Request for Services (RFS) for ServiceNow Enterprise Monitoring and Event Management Implementation pursuant to Province of Ontario VOR Arrangement TENDER 15176

Location: Ontario
Posted: Mar 19, 2025
Due: Apr 23, 2025
Agency: City of Toronto
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
  • R - Professional, Administrative and Management Support Services
  • V - Transportation, Travel and Relocation Services
Solicitation No: Doc5078019794
Publication URL: To access bid details, please log in.
NOIP (Notice of Intended Procurement) Type: Notice of Intended Procurement
Posting Title: Request for Services (RFS) for ServiceNow Enterprise Monitoring and Event Management Implementation pursuant to Province of Ontario VOR Arrangement TENDER 15176
High Level Category: Goods and Services
Document Type: RFP
Document Number: Doc5078019794
Ariba Discovery Posting Link: https://discovery.ariba.com/rfx/22860832
Publish Date:

March 19, 2025 at 12:00 Noon

Issue Date:

March 19, 2025 at 12:00 Noon

Submission Deadline: April 23, 2025 at 12:00 Noon
Solicitation Document Description: Invitational Request for Services (RFS) for ServiceNow Enterprise Monitoring and Event Management Implementation pursuant to Province of Ontario VOR Arrangement TENDER 15176

It is the intention of the City to award a contract to the highest-ranked Supplier meeting the specifications of the Request for Services.

Only the following Suppliers prequalified by the Province of Ontario Vendor of Record (VOR) Arrangement # TENDER_15176 for I&IT Solutions Consulting Services (Solutions) are invited to submit Bids in response to this Invitational Request for Services (RFS) for ServiceNow Enterprise Monitoring and Event Management Implementation pursuant to Province of Ontario VOR Arrangement TENDER 15176 and only Bids from these Suppliers will be considered:

Accenture Inc.
Bell Canada
CGI Information Systems and Management Consultants Inc.
Deloitte Inc.
Ernst & Young LLP
Guidehouse Canada Ltd.
IBM Canada Limited
KPMG LLP
NewRocket Canada Corporation
Slalom Consulting ULC
Notwithstanding the dates and times shown in this Supplier Discovery / Advanced Notice of Intended Procurement, Suppliers are to note the following:

The Solicitation will open at the time of posting on March 17, 2025.

The Submission Deadline will be the later of (a)12:00 p.m. local time in Toronto on April 23, 2025, or (b) the date and time displayed in the City Online Procurement System countdown clock.

Solicitation documents are available only in SAP Ariba, the City of Toronto’s chosen e-bidding solution, and responses must be submitted in SAP Ariba.

Suppliers must be registered on SAP Ariba to initiate or continue doing business with the City.

New suppliers who have not previously registered with the City and who are interested in viewing and bidding on City solicitations can register by going to the City of Toronto Registration Page. A link to this page is available at https://www.toronto.ca/business-economy/doing-business-with-the-city/searching-bidding-on-city-contracts/
Specific Conditions for Procurement: Only Bids from these Suppliers will be considered:

Accenture Inc.
Bell Canada
CGI Information Systems and Management Consultants Inc.
Deloitte Inc.
Ernst & Young LLP
Guidehouse Canada Ltd.
IBM Canada Limited
KPMG LLP
NewRocket Canada Corporation
Slalom Consulting ULC
Applicable Trade Agreement: Chapter 19 of Comprehensive Economic and Trade Agreement (CETA)
Chapter 5 of Canada Free Trade Agreement (CFTA)
Chapter 9 Trade and Cooperation Agreement between Ontario and Quebec (OQTCA)
Limited Number of Suppliers?: Only Bids from these Suppliers will be considered:

Accenture Inc.
Bell Canada
CGI Information Systems and Management Consultants Inc.
Deloitte Inc.
Ernst & Young LLP
Guidehouse Canada Ltd.
IBM Canada Limited
KPMG LLP
NewRocket Canada Corporation
Slalom Consulting ULC
Electronic Submissions to be Received: Via City's Online Procurement
Division: Technology Services
Buyer Name: Brian Bjolin
Buyer Email: brian.bjolin@toronto.ca
Buyer Phone Number: 4163382984
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.