Contact Center CRM System

Location: North Carolina
Posted: Dec 18, 2025
Due: Feb 3, 2026
Agency: City of Winston-Salem
Type of Government: State & Local
Category:
  • 10 - Weapons
Solicitation No: RFP26116
Publication URL: To access bid details, please log in.
Bid Number: RFP26116
Bid Title: Contact Center CRM System
Category: Informal Bids
Status: Open
Description:

To request full bid document please email For security reasons, you must enable JavaScript to view this E-mail address.

Questions Due:                          January 23, 2026  5:00 PM

Publication Date/Time:
12/18/2025 12:00 PM
Closing Date/Time:
2/3/2026 12:00 PM
Pre-bid Meeting:
Optional: 1/15/26 2pm
Contact Person:
Jessica Ferris-Irick: jessicafi@cityofws.org
Related Documents:

Attachment Preview

Request for Proposals
CONTACT CENTER CRM SYSTEM
BIDS WILL BE RECEIVED UNTIL:
12:00 PM, February 3, 2026
Email a single PDF of your entire bid
With subject line of “Bid for RFP26116”
to bids@cityofws.org
**electronic submissions only**
ADVERTISEMENT FOR BIDS
Pursuant to North Carolina General Statute 143-135, sealed proposals endorsed “Contact Center CRM System,
RFP26116” will be received by City/County Purchasing as noted above. The City reserves the right to reject any
or all proposals.
Questions or inquires relative to this RFP must be e-mailed to jessicafi@cityofws.org by 5:00 PM January 23,
2026
Optional Virtual Pre-Bid Meeting for this RFP will be sent along with bid document 2:00 PM, January 15, 2026
To request full bid document please email jessicafi@cityofws.org
RFP26116
Contact Center CRM System
Page 1 of 48
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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See also

...of services with existing CRM, GIS, and work order management systems while complying ...

State Government of North Carolina

Bid Due: 7/01/2026

* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.