West Haven Board of Education Security Guard Services

Location:	Connecticut
Posted:	Jun 22, 2026
Due:	Jul 23, 2026
Agency:	City of West Haven
Type of Government:	State & Local
Category:	S - Utilities and Training Services U - Education and Training Services
Solicitation No:	2026-35
Publication URL:	To access bid details, please log in.

Bid Number:	2026-35
Bid Title:	West Haven Board of Education Security Guard Services
Category:	City Bids & Solicitations
Status:	Open

Description:

Please see the attached files below for all RFP information.

Publication Date/Time:

6/22/2026 3:02 PM

Closing Date/Time:

7/23/2026 1:00 PM

Bid Opening Information:

See RFP document information

Pre-bid Meeting:

7/9/2026 1:30 PM, 1 Circle St.

Contact Person:

All questions regarding this request for proposal should be directed by email to Kathy Chambers, Senior Buyer Procurement Analyst, City of West Haven, at kchambers@westhaven-ct.gov. The request for information deadline is noon Thursday, July 16, 2026.

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City of West Haven

Request for Proposal # 2026-35

West Haven Board of Education

Security Guard Services

PROJECT SUMMARY

The West Haven Board of Education, through the City of West Haven Purchasing Department, is

seeking a qualified, licensed security company to provide security services in the form of guards

for (6) elementary schools, (1) intermediate school, (1) middle school, (1) high school, and after-

school special events.

SUBMISSION INSTRUCTIONS

Pre-Bid Meeting Required No

Pre-Bid Meeting Location

Pre-Bid Meeting Date & Time

Mandatory Walkthrough of Site Yes

Site Location Listed Below

Site Location Date & Time 7/9/2026 Time: 1:30PM

Information Period Closing Date and Time Day 7/16/2026 Time: 12:00PM

Solicitation Closing Date Day 7/23/2026 Time: 1:00 PM

Bid Opening Location

Bid Location Time

Advertising Location(s)

Procurement Office, 355 Main Street, 3RD

Floor, West Haven, CT 06516

1:00 PM

New Haven Register, City Website, Open

Gov

MANDATORY WALK-THROUGH SCHEDULE AND LOCATIONS

The mandatory walk-through scheduled for Thursday, July 9th, 2026, at 1:30 pm, will

begin at the West Haven High School and continue to each of the six elementary schools, one

intermediate school, and one middle school.

➢ West Haven High School - 1 Mcdonough Plz

➢ Bailey Middle School -106 Morgan Lane

➢ Carrigan Intermediate - 2 Tetlow Street

➢ Haley Elementary - 146 South Street

➢ Mackrille Elementary - 806 Jones Hill Road

➢ Pagels Elementary - 26 Benham Road

➢ Molloy Elementary - 225 Meloy Road

➢ Savin Rock Elementary - 50 Park Street

➢ Forest Elementary - 95 Burwell Road

Respondents are required to submit One (1) original and three (4) copies in a sealed envelope.

Proposals received after this time and date specified above will be rejected. No oral, telephonic,

emailed, or faxed corrections, deletions, or additions to any response shall be accepted. The City

reserves the right to reject any or all responses, and to waive any or all formalities in connection

with this request. Proposals which do not incorporate our requested format, including quoting

items as described, will not be considered. Unless otherwise stated in the solicitation. No

alternate responses will be considered unless alternate responses are specifically requested by the

City of West Haven Board of Education.

A response to this solicitation does not permit the Board of Education to award a contract, to pay

any costs incurred in the preparation of a response to this request, or to procure the city contract

for services, supplies or equipment. The City will not award to any contractor who is not

qualified under applicable Federal, State and local laws and regulations.

Questions regarding this solicitation should be emailed to Kathy Chambers. Telephone or oral

questions will not be accepted. (kchambers@westhaven-ct.gov).

An Affirmative Action/Equal Opportunity Employer, Minority/Women's Business Enterprises are

encouraged to apply.

INQUIRIES FOR CLARIFICATION

The Board of Education will not respond to the Respondent(s) request(s) for oral interpretation

and/or clarification of the Solicitation Specifications for any reason. The city will respond to a

Respondent(s) written request(s) for interpretation and/or clarification of the Solicitation

Specifications. Questions regarding this solicitation should be emailed to Kathy Chambers.

Telephone or oral questions will not be accepted. (kchambers@westhaven-ct.gov). The email

should include in the subject line RFP (i.e. 2026-35 WH BOE Security Guard Services). The

body of the email should contain the question or clarification. Every interpretation made to a

Respondent will be in the form of an Addendum or Question & Answer to the Solicitation

Documents.

ADDENDUMS TO THIS SOLICITAION

Any Addendum(s) to this solicitation document shall become part of the solicitation.

Respondents are required to check the city website for addendum(s). Each respondent shall be

bound by such addenda whether received/viewed by the respondent.

SOLICITATION PROTEST

Any Solicitation protest must be submitted in writing. Respondents may file a written protest of

the Solicitation results with the City's Purchasing Department. Protest must be submitted via

email, kchambers@westhaven-ct.gov.

The West Haven Board of Education will acknowledge receipt of a written protest. If the

Purchasing Department representative has not acknowledged receipt of the protest by the close

of business on the following days, please contact Kathy at the above phone number listed.

SCOPE OF SERVICES

The West Haven Board of Education is seeking proposals from a qualified security services

provider for West Haven Board of Education locations. This document is a Request For Proposal

(RFP) for the services described below and does not obligate the West Haven Board of

Education to accept responses from eligible security companies. The RFP establishes minimum

requirements a bidder must meet in order to be eligible for consideration as well as information

to be included in the company security’s bid response.

The Board of Education seeks proposals to provide staffing and management services for ten

(10) designated locations, plus coverage for special events, all within a total annual budget of

$1,350,000.00.

To be considered responsive, proposers must clearly demonstrate how they will deliver services

at each of the ten locations through a location-specific staffing model. Each staffing model must

identify the staffing approach (e.g., positions, hours/days of coverage, and any scheduling

methodology) and explain how staffing levels will meet the City’s operational expectations at

that location.

Finally, proposers must include coverage for all special events identified by the City during the

contract year, including after-hours coverage and all sporting events. The proposed approach

must ensure that event coverage is fully accounted for in the overall staffing plan and that the

total cost of providing services, including special events, can be accomplished without exceeding

the yearly budget.

• Billing should be ONE INCLUSIVE hourly RATE – to include a dedicated account

manager, ALL TRAINING, and management oversight

• Currently there is ONE RATE – no overtime billing, no weekend billing, no holiday

billing issued by the current provider.

• Include detail request from Assistant Superintendent Raffaela Fronc on invoicing

specifics

• GPS documentation monthly to support invoice submission (audit support)

Training Programs

All applicants must have a valid CT guard card. Pre-Assignment Training shall include a

minimum of 32 hours training provided by the contractor, and shall include at a minimum:

• 8 hrs CPR and first aid/AED

• 8 hrs formal training of “IPC Skills”

• 8 hrs formal training of “conflict de-escalation techniques”

• 4 hrs formal training on metal detector (passthrough and metal detectors) training,

as well as the performance of proper bag search

• 4 hrs formal training in “effective security performance within a school

environment” – focusing on maintaining boundaries, age specific interactions,

mandated reporter enforcement etc.

Computer Management System

• Each guard must be tracked via GPS, with applied geo fence

• Each shift must be able to be supported via GPS tracking system to support

payroll and billing

Value Added Features

• Display a consistent pattern of Community engagement with clients or other

charitable sponsorships. Explain how that may help the student body within the

West Haven school district, as well as the city itself.

• Vendor provides facility walkthroughs at the request of the Superintendent,

generating a full report with recommendations of any facility deficiencies and

suggested upgrades. This is provided at no additional cost to the Board of Ed.

Insurance

The successful bidder shall carry and maintain, with respect to any work or service to be

performed at West Haven Board of Education facilities, insurance written by a responsible

insurance company.

Benefits Program

Describe in detail all benefits offered to employees. Include health care insurance, life insurance,

holiday pay, vacations, and any other benefits offered.

Employee Recognition Programs

Outline any specific incentive and recognition programs made available to employees and

explain how these programs are managed and if charges to the West Haven Board of Education

will be incurred as a result of the security company implementing these programs.

Transition Plan

Submit a projected Transition Plan for implementation if awarded the contract to include tasks

and time frames. Include a list of all individuals assigned to your transition team with current

contact information, telephone numbers, and email addresses.

References

Provide at least three (3) client references whose facilities are comparable in size, profile, and

security service hours to the West Haven Board of Education. Include each reference's name,

address, contact person, and contact number.

Submission of Proposals

All written proposals are due on July 23, 2026, by 1:00 pm.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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West Haven Board of Education Security Guard Services

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