Residential Digital Permit Parking System

It is the intent of this RFP for Montgomery County to enter into a contract with a firm that can provide a fully functional residential digital permit parking system that will automate the permit application process and be used to issue, track, and enforce parking permits issued for designated RPP areas in the County. The Contractor must provide all hardware, software, and services as part of the system to facilitate the County’s enforcement of the RPP program.

The Contractor must provide an internet-based parking-permit management service that includes creating and managing address-based accounts; automates the issuance and renewal of license-plate-based, digital; hosting and updating rules, regulations, and locations; maintains a website for customer use; and, can provide or enables full integration with a third party provided LPR system and handheld computer enforcement software. The system must be capable of adding new zones including Parking Lot Districts (PLDs). The system must maintain high levels of system and operational efficiency and effectiveness.

The components of the residential digital permit parking system must include:
• A website to be used by residents to apply for or renew their permits. The website must include real-time Maryland MVA auto-verification functionality.
• Customer service support with a toll-free number for permit registration services.
• Real-time access to vehicle permission data in third party parking enforcement vehicles via an integrated LPR system.

The proposed system must also be able to fully support improvements and expansions in the cited areas and must have a high degree of flexibility to accommodate major system modifications and enhancements.