Benefit Support Line Services

Location:	Texas
Posted:	Nov 15, 2024
Due:	Dec 30, 2024
Agency:	State Government of Texas
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services
Solicitation No:	2510-005
Publication URL:	To access bid details, please log in.

Solicitation ID:

2510-005

Status:

Addendum Posted

Contact Name:

Balena Bunch

Contact Number:

(512) 978-8157

Contact Email:

balena.bunch@centralhealth.net

Response Due Date:

12/30/2024

Response Due Time:

2:00 PM

Agency/Texas SmartBuy Member Number:

B0006

Posting Requirement:

21+ Days for Solicitation Notice

Solicitation Posting Date:

11/15/2024

Last Modified:

11/15/2024 5:13 pm

Attachment URL: https://www.bidnetdirect.com/private/solicitations/4529221514/abstract

Class/Item Code:

91840-Employee Benefits Consulting;

Solicitation Description:

Central Health desires to partner with a company to provide telephone, chat and e-mail support services for benefit, claims and eligibility questions/issues related to their medical, dental, vision, life and disability insurance. Proposals should address these areas and their ability to provide employee assistance on each benefit. The benefit support line is required to support employees and their dependents. Central Health is seeking a company with clear escalation policies, knowledge management, service level agreements, data analytics, metrics and extended hours of support. Volume of call support cannot be guaranteed.

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Benefit Support Line Services

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