Custodial Services at PIT RFI

Location:	District of Columbia
Posted:	Mar 4, 2026
Due:	Mar 17, 2026
Agency:	Airports Council International
Type of Government:	State & Local
Category:	S - Utilities and Training Services
Publication URL:	To access bid details, please log in.

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Request for Information

Custodial Services for the Pittsburgh International Airport

Specification # 0764

Custodial Services for the Allegheny County Airport Authority

Spec. # 0764

1. INTRODUCTION

The Allegheny County Airport Authority (ACAA) operates and manages Pittsburgh International Airport

(PIT) and Allegheny County Airport (AGC). PIT serves nearly 10 million passengers on 15 carriers every year

with flights to 62 nonstop destinations–a number that’s growing every year–to connect Pittsburgh to the

world and the world to Pittsburgh.

As recognition for this growth, Fast Company Magazine has named PIT one of the most innovative

transportation companies in the world. Additionally, the Pittsburgh Business Times named PIT’s CEO

Christina Cassotis to the Pittsburgh Power 100, a list of the region’s most influential leaders in business.

She was also named the 2024 Pittsburgher of the Year by Pittsburgh Magazine.

The Allegheny County Airport Authority is inviting your organization to submit a response for Request

for Information for CUSTODIAL SERVICES FOR THE PITTSBURGH INTERNATIONAL AIRPORT.

As used in this RFI, the term “Respondent” refers to any entity submitting a response to the Request

for Information. The term “Contractor” refers to the entity awarded the contract.

The proposals received will be evaluated by an ACAA selection committee.

Submitted responses must demonstrate the capability to provide custodial services in an airport or mall-

like environment that includes a multi-shift (24/7) operation and where the square footage maintained

exceeds 500,000. The ACAA facilities include the Pittsburgh International Airport terminal, concourses,

and ancillary support buildings. The contractor will provide these services using appropriate staff at

varying shifts in order to complete and fulfill custodial services as per the terms of the agreement

generated from the award of the public bid. The current contractor employs a staff of three shifts around

the clock for Terminal, Concourses A, B, C, D and Ancillary Buildings. The new contractor will be expected

to employ three shifts around the clock for the facility. The facility has flooring that includes terrazzo, tile,

carpet, vinyl, and painted concrete which must be maintained.

In submitting a proposal, Respondent shall be responsible for all costs, including travel incurred in the

preparation of said proposal. Respondent agrees not to seek reimbursement for such costs from the

ACAA.

2. BACKGROUND

Pittsburgh is and always has been a city that innovate–from its beginnings as a blue-collar steel town to

its transformation into the robotics capital of the world. The region is thriving in technology, where

Pittsburgh is on the cutting edge of artificial intelligence, robotics and medicine, with pioneers advancing

life-changing treatments. Pittsburgh’s airports reflect the same ingenuity, continually evolving to meet

the needs of an ever-changing passenger base.

The ACAA leads with a vision to transform Pittsburgh’s airports to reflect, connect and serve the

community, inspire the industry and advance the region’s role as a world leader. The ACAA is dedicated

to serving as a global aviation leader by driving innovation, regional growth, and prosperity through

investments in team members, passengers, airlines, and partners. Under ten years of the dynamic

leadership of CEO Christina Cassotis, PIT has led with innovation and transformation, reflected by its new,

state-of-the-art terminal.

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Custodial Services for the Allegheny County Airport Authority

Spec. # 0764

After a 2025 unveiling, PIT’s transformed airport isn’t just an infrastructural revamp—it’s a pledge to

redefine the passenger experience to better meet the needs of a more modern Pittsburgh. PIT’s new

terminal reflects the values of the modern Pittsburgh passenger with a seamless, more welcoming

experience that includes expanded TSA lines, an updated baggage system, a smart parking garage,

outdoor terraces and so much more. The new terminal’s design embodies the region’s thriving natural

landscape, innovative technology, and unique sense of community.

PIT currently operates over 2 million square feet of Airport Terminal and Concourse space with 55 aircraft

gates, 33 of which are common-use gates and their cleaning will be included in the desired custodial

services to be procured in the future RFB. The overall facility has flooring that includes terrazzo, tile,

carpet, vinyl, and painted concrete which must be maintained. The PIT transformation’s pledge to

redefine the passenger experience includes providing a safe, clean facility for the traveling public, tenants,

and airport employees.

3. OVERVIEW

The ACAA provides approximately $29 billion annually in economic impact to the state of Pennsylvania

through flight enplanements and cargo distribution.

PIT’s transformed airport is expected to reshape the future, inspiring the industry and advancing Western

Pennsylvania’s role as a world leader. More information on the new terminal and airport project can be

found at http://www.pittransformed.com.

The team at the ACAA is working hard to lead the way in the industry. Recent accolades include:

• Pittsburgh Technology Council, Tech 50 Award: Solutions Provider, Innovative Tech Category

• Future Travel Experience, Airport Pioneer Award

• Pittsburgh Post-Gazette, Best Places to Work (Allegheny County Airport ACAA)

• Air Transport World Magazine Hall of Fame

• Fast Company’s Most Innovative Companies, Transportation Category

In partnership with the lowest, most responsive respondent of the forthcoming RFB, the ACAA seeks to

establish an operational structure that focuses on quality outcomes and accomplishes the following

objectives:

• Achieves the look and smell of a new, clean building every day.

• Provides the required custodial services at competitive rates, which are in line with peer airports.

• Implements a collaborative quality assurance program that measures the performance of the

contractor against objective performance metrics and criteria.

• Develops and maintains a training program for contractors’ staff to ensure staff can perform to

the level required expected by ACAA, and that includes a safety program to maintain safe working

conditions for contractors’ workers, the traveling public, tenants, and airport employees.

• Delivers an excellent, seamless airport experience to each airport customer.

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Custodial Services for the Allegheny County Airport Authority

Spec. # 0764

4. ANTICIPATED ELEMENTS OF THE SCOPE OF WORK

The custodial services required to be provided under the agreement resulting from the forthcoming

Request for Bids (RFB) shall include all labor, materials, tools, supplies, custodial personnel, and

equipment, whether listed or not, required to effectively perform the tasks described in the Scope of

Work. Such tasks include, but are not limited to, the following:

A. Full-service cleaning and sanitizing of walls, doors, elevators, restrooms, hold areas, food courts,

passenger boarding bridges, vestibules, corridors, baggage carousels, ticket counters, and

surfaces within the Terminals, Concourses, and Ancillary Buildings.

B. Wiping and disinfecting of bathrooms and bathroom fixtures including counter tops, partitions,

urinals, toilets, sinks, mirrors, floors, paper towel dispenser, faucets, changing stations, trash

receptacles, toilet paper dispensers.

C. Window cleaning up to 8 feet.

D. Restocking paper towels, toilet paper, soap, disinfectants, toilet seat covers, cleaning solutions,

pet cleaning supplies.

E. Mopping and sweeping of floor areas of hallways, corridors, rooms, Concourse, Terminals,

elevators, walking paths, checkpoints, break rooms, offices, restrooms, food courts, gathering

areas, hold areas, passenger boarding bridges, restrooms, storage rooms, curbs.

F. Properly disposing of waste, including hazardous and biohazardous waste.

G. Conduct ongoing safety training for hazardous material handling and storage, proper lifting

techniques, ergonomics, bloodborne pathogens, safety data sheets, chemical burns, emergency

eyewash, emergency preparedness, first aid, fire extinguishers, lift training, and fall protection.

H. Develop an evacuation plan for the safe evacuation of all facilities for custodial employees and

management.

I. Provide OSHA documents or plans that are required by Federal and State statute.

Custodial Services are needed twenty-four (24) hours a day, seven (7) days a week, each day of the year

at PIT to ensure that its facilities are hygienic, clean, and attractive to the traveling public, tenants, and

airport employees.

5. SUBMISSION PROCEDURES

A copy of the Request for Information (RFI) will be available on March 3, 2026 and can be obtained by

registering on the ACAA’s Bonfire Portal, https://flypittsburgh.bonfirehub.com/, and following the

directions listed on the site. Interested parties will submit their proposals according to the guidelines

specified.

As described above, the ACAA requests that Respondents submit a PDF version of their proposal via

Bonfire Procurement Portal. Submissions must be received by the ACAA not later than March 17, 2026

7:00 A.M., EST via https://flypittsburgh.bonfirehub.com/.

The ACAA reserves the right to reject any proposals that do not meet the requirements. Respondents will

be notified according to the specified schedule in Bonfire. At its discretion, the ACAA may (or may not)

invite vendors to present their proposals virtually or in person to the ACAA selection committee after

proposals are submitted. At the sole discretion of the ACAA, selected companies may be required to

complete a non-disclosure agreement and contract with the ACAA, as well as provide all supporting

materials requested by the ACAA.

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Custodial Services for the Allegheny County Airport Authority

6. SCHEDULE (THESE DATES MAY CHANGE TO ACCOMMODATE PROCESS)

RFI Release

Questions due from Vendors

Response to Vendor Questions

RFI Due Date

Close of Project from Vendor Responses

Evaluation Period

Open/Release of Public Bid

Site Visit and Walk Through

Questions due from Vendors

Response to Vendor Questions

Close of Project from Vendor Responses

Public Bid Opening via TEAMS

Vendor Selection

(Vendor Selection will not be awarded until

May Board Meeting)

March 3, 2026

March 10 2026

March 13, 2026

March 17, 2026

March 17-20, 2026

April 1, 2026

April 7, 2026

April 10, 2026

April 15, 2026

April 22, 2026

May 2026

Spec. # 0764

7. REQUESTED RESPONSES

The ACAA is issuing this Request for Information (RFI) to gather information from qualified custodial

service providers with demonstrated experience in commercial aviation environments. The purpose of

this RFI is to:

• Assess vendor capabilities and industry best practices

• Understand staffing models and service delivery approaches for airport facilities

• Evaluate technology, sustainability practices, and quality control methodologies

• Inform the potential development of a future Request for Bids (RFB)

This RFI is for information gathering purposes only and does not constitute a solicitation for bids or

proposals. Information in vendor response must include:

1.0 Scope of Services

Respondents should describe their ability to provide comprehensive custodial services in a dynamic, high-

traffic airport environment. Services may include, but are not limited to:

1.1 Public Areas

• Terminal concourses and gate areas

• Ticketing and baggage claim areas

• TSA/security checkpoint areas

• Restrooms (including high-frequency cleaning and restocking)

• Elevators, escalators, and stairwells

• Public seating, glass up to 8 feet, and touchpoint sanitation

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.