311 Contact Center Answering Services

Location:	Florida
Posted:	Jul 8, 2025
Due:	Aug 5, 2025
Agency:	Sarasota County
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services S - Utilities and Training Services
Publication URL:	To access bid details, please log in.

Project ID:

Title: 311 Contact Center Answering Services

Addenda: 0

Release Date: 7/8/2025

Due Date: 8/5/2025

Post Information

Posted At:Tue, Jul 8, 2025 7:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Sarasota County is requesting information regarding a solution that will reduce hold times for community members during peak hours of operation and also direct callers during afterhours .

Background

The County has historically utilized answering services to provide live answering of calls. This request pertains to offerings that combine automated software to address frequent call types, with live response for more specific needs. The County is not interested in responses from companies offering live answering services only .

Timeline

Release Project Date:

July 8, 2025

Question Submission Deadline:

July 22, 2025, 5:00pm

Proposal Submission Deadline:

August 5, 2025, 2:30pm

Daily notification on new contract opportunities

With GovernmentContracts, you can:

Find more opportunities and win more business
Receive daily alerts for all new bid opportunities
Get contract opportunities matched to your business

ONE WEEK FREE TRIAL

* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.