Transportation Services - Elderly and Disabled

Location:	North Carolina
Posted:	Apr 27, 2026
Due:	May 22, 2026
Agency:	City of Winston-Salem
Type of Government:	State & Local
Category:	V - Transportation, Travel and Relocation Services
Solicitation No:	RFP26213
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSALS

TRANSPORTATION SERVICES: ELDERLY & DISABLED

RESPONSES WILL BE RECEIVED

UNTIL

12:00 PM May 22, 2026

ADVERTISEMENT FOR PROPOSALS

Proposals endorsed Transportation Services: Elderly & Disabled to be furnished to

Forsyth County will be received by the City/County Purchasing Department in Suite 324,

City Hall Building, 101 North Main Street, Winston-Salem, N.C. To obtain the complete

proposal document or receive instructions for submitting proposals contact Jessica Ferris-

Irick via email jessicafi@cityofws.org from 8:00 A.M. to 5:00 P.M. Monday through Friday.

The County reserves the right to reject any and/or all proposals, to waive informalities in

the responses, and to choose the response that is in the best interests of the County.

Jessica Ferris-Irick

City / County Purchasing

NOTICE TO PROPOSERS

It is the policy of the County of Forsyth that an employee, officer, or agent of the County

may not participate in any manner in the bidding, awarding, or administering of contracts

or agreements in which they, or a member of their immediate family, their business

partner, or any organization in which they serve as an officer, director, trustee, or

employee, have a financial interest.

The successful Proposer must comply with all provisions of the Americans with

Disabilities Act (ADA) and all rules and regulations promulgated thereunder. By

submitting a proposal, the successful Proposer agrees to indemnify the County from and

against all claims, suits, damages, costs, losses, and expenses in any manner arising out

of, or connected with, the failure of the Company, its subcontractors, agents, successors,

assigns, officers, or employees to comply with the provisions of the ADA or the rules and

regulations promulgated thereunder.

No special inducements will be considered that are not a part of the original proposal

document.

Public Records

Any material submitted in response to this RFP will become a “public record” once the

Proposer’s document(s) is opened and the Proposer is determined to be a participant in

the solicitation process and shall be subject to public disclosure consistent with Chapter

132, North Carolina Statutes. Proposers must claim any applicable exemptions to

disclosure provided by law in their response to this RFP. The County reserves the right

to make all final determination(s) of the applicability of North Carolina General Statutes §

132-1.2, Confidential Information.

Familiarity with Laws and Ordinances

The submission of a proposal on the equipment and services requested herein shall be

considered as a representation that the Proposer is familiar with all federal, state, and

local laws, ordinances, rules and regulations which affect those engaged or employed in

the provision of such services, or equipment used in the provision of such services, or

which in any way affects the conduct of the provision of such services; and no plea of

misunderstanding will be considered on account of ignorance thereof. If the Proposer

discovers any provisions in the RFP documents that are contrary to or inconsistent with

any law, ordinance, or regulation, it shall be reported to the County in writing without

delay.

E-Verify Compliance

Per N.C.G.S. 143-133.3“E-VERIFY. Supplier shall comply with the requirements of Article

2 of Chapter 64 of the North Carolina General Statutes. Further, if the Supplier utilizes a

subcontractor, the Supplier shall require the subcontractor to comply with the

requirements of Article 2 of Chapter 64 of the North Carolina General Statutes.”

Iran Divestment Act

Supplier hereby certifies that it is not on the North Carolina State Treasurer’s list of

persons engaging in business activities in Iran, prepared pursuant to NCGS 147-86.58,

nor will Supplier utilize on this agreement any subcontractor on such list.

RFP26213

Transportation Services: Elderly & Disabled

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Divestment from Companies that Boycott Israel

Contractor hereby certifies that it is not on the North Carolina State Treasurer’s list of

companies engaged in a boycott of Israel in violation of NCGS 147-86.80 et. seq. and

that it will not utilize on this agreement any subcontractor on said list.”

County Rights and Options

The County, at its sole discretion, reserves the following rights:

• To supplement, amend, substitute or otherwise modify this RFP at any time

• To cancel this RFP with or without the substitution of another RFP

• To take any action affecting this RFP, this RFP process, or the Services subject to

this RFP that would be in the best interests of the County

• To issue additional requests for information or clarification from Offerors or to allow

corrections of errors or omissions

• To require one or more Service Providers to supplement, clarify or provide

additional information in order for the County to evaluate the Responses submitted

• To negotiate an agreement with a Service Provider based on the information

provided in response to this RFP

• To reject any and/or all bids, at any time

RFP26213

Transportation Services: Elderly & Disabled

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Request for Proposals

Transportation Services: Elderly & Disabled

I. Introduction

Forsyth County is seeking proposals from qualified nonprofit agencies to provide

transportation services to the elderly and disabled citizens of Forsyth County. The term

of the agreement is one year and is subject to award by the Forsyth County Board of

Commissioners.

II. Background

Forsyth County, in partnership with the North Carolina Department of Transportation

(NCDOT) Rural Operating Assistance Program’s (ROAP) Elderly and Disabled

Transportation Assistance Program (EDTAP) funding, seeks to provide transportation

services that supplement the community’s existing transportation infrastructure. The

goal of this program is to effectively, efficiently, and economically transport eligible

residents (defined as at least 60 years of age or individuals with a disability as

recognized by the Americans with Disabilities Act), without other means of

transportation, throughout the County on eligible trips as defined by NCDOT as personal

care, non-emergency medical appointments, medication pickup, essential shopping, bill

paying, public hearings, committee meetings, employment related activities, and human

service agency appointments.

III. Timeline

• Request for Proposals Starts

• Question Period Ends

• Proposals Due

• Potential Contract Award

• Contract Term

5/1/2026

5/8/2026 at 5 pm; send questions to

jessicafi@cityofws.org

5/22/2026 at 12pm; bids@cityofws.org

6/25/2026

7/1/2026 – 6/30/2027

Please note that the contract award and Term are subject to approval by the Forsyth

County Board of Commissioners.

IV. Program Specifications

Each agency must be able to provide a transportation program that includes:

• A simple and accessible, yet thorough, rider intake process developed with

County staff that meets NCDOT and County reporting requirements

 At a minimum, this intake process must produce reporting on each

rider’s age, disability status, purpose of trip, length of trip, and

destination

• Management by the recipient of services for one or more of the areas listed

above available to eligible members of the public

• A standard and economical trip charge for each ride

RFP26213

Transportation Services: Elderly & Disabled

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V. Reporting Requirement and Program Oversight

• The program will be overseen by the Forsyth County Community and Economic

Development Department (FCCED)

• The agency will manage their funding allocation and day-to-day operations

• Agencies should report required information to FCCED monthly. Reports are

due by the 15th of the following month to be eligible for payment.

• Required reporting information includes the rider’s name, origin, destination, and

length of each trip in miles and qualification criteria for program funds as stated

above

• The agency and FCCED staff may create additional, mutually agreed upon

reporting requirements based on proposed details to inform FCCED goals and

assess program impact

VI. Qualification

To be considered qualified, each agency is required to submit documentation, not to

exceed twenty pages, that demonstrates how their agency meets the minimum

qualifications of this RFP. The minimum qualifications are:

• Agency must be a 501(c)(3) non-profit organization

• Agency must have at least three years of experience providing services to

individuals from a variety of backgrounds

• Ability to provide consistent and reliable transportation services for elderly and

disabled riders who may have non-traditional schedules

• Experience with reporting and compliance with NCDOT ROAP funds or other

similar grants

• Access to ADA accessible vehicles or agreements with other providers who are

able to provide this service

• An excellent record of safety (low amounts of traffic accidents and violations)

• Each agency should have a robust and responsive system in place for

addressing rider-related complaints

• Minimum of three contracts within the past three years of $20,000 or more

• Minimum three years of operation under the same name providing similar or

relevant services

VII. Basis of Award

All bids that are submitted in accordance with this RFP and which meet the requirements

of this RFP will be considered to be responsive bids. Notwithstanding anything to the

contrary herein, any and all bids may be rejected, and the County may negotiate with

any or all bidders. The County will ordinarily award the contract to the lowest responsive,

responsible bidder, but reserves the right to consider other factors.

RFP26213

Transportation Services: Elderly & Disabled

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Number:	RFP26213
Bid Title:	Transportation Services - Elderly and Disabled
Category:	Informal Bids
Status:	Open

Transportation Services - Elderly and Disabled

Attachment Preview

See also