Unified Communications, VoIP Phone System, and Call Center Modernization – RFP
| Location: | Connecticut |
|---|---|
| Posted: | Jul 1, 2025 |
| Due: | Jul 31, 2025 |
| Agency: | State Government of Connecticut |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 31004 |
| Publication URL: | To access bid details, please log in. |
Charter Oak Health Center is seeking proposals from qualified vendors to design, implement, and support a modern, HIPAA-compliant Unified Communications platform. The scope includes full replacement of the existing Avaya PBX system with a scalable VoIP phone system, integrated call center functionality for 6 agents, and support for 317 IP phones across multiple sites. The project aims to enhance patient access, improve internal communication, and modernize call handling workflows in a Federally Qualified Health Center environment.
Jose Morales 21 Grand Street Hartford CT, 06106 United States Telephone: 860-550-7500 extension 6499 Email: jose.morales@thecharteroak.org
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