PC as a Service (PCaaS) - Request for Information

PC as a Service (PCaaS) - Request for Information

The US Marshals Service (USMS), Information Technology Division (ITD) and Procurement Division (PD) is seeking market research information on its PC as a Service (PCaaS) program through this Request for Information (RFI).

This requirement supports the US Marshals Service ITD and is global in scope, supporting all USMS locations around the world. The purpose of this RFI is to:

• Understand the variety and range of technical solutions available for meeting USMS PCaaS requirements;


• Understand the best practices and critical success factors for a successful PCaaS contract;


• Understand the pricing models and contract types that are optimal for these various models;


• Understand the various mechanisms for disposition of existing Government PC assets and the advantages and disadvantages of each;


• Understand the various approaches, and the timing thereof to replace existing Government assets with Contractor-furnished devices;


• Understand the optimal methods for addressing tech refresh of the devices and how industry would approach tech refresh;


• Understand the performance metrics that will be most useful in evaluating Contractor performance under such a model;


• Understand the various transition options to a future Contractor


• Evaluate industry interest in USMS PCaaS requirements and the types of businesses demonstrating this interest;


• Understand the capabilities of interested firms to deliver PCaaS on a global basis;


• Understand the unique constrains and conditions in various global locations that will impact delivery and performance.

The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 541519 Other Computer Related Services with a small business size standard of $34M.

DETAILED INFORMATION, INCLUDING RESPONSE GUIDELINES ARE PROVIDED IN THE ATTACHED PDF. THERE IS NO SOW/PWS AVAILABLE AT THIS TIME.

THIS IS NOT A SOLICITATION. This notice is for informational and market research purposes only. The USMS is conducting market research to determine interest and capability of potential sources. This is not a request for proposal or quote, it does not constitute a solicitation and shall not be construed as a commitment by the Government. Responses in any form are not offers and the Government is under no obligation to award a contract as a result of this announcement.

Submission of any information in response to this market survey is purely voluntary. The Government assumes no financial responsibility for any costs incurred in response to this request for information. Telephone inquiries will NOT be accepted or acknowledged, no feedback on submissions will be provided and there will be no further solicitation information provided at this time.