BCSD Chromebook Assessment and Repair Bid #26-09-01 Instructions

BAKERSFIELD CITY SCHOOL DISTRICT
David West EDUCATION CENTER, 1300 BAKER STREET
Director BAKERSFIELD, CALIFORNIA 93305-4326
Department of Stores and Purchasing (661) 631-4712
westd@bcsd.com FAX: (661) 861-9907
August 26, 2026
Dear Prospective Bidder:
The Bakersfield City School District is soliciting bids for Chromebook Assessment and Repair, Bid #26-09-
01. Bids will be received until Thursday, September 24, 2026, at 11:00 a.m., via our online bidding portal.
Vendors must register through the District's online bidding portal to review and submit bid opportunities
https://go.bcsd.com/planetbids.
As you prepare your response, please know that it is the district's intent to award the bid in its entirety to a
single, overall lowest responsive and responsible bidder. Partial bids will not be accepted. By submitting your
response, you are agreeing to provide service for the line items at the prices quoted. Failure to provide any
awarded items at the prices quoted will disqualify your company from participating in future bids with the
Bakersfield City School District.
Pricing must be firm through September 30, 2027. This bid will be awarded for one (1) year and has an
option for renewal for two additional one-year terms provided both parties agree, in accordance with
Education Code Section 17596 (K-12). Price increases on renewal years may not exceed 5 percent and must
be fully justified by the vendor and proved by a test of the market and/or submission of documents from the
manufacturer. In the event that the market conditions change resulting in a price decrease, it is expected that
the successful bidder shall pass those savings onto the District. The total potential bid life is three (3) years.
Bakersfield City School District has approximately 75,000 various HP Chromebook 14 G1-G8 devices, and
approximately 14,000 units must be assessed and potentially repaired each fiscal year then redeployed to
school sites. The scope of services listed in the following pages detail two different service models
(District-Managed Transport and Vendor-Managed Transport) each with four different repair tiers. Bidders
must have a repair facility/warehouse within 15 miles of the District Office to provide a bid. This
restriction is in place to help facilitate the Model 1 service structure. If you have any questions regarding
this bid package, please utilize the Q&A tab on the bidding portal on or before 10:00 a.m. September 10,
2026. An addendum will be issued, if necessary, on or before September 16, 2026.
All prospective bidders must register to participate in the bid through the District's online portal to review
bid opportunities, receive changes, and addenda. We look forward to receiving your response.
Sincerely,
David West
David J. West
Director, Stores and Purchasing

BAKERSFIELD CITY SCHOOL DISTRICT
Education Center - 1300 Baker Street Bakersfield, CA 93305-4326
Department of Stores and Purchasing
GENERAL CONDITIONS AND INSTRUCTIONS FOR
BIDDING EQUIPMENT AND/OR SUPPLIES
CHROMEBOOK ASSESSMENT AND REPAIR - Bid #26-09-01
1. All responses, including the attached bid forms must be submitted online, on or before Thursday,
September 24, 2026, at 11:00 a.m. It is the bidder's responsibility to ensure your bid is submitted before
the bid deadline. Late bids will not be accepted. The district will not accept any bids or bid
modifications submitted by facsimile, via hardcopy, or electronic mail transmission.
2. All bids must be submitted by a responsible officer or employee. Obligations assumed by such
submission must be fulfilled. Bid pricing is to be firm through September 30, 2027. A successful bidder
shall not be relieved of the bid submitted without the District's consent or bidder's recourse to Public
Contract Code Section 5100 et seq. No bidder may withdraw a bid for a period of sixty (60) days after
the date set for the opening of bids.
3. All prices and notations must be submitted online. Verify all quotations before submission, as they
cannot be corrected after the bids are opened. Bids not submitted on the online portal shall be
disregarded. Bidders are limited to one price per line item. Multiple bids by a single vendor will not
be accepted unless alternative bids are called for. The District will pay only the State sales and use
taxes. Federal excise taxes are not applicable to school districts.
4. All items are to be bid, delivered, F.O.B. Bakersfield City School District warehouse or school site as
designated on the purchase order. No charge for containers, packing, draying, handling, or any other
purpose will be allowed over and above the prices bid. Return of products for warranty purposes
shall be free of all cost to the District.
5. The successful bidder shall not be held responsible for delays in performance of the contract caused
by strikes, lockouts, labor disturbances, lack of or failure by transportation, acts of the government or
other causes similar to the foregoing which are beyond the control of and are not the fault of the
bidder; provided however, that whenever the bidder shall claim that delays are due to any or all of the
above-named causes the bidder shall within five days after the occurrence of the cause or causes of
delay request extension of time from the Governing Board of the District; such request shall be in
writing and shall state in detail the reason or reasons why the said cause or cause of delay will
prevent timely delivery. If the Governing Board determines that an extension of time is justified by
the delay resulting from such cause or causes, the Governing Board may grant an appropriate
extension. The District may also, at its option, rescind the contract.
6. Bidders must bid on all lines of this bid. PARTIAL BIDS WILL NOT BE ACCEPTED.
7. Any bidder proposing a deviation from the specified service requirements must submit a
Substitution/Service Exception Request to District staff no later than 10:00 a.m. on September 10,
2026. The bidder must clearly identify each proposed deviation and demonstrate that the proposed
service is equal to or exceeds the District's requirements.

8. Should any bidder question or protest the award of contract to the apparent low bidder(s), such
question or protest must be furnished in writing to the Director of Purchasing no later than three (3)
working days following the date of bid opening. Such submittal must fully explain the basis of
objection supported by all relevant information, facts, and details. The letter must be signed by an
authorized representative stating specific reason(s) for the protest including all relevant facts (law,
rule, regulation, and criteria). Bid protests will be reviewed by the Director of Purchasing and the
Assistant Superintendent of Business Services. The affected proposer will be given an opportunity to
rebut the evidence and present evidence that the proposer should be allowed to perform the work. The
District will issue a written final decision within fifteen (15) days of receipt of the protest unless
factors beyond the District's reasonable control prevent such resolution.
9. Per Public Contract Code Section 20117, if two or more bids are identical in all respects, the district
may determine by lot which bidder will be awarded the contract, by coin flip, or to the vendor who
has offered the most consistent service and reliability in the past. This requirement applies to
competitive bidding for the purchase, sale or lease of real property, supplies, material, equipment
service, bonds, or the awarding of any contract.
10. Each bidder must upload a fully executed Drug-Free Workplace Certification, Non-Collusion
affidavit, Conflict of Interest, Iran Contracting Act, and Federal Certifications with the completed bid
proposal as outlined in Attachment B. The documents are included in this bid package as individual
files available through the bid portal. It is the bidder's responsibility to ensure all files are correctly
uploaded in advance of the aforementioned bid deadline.
11. The Bakersfield City School District has been designated as a drug, alcohol, and tobacco-free
District. Tobacco use (smoked or smokeless) is prohibited at all times in all areas of District
property.
12. Bidder agrees to comply with, and be bound by, and assist the District in ensuring compliance with, 2
CFR Section 200.322, as applicable. 2 CFR Section 200.322 requires the bidder to provide a
preference for the purchase, acquisition, or use of goods, products, or materials produced in the
United States (including but not limited to iron, aluminum, steel, cement, and other manufactured
products), to the greatest extent possible.
13. If an awarded bidder defaults, the District may procure the materials or services from other sources,
typically the 2nd place bidder, and may recover the loss occasioned thereby from any unpaid balance
due the bidder or by proceeding against a bidder's bond, if any, or by suit against the bidder. The
prices paid by the District shall be considered the prevailing market prices at the time such purchase
is made.
14. In the event of litigation, the bid documents, specifications, and related matter shall be governed by
and construed in accordance with the laws of the State of California. Venue shall be with the
appropriate state or federal court located in Kern County.
15. The vendor shall hold the DISTRICT, its officers, agents, servants, and employees harmless from
liability of any nature or kind whatsoever, on account of use by the publisher or author, manufacturer,
or agent, of any copyrighted composition, secret process, patented or unpatented invention, article of
appliance furnished or used under this bid.
16. The successful bidder shall agree not to assign, transfer, convey, sublet, or otherwise dispose of the
items appearing on this bid form, or any rights accruing thereunder, title or interest therein, funds to
be received hereunder, or any power to execute the same without the consent in writing of the District
Governing Board. Notice is hereby given that the District will not honor any assignment made by the
successful bidder unless consent in writing, as indicated above, has been given.

17. In connection with the execution of this contract, the bidder shall not discriminate against any employee
or applicant for employment because of race, religion, color, sex, or national origin. The bidder shall
take affirmative actions to ensure that applicants are employed, and that employees are treated during
their employment, without regard to their race, religion, color, sex, or national origin. Such actions
shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer;
recruitment, lay-off, termination; rates of pay or other forms of compensation; and selection for
training, including apprenticeship.
18. All pricing quoted herein shall remain firm through September 30, 2027. Price increases on renewal
years may not exceed the 5% aggregate. A price increase, if exercised, shall be fully justified by the
vendor and proved by a test of the market and/or submission of documents from the manufacturer.
Percentage increases will be taken into account when reviewing the renewal options. At no time shall
an increase exceed five (5) percent. In the event that the market conditions change resulting in a price
decrease, it is expected that the successful bidder shall pass those savings onto the District.
19. The successful bidder shall maintain during the life of this contract Public Liability and Property
Damage Insurance to protect themselves and the District from all claims for personal injury, including
accidental death, as well as from all claims for Property Damage arising from the operations under this
contract. The minimum amounts of such insurance shall be as hereinafter set forth. Successful bidder
may be required to furnish certificates of insurance, naming Bakersfield City School District as
additional insured, prior to start of work.
Amounts of Insurance: Bodily Injury and Accidental Death Liability Insurance including auto
(both owned and non-owned): Not Less than $1,000,000/$2,000,000 aggregate.
Property Damage including auto (both owned and non-owned): Not less than $2,000,000
aggregate.

SCOPE OF SERVICES
A. District Requirements:
Chromebook Repair Services:
The District's estimated service quantities are set out by tier and category in the Scope of Work, Section 11,
Tier Summary and Estimated Quantities. The District reserves the option to request additional repair
services.
B. Ongoing Chromebook Repairs
Service Description:
Vendor provides full-service Chromebook assessment and repair services for the District. Services use two
selectable transportation models - Model 1 (District-Managed Transport) and Model 2 (Vendor-Managed
Transport) - and a four-tier assessment-and-repair structure: Tier 1 (Quick Service), Tier 2 (Component),
Tier 3 (Major Repair), and Tier 4 (System Board). Every device is individually inspected, logged by serial
number, assessed against the District's criteria, and mapped to a repair tier, to No Repair, or to Discard.
While devices are in the Vendor's possession, the Vendor is responsible for updating the District's asset
management system of record (Follett Destiny) at the three events defined in the Scope of Work. Repair
pricing is proposed by the bidder through the online bid portal.
C. Vendor Standards of Operation:
1. Service Lead for the repair team must be CompTIA A+ Certified.
2. Members of the repair team must complete the CompTIA training course.
3. Members of the repair team managing Google Devices must be Google Workspace Certified.
4. All employees are given access to training materials from manufacturers and industry training
centers.
5. All employees are required to pursue ongoing training in platforms outlined above.
6. Vendor maintains a repository of information in a company wiki with detailed guidelines and
training materials.
D. Process overview:
1. The District designates the transportation model (Model 1 or Model 2). Under Model 1, District
IT staff deliver devices to the Vendor facility; under Model 2, the Vendor picks up from the
school site on a District work order provided by the BCSD I.T. Department.
2. The Vendor takes custody, reconciles the devices against the manifest or work order, issues a
signed receipt, and updates Follett Destiny to set the home location to the Vendor warehouse
(Update Event 1).
3. Each device is individually inspected, logged by serial number, and assessed against the
Attachment A criteria.
4. Each device is assigned a repair severity classification and mapped to Tier 1 (Quick Service),
Tier 2 (Component), Tier 3 (Major Repair), or Tier 4 (System Board), or to No Repair or
Discard, per the Attachment A tier classification.
5. Touch and non-touch displays are classified separately; a device requiring repairs across multiple
tiers is classified at the highest applicable tier.
6. Tier 3 and Tier 4 repairs require District authorization; if a device opens to reveal higher-tier
damage, the Vendor notifies the District before proceeding and performs no unapproved work.
7. Repaired devices are re-assessed to confirm functionality, bench-tested where board-level, and
cleaned; an assessed, repaired, and cleaned device is deemed refurbished.

8. Devices passing all criteria during assessment are classified "No Repair" and are cleaned and
returned.
9. Devices at or past EOL, or damaged beyond repair, are classified "Discard" and are not discarded
until a designated BCSD IT staff member gives final approval; upon approval the Vendor
updates Follett Destiny (Update Event 3). Serviceable parts are salvaged where possible.
10. For return, the District submits a request identifying the destination SITE (a school site or non-
instructional facility). Under Model 1, District IT staff retrieve devices from the Vendor
facility; under Model 2, the Vendor delivers to the SITE.
11. The Vendor confirms devices are refurbished, updates Follett Destiny to reflect that they are in
transit to the identified SITE (Update Event 2), and boxes and labels them for that SITE.
12. Google Admin console deprovisioning is performed by District IT staff. The Vendor provides a
weekly status report and a device-level report and reconciles physical status against Follett
Destiny.
13. Repair pricing is proposed by the bidder; rates are all-inclusive per repaired device.
E. Scope of Work:
This Scope of Work provides for two selectable transportation and custody models and a four-tier
assessment-and-repair structure. All services apply to the District's current Chromebook inventory and to
devices received on an ongoing, rolling basis.
1. Transportation and Custody Models
The District will designate the applicable transportation model at contract award or on a per-work-order
basis and may use either model during the contract term. The Vendor shall be capable of performing under
both models and shall price each separately in the cost proposal. Under both models, the Vendor is
responsible for updating the District's asset management system of record (Follett Destiny) while devices are
in its custody, as described in Section 8 of Scope of Work.
Model Model 1 - District-Managed Transport Model 2 - Vendor-Managed Transport
Transport to District IT staff deliver devices to the Vendor Vendor picks up from the school site named on the work
Vendor facility. order.
Transport to District IT staff retrieve devices from the Vendor Vendor delivers to the District site named on the delivery
District facility. request.
Trigger District drop-off; District pickup request. District work order (pickup); District delivery request
(return).
Custody in District. Vendor, from site pickup through delivery.
transit
System of Vendor updates at the three events in Section 8. Vendor updates at the three events in Section 8.
record (Follett)
2. Device Retrieval
Model 1 - District Drop-Off and Vendor Intake
2.1 District IT staff deliver Chromebooks to the Vendor's facility with a transmittal manifest listing District asset
tag, serial number, model, quantity, and reported issue. The Vendor identifies the facility address, receiving
hours, receiving location, and a named receiving contact.
2.2 The Vendor verifies the physical count and asset tags against the manifest, issues a signed receipt, and reports
any discrepancy within one (1) business day.

Model 2 - Vendor Site Pickup
2.3 Retrieval is initiated by a work order submitted by a designated District IT staff member identifying the school
site, site contact, device quantity, and the asset tags to be collected. The Vendor acknowledges within one (1)
business day and completes pickup within 3 business days.
2.4 At pickup, the Vendor reconciles the physical devices against the work order, provides a signed pickup
receipt, and takes custody. The Vendor coordinates all pickups solely through the submitting District IT staff
member and does not accept verbal requests from site staff.
Both models
2.5 Upon taking custody, the Vendor updates Follett Destiny per Section 8 (Event 1) and checks each device into
its management system, maintaining chain of custody from intake through release.
2.6 All devices, chargers, and accessories remain District property at all times and are stored in a secured, access-
controlled area separated from other customers.
3. Assessment and Tier Classification
3.1 The Vendor shall individually inspect, log by serial number, and assess every device delivered against the
diagnostic criteria in Attachment A, Chromebook Assessment Criteria, recording a pass/fail result and
applicable fault codes for each criterion.
3.2 Based on the repair(s) required, the Vendor shall assign each device a repair severity classification and map it
to one of the four repair tiers defined in Section 4, or to No Repair or Discard. The mapping of assessment
fault codes to tiers is set out in Attachment A, Tier Classification of Repairs.
3.3 Touch and non-touch displays are classified separately: a non-touch display repair is Tier 2, and a touch
display (LCD assembly) repair is Tier 3.
3.4 A device requiring repairs that span more than one tier shall be classified at the highest applicable tier; multi-
component repair combinations are classified as Tier 3 or higher as appropriate.
3.5 A device that passes all criteria during assessment in Attachment A is classified "No Repair"; it is cleaned and
returned to the District. A device that is at or past its Auto Update Expiration (EOL) or is damaged beyond
repair is classified "Discard" and handled under Section 7, which requires District final approval before
disposal. A device classified Tier 3 or Tier 4 whose total estimated repair cost would equal or exceed $500 or
85% (whichever is less) of the cost of a new Chromebook is instead auto-flagged for replacement rather than
repair: the Vendor does not repair it and returns it to the District unrepaired, and no separate District approval
is required to withhold the repair. The $500 or 85% (whichever is less) threshold applies only to Tier 3 and
Tier 4; it does not apply to Tier 1 or Tier 2.
3.6 The Vendor shall deliver a written assessment report to the District IT point of contact within 3 business days
of intake, in a District-specified electronic format, sortable by asset tag and serial number, showing the
criterion results and the assigned tier for each device, and the incoming tier distribution for the batch.
3.7 Assessment is a separately priced, per-device service performed on all units received - current inventory and
devices received on a rolling basis - including devices ultimately classified "No Repair" or "Discard". The
assessment fee covers the cleaning and return handling of No-Repair devices and the handling, reporting, and
return or staging of Discard devices. No-Repair and Discard devices carry no repair charge.

4. Repair Tiers
Repairs are organized into four tiers. Each tier is an all-inclusive, per-device service covering parts, labor, quality
check, and return handling, with no additional charge invoiced per repaired device. Per-tier pricing is to be proposed
by the bidder; the District sets no rates in this Scope of Work.
Tier 1 - Quick Service
Tier 1 covers the District's lowest-severity corrections: restoring a device through cleaning, minor reseating, or
replacement of small external parts, with no internal component replacement. Devices in this tier fail only cosmetic or
minor functional criteria - loose or missing keycaps (KBD-02), external trim, feet, or hinge covers (CHS-04), general
cosmetic wear, or enrollment device-lock conditions (ENR).
Tier 2 - Component Repair
Tier 2 covers repairs that replace a single internal component or module. Devices in this tier fail a functional criterion
tied to one replaceable part - the speaker (SPK), headphone jack (AUX), webcam (CAM), microphone (MIC),
wireless card (NET), USB or charge-port board (PRT, PWR), a non-touch display (DSP), the keyboard assembly
(KBD-01, KBD-03, KBD-05, and full-assembly conditions), or the battery (BAT).
Tier 3 - Major Repair
Tier 3 covers higher-complexity repairs, including bonded display assemblies and any device requiring corrections that
span more than one lower tier. Devices in this tier fail criteria tied to a touch-display (LCD) assembly (DSP, touch),
the trackpad (TPD), or the top-cover assembly (CHS), or require a combination of repairs that individually fall in
lower tiers.
Tier 4 - System Board
Tier 4 covers board-level repairs and devices with severe or liquid damage. Devices in this tier fail criteria indicating a
mainboard or core-logic fault - will not power on or boot, or fail CPU, memory, storage, or thermal diagnostics
(GEN-01/02/03/05/06) - or show liquid intrusion or corrosion (CHS-06, KBD-04). All Tier 4 repairs are bench-tested
after completion.
No Repair and Discard
4.1 No Repair - a device passing all criteria is cleaned and returned at no repair charge.
4.2 Discard - a device at or past EOL, or damaged beyond repair, is handled under Section 7, subject to District
final approval before disposal. Separately, a device classified Tier 3 or Tier 4 whose total estimated repair cost
would equal or exceed $500 or 85% (whichever is less) of the cost of a new Chromebook is auto-flagged for
replacement rather than repair, and without separate approval.
Authorization, escalation, and EOL advisory
4.3 No repair shall commence on any device classified Tier 3 or Tier 4 until a designated District IT staff member
has issued authorization, unless the District elects standing authorization for a given batch.
4.4 Escalation: if a device opens to reveal damage in a higher tier than assessed, the Vendor shall notify the
District IT point of contact before proceeding. No unapproved work shall be performed.
4.5 EOL advisory: the Vendor shall flag any device approaching its Auto Update Expiration (EOL) and shall
report the remaining AUE for District review. Whether to authorize Tier 3 or Tier 4 repair on a flagged device
is subject to final District approval; the District's determination accounts for state testing requirements and
deployment needs. The District sets no fixed EOL cutoff in this Scope of Work.

4.6 Following repair, the Vendor shall re-perform the Attachment A assessment to confirm functionality and
confirm the device boots, retains District enterprise enrollment, and is updated to the current stable ChromeOS
release.
4.7 Enrollment and device-lock clearing (Tier 1): for enrollment or device-lock conditions identified during
assessment (ENR fault codes), the District may grant the Vendor scoped, limited access sufficient to clear
those locks. Such access is provided and controlled by the District, is limited to the lock-clearing function, and
does not constitute administrative access to the District's Google Workspace tenancy. Any enrollment action
beyond the scope of that access - including re-enrolling a device, re-enabling a deprovisioned device, or full
Google Admin console actions - remains with District IT staff.
5. Cleaning and Preparation for Return
5.1 A device is deemed "refurbished" when it has been assessed, repaired as needed, and cleaned. Every device to
be returned shall be cleaned and disinfected (display, keyboard, trackpad, chassis, hinges, vents, ports) using
methods and agents that do not damage the device. Devices classified "Discard" are not cleaned.
5.2 The Vendor shall verify each device bears a legible District asset tag and shall apply a replacement tag in the
District-specified format where one is missing, damaged, or illegible, reporting the replacement to District IT.
6. Device Return -
Model 1 - Packaging and Release for District Pickup
6.1 The Vendor packages devices only upon a request from District IT staff that names the destination SITE, in
labeled containers, and notifies the District when they are cleaned, packaged, and staged for pickup. District IT
staff retrieve the devices from the Vendor facility and deliver them to the named SITE.
Model 2 - Vendor Delivery
6.2 Return is initiated by a delivery request from a designated District IT staff member identifying the destination
District SITE and the devices to deliver. The Vendor packages and delivers to the named SITE within 3
business days and obtains a signed delivery receipt.
Both models
6.3 When preparing devices for return or delivery, the Vendor confirms each device is refurbished, updates Follett
Destiny per Section 8 (Event 2), and places devices in a box or container labeled for the destination SITE with
the device count or an enclosed packing list. "SITE" means any District school site or non-instructional
facility.
6.4 A Vendor representative and a District IT staff member each sign the outgoing manifest, and the Vendor
provides the final device-level report in a District-specified electronic format. Chargers and accessories are
returned with the corresponding batch.
7. Discard and Salvage
7.1 The Vendor shall identify devices that are at or past EOL or damaged beyond repair, stage them separately,
and report them to the District with the basis for the classification. Such a device shall not be discarded until a
designated BCSD IT staff member has given final approval. Devices classified Tier 3 or Tier 4 whose total
estimated repair cost would equal or exceed $500 or 85% (whichever is less) of the cost of a new Chromebook
are instead auto-flagged for replacement rather than repair: the Vendor does not repair or dispose of them and
returns them to the District unrepaired, and no separate District approval is required to withhold the repair.
7.2 Upon approved discard, the Vendor updates Follett Destiny per Section 8 (Event 3). Deprovisioning in the
District's Google Admin console is performed by District IT staff.

7.3 Where parts from a Discard device can be salvaged for reuse in another Chromebook, the preferred path is to
preserve those parts for reuse. Salvaged parts remain District property and shall be inventoried and reported.
Non-serviceable devices are returned to the District for its e-waste process unless the District authorizes
Vendor recycling through a certified recycler.
8. Asset Management in Follett Destiny - Three Update Events (Vendor Responsibility)
8.1 While devices are in the Vendor's custody, the Vendor is solely responsible for updating Follett Destiny;
District IT staff do not update the system of record for those devices. The District provisions the Vendor with
scoped access and an assigned Vendor location (for example, "Vendor Warehouse").
8.2 The Vendor updates Follett Destiny at three events, each no later than the end of the applicable business day:
Update event Vendor action in Follett Destiny
Event 1 - Intake Upon taking custody of the devices, set the home location of each device to the Vendor
warehouse.
Event 2 - Return Upon a District return or delivery request, update each device to reflect that it is in transit to the
SITE identified on the request.
Event 3 - Discard Upon final approval by a designated BCSD IT staff member, update each approved device to
reflect its discard and retirement status.
8.3 The Vendor shall not create, delete, or rename locations, alter asset tag or serial fields, or modify records for
devices not in its custody. The Vendor keeps the Vendor location accurate and provides a reconciliation report
at least monthly. On contract exit, the Vendor completes all updates so that no device remains recorded at a
Vendor location.
9. Warranty and Quality
9.1 The Vendor shall provide a workmanship warranty of not less than ninety (90) days on every completed
repair. A repair that fails for the same cause within the warranty period shall be re-repaired at no charge,
including no additional assessment charge.
9.2 All Tier 4 and board-level repairs shall be bench-tested post-repair. All repaired devices shall pass a functional
quality check confirming the device boots, retains enrollment, and is on the current stable ChromeOS release
before being staged for return.
9.3 All replacement parts shall be new or manufacturer-equivalent and compatible with the device model, except
parts the District authorizes to be salvaged from District-owned units. The Vendor shall identify on the repair
report any part that is not new.
10. Reporting
10.1 The Vendor shall provide a weekly status report showing units received, assessed, in repair, and
completed, and the tier distribution of incoming devices.
10.2 The Vendor shall maintain device-level records for every device from intake through release, keyed to
District asset tag and serial number, and shall reconcile physical status against Follett Destiny, resolving any
mismatch within 3 business days.