EOLWD/DUA Contact Center Adjunct Services
| Location: |
Massachusetts |
| Posted: |
Feb 28, 2025 |
| Due: |
Mar 14, 2025 |
| Agency: |
Commonwealth of Massachusetts |
| Type of Government: |
State & Local |
| Category: |
- R - Professional, Administrative and Management Support Services
- U - Education and Training Services
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| Solicitation No: |
BD-25-1043-DAO01-32500-113281 |
| Publication URL: |
To access bid details, please log in. |
Bid Solicitation: BD-25-1043-DAO01-32500-113281
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Responses Due in 13 Days, 19 Hours, 6 Minutes
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Header Information
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Bid Number:
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BD-25-1043-DAO01-32500-113281
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Description:
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EOLWD/DUA Contact Center Adjunct Services
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Bid Opening Date:
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03/14/2025 04:00:00 PM
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Purchaser:
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Carol McQuilken
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Organization:
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Executive Office of Labor and Workforce Development
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Department:
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DAO01 - Department of Administrative Offices
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Location:
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32500 - Procurement and Contracts Office
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Fiscal Year:
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25
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Type Code:
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NS - Non-Statewide Solicitation
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Allow Electronic Quote:
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Yes
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Alternate Id:
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Required Date:
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Available Date
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02/28/2025 04:00:00 PM
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Info Contact:
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Bulletin Desc:
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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Ship-to Address:
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Bill-to Address:
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Print Format:
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File Attachments:
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RFR For DUA Contact Center Operations_FINAL_2.28.25.pdf
Required Forms~3.pdf
Creating a Quote in Commbuys_How to Respond to Bid Solictiations~3.pdf
FORM 1 - RFR Response Form.docx
SOW - Template.docx
form_commonwealth-terms-and-conditions~7.pdf
form_commonwealth-terms-and-conditions-for-information-technology~2.pdf
form_standard-contract~4.pdf
FY24 Fillable MA W9_v1~5.pdf
EFT Form
form_CASL-for-corporations~6.pdf
form_prompt-pay-discount~4.pdf
SDP_Plan_Form~2.xlsx
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Form Attachments:
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Required Quote Attachments
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SBPP (Small Business Purchasing Program) Eligible?:
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NO
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See SBPP requirements and exceptions at www.mass.gov/sbpp :
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Item # 1:
(
83-12
-
17
)
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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U N S P S C Code:
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83-12-17
Mass communication services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 2:
(
83-11
-
00
)
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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U N S P S C Code:
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83-11-00
Telecommunications media services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 3:
(
83-11-15-07-0000
)
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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U N S P S C Code:
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83-11-15
Local and long distance telephone communications
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83-11-15-07
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Call centre bureau services
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83-11-15-07-0000
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Call centre bureau services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 4:
(
81-16
-
17
)
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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U N S P S C Code:
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81-16-17
Telecommunication services
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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Item # 5:
(
43-22
-
15
)
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EOLWD/DUA is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct DUA services alongside our current DUA Contact Center operations.
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U N S P S C Code:
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43-22-15
Call management systems or accessories
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Qty
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Unit Cost
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UOM
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Total Discount Amt.
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Total Cost
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1.0
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EA - Each
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Manufacturer:
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Brand:
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Model:
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Make:
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Packaging:
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See also
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Commonwealth of Massachusetts
Bid Due: 6/18/2026
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.
