Enterprise Case Management System - Implementation Services
| Location: | Texas |
|---|---|
| Posted: | Jan 23, 2026 |
| Due: | Feb 19, 2026 |
| Agency: | City of Austin |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | RFP 5000 PAX3176 |
| Publication URL: | To access bid details, please log in. |
Solicitation Details
| Type: |
Request For Proposals (RFP) |
| Status: | Open |
| Solicitation Number: | RFP 5000 PAX3176 |
| Description: | Enterprise Case Management System - Implementation Services |
| Summary: | The City of Austin (the City) seeks a qualified and experienced Contractor to provide implementation services of the Clariti Enterprise Permitting Platform to replace the City’s existing application for licensing, permitting, inspections, and enforcement. The selected Contractor must be approved or certified by the Clariti software manufacturer to ensure compliance with platform standards and successful implementation. |
Contact Information
| Authorized Contact Names: | |
|
Solicitation Specific
Questions: |
City of Austin Central Procurement |
|
Small Minority Business
Resources Questions: |
Johnathan Williams (512) 9741295 smbrcompliancedocuments@austintexas.gov |
Dates & Times
| Important Solicitation Dates: | |
|
Solicitation Published: |
01/12/2026 07:20 AM |
|
Response Due: |
Prior to 02/19/2026, 02:00 PM |
|
Response Opening: |
02/19/2026, 03:00 PM |
Special Notes
| Special Notes: |
Insurance is Required. Required |
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| File Description | Type | Date | |
| Addendum 1 | 01/23/2026 | Download | |
| Appendix A – Business Capability Model | 01/12/2026 | Download | |
| Appendix B – User Stories: Customer Support | 01/12/2026 | Download | |
| Appendix C – Functional Requirements Matrix Response | xlsx | 01/12/2026 | Download |
| Appendix D – Technical Requirements Matrix Response | xlsx | 01/12/2026 | Download |
| Appendix E – Security Requirements Matrix Response | xlsx | 01/12/2026 | Download |
| Meeting Sign-In Sheet | 01/16/2026 | Download | |
| Offer and Certifications | docx | 01/12/2026 | Download |
| Solicitation Package | 01/23/2026 | Download | |
| Price Proposal Sheet | xlsx | 01/12/2026 | Download |
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