitation (Updated)] Call Center Services for After-Hours Support |
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