Security Guard Services for CSEA Oahu Branch

SPECIFICATIONS
SCOPE OF WORK
Contractor shall provide security attendant services to Oahu Branch of the Hawaii
State Child Support Enforcement Agency (CSEA).
General Specifications
1. Security services shall be provided for as needed according to the work schedule
defined in the Major Duties and Responsibilities section below or as directed by the
branch manager of CSEA Oahu Office. The CSEA may modify security service hours,
as needed, during the term of this contract.
2. If required, and only upon written request from the CSEA, additional security services
shall be provided after official work hours at the inclusive unit bid price per hour.
Major Duties and Responsibilities
1. Contractor shall provide qualified security personnel at CSEA Oahu Branch at all
times during the hours of operation.
a. Contractor is responsible to cover all breaks taken by their security staff during
the Oahu Branch's operating hours.
2. The duty times of the assigned security personnel shall be:
a. Weekdays: Monday through Friday, except for State of Hawaii Holidays.
b. Time: 8:30 AM through 3:30 PM.
c. Duty personnel will sign in on the "Security Personnel Time Sheet" by 8:30AM and sign
out at 3:30PM. The time sheet includes the date, security personnel's name, start time,
end time, and signature. CSEA designated staff will initial the sign-in sheet at the start
and end of daily shifts.
3. The security personnel shall provide the following general duties and services:
a. Open the reception door at 8:45 AM and access to the office will be denied
beginning 3:00 PM. Individuals who are in the office as of 3:00 PM will be serviced
and allowed exit from the office by the security staff till the reception and hearing
offices have been vacated, at which time the Reception door will be locked;
b. Security Personnel are required to take a standing position at all times near the
reception counter with periodic security walks, no less than one per hour and on an
as needed basis, through the public reception area;
c. Provide security services for the reception and hearing office areas to discourage and
prevent verbal and physical confrontations between the public and/or the agency staff;
d. Maintain order within the Oahu Branch reception and hearing areas, including
maintaining laws, rules and regulations for the protection and security of the
SPECIFICATIONS

agency staff;
e. Escort from the premises any individual who becomes verbally or physically
threatening at the direction of the Branch Administrator or designee;
f. No physical contact of any kind shall be initiated by the security staff;
g. Contact the police department when serious situations arise with individuals who
cannot be controlled or removed from the office without physical intervention;
h. Provide directions and instructions to the persons seeking information as required;
i. Maintain social distancing within the Oahu Branch reception and hearing areas;
j. Sanitize all common areas, equipment, and furniture, as needed
k. Comply with rules, policies and procedures regarding the confidentiality of CSEA
clients;
l. Comply with office and building rules including prohibition against smoking in non-
designated areas;
k. Report to the Oahu Branch Manager or designee of any problem within the
public reception area, such as suspicious persons or unusual incidents; and
l. Secure the Oahu Branch public reception and hearing areas at closing time.
4. It shall be the Contractor's responsibility that all security personnel are:
a. In proper company uniform while on duty;
b. Properly trained before assignment to the CSEA with emphasis given to dealing with
situations most likely to be encountered in the CSEA. Security personnel shall
be trained to interact with CSEA patrons in a persuasive, tactful and diplomatic
manner, rather than in a manner considered autocratic, condescending or
overbearing. All security personnel shall exercise caution as to their conduct and
relationship with CSEA patrons;
c. Able to speak and understand English in verbal and written form, and able to
communicate and read simple instructions, and possess good judgment, and are
tactful;
d. In good health and physically able to perform the assigned duties, which include
standing for prolonged periods of time;
e. Security staff must be trained to recognize verbal and physical confrontations as they
are occurring;
f. Security staff must be trained to handle verbal and physical confrontations in the event
that the client initiates a confrontation within the Agency's office; and
SPECIFICATIONS

g. Aware that while on duty they shall refrain from socializing and having visitors.
Unofficial telephone calls shall be limited to emergency only.
5. Due to the nature of the security services required under this contract, the Contractor
shall, within twenty (20) days after receipt of the Notice Award, provide the CSEA
with a listing of all contract employees who have conviction records and the nature
of the convictions. Such information shall be handled in a confidential manner. The
CSEA shall notify the Contractor in writing should any of the Contractor's employees
listed be determined to be unacceptable to perform work under this contract.
6. The CSEA shall make the decision on all questions that may arise as to the quality,
manner and acceptability of the services performed.
7. The CSEA may, in writing, require the Contractor to remove any employee the
State deems incompetent, careless, or otherwise objectionable, from working under this
contract.
8. Contractor shall provide assistance and advice to the CSEA in supervising and carrying out
the security program.
SPECIFICATIONS

SPECIAL PROVISIONS
1. SCOPE
The furnishing of Security Attendant Services for CSEA, shall be in accordance with these Special
Provisions, the attached Specifications, and the AG General Conditions, Form AG-008, as
revised.
2. CONTRACT ADMINISTRATOR
For the purpose of this contract, Ms. Sheri Wang. CSEA Assistant Administrator, or designee, is
designated Contract Administrator (CA). The telephone number at which she may be reached is
808-692-7000.
3. STATE'S COMMITMENT
In return for prices submitted, CSEA will purchase all of their requirements for the services
specified herein from the successful low bidder; provided however, when performance level is
unsatisfactory, the Contract Administrator in consultation with the Procurement Officer may grant
an exception to this commitment.
4. TERM OF CONTRACT
The term of contract shall be for the twelve (12) month period commencing from the official date on
the Notice to Proceed.
Unless terminated, the contract may be extended without re-bidding, upon mutual agreement in
writing between the State and the Contractor, prior to the expiration date, for not more than two (2)
additional twelve (12) month periods, or parts thereof. Provided, however, the contract price for the
extended period shall remain the same or lower than the initial contract price, subject to any price
increase allowed by the contract.
The Contractor or the State may terminate any extended contract period at any time upon ninety
(90) days prior written notice.
5. RESPONSIBILITY OF OFFERORS
Offeror is advised that if awarded a contract under this solicitation, Offeror shall, upon award of
the contract, furnish proof of compliance with the requirements of 103D-310(c), HRS:
1. Chapter 237, tax clearance;
2. Chapter 383, unemployment insurance;
3. Chapter 386, workers' compensation;
4. Chapter 392, temporary disability insurance;
5. Chapter 393, prepaid health care; and
6. Chapter 103D-310(c), Certificate of Good Standing (COGS) for entities doing business
in the State.
Refer to SPO General Provisions, Section 26 for instructions on furnishing the documents that
are acceptable to the State as proof of compliance with the above-mentioned requirements.

The State will verify compliance on Hawaii Compliance Express (HCE).
Hawaii Compliance Express. The HCE is an electronic system that allows
vendors/contractors/service providers doing business with the State to quickly and easily
demonstrate compliance with applicable laws. It is an online system that replaces the
necessity of obtaining paper compliance certificates from the Department of Taxation,
Federal Internal Revenue Service; Department of Labor and Industrial Relations, and
Department of Commerce and Consumer Affairs.
Vendors/contractors/service providers should register with (HCE) prior to submitting an offer
at https://vendors.ehawaii.gov. The annual registration fee is $12.00 and the 'Certificate of
Vendor Compliance' is accepted for the execution of contract and final payment.
Timely Registration on HCE. Vendors/contractors/service providers are advised to
register on HCE soon as possible. If a vendor/contractor/service provider is not compliant
on HCE at the time of award, an Offeror will not receive the award.
6. ELECTRONIC PROCUREMENT
The State has established the Hawaii State eProcurement System (HIePRO) to solicit for goods
and services electronically. Bidders interested in responding to this electronic solicitation must be
registered on the HIePRO.
As part of this procurement process, bidders are informed that awards made for this solicitation,
if any, shall be done through the HIePRO and shall therefore be subject to a mandatory .75%
(.0075) transaction fee, which shall not exceed $5,000. The transaction fee shall be based on the
actual cost of the contract and is payable to the contractor managing the HIePRO.
7. OFFEROR QUALIFICATIONS
In addition to meeting the legal and other requirements to this IFB, the bidder must meet these
bidder qualifications requirements to be considered for award.
a. Bidder must have a valid guard service license registered with the Hawaii State
Department of Commerce and Consumer Affairs at the time of bid submittal. The
guard services license number shall be noted on Offer Form, Page OF-2.
b. Offeror must have been in the security guard business for a minimum of two (2)
consecutive years.
c. Offeror shall have a permanent office and representative(s) in the State of Hawaii at
time of bid opening.
8. BACKGROUND CHECK
All security officers assigned to this contract shall have the following clearances:
a. Federal and State criminal clearance check. Documents of background checks shall
be current and dated within thirty (30) days of submission to the CSEA. This
information shall be submitted to the CA within fourteen (14) days from receipt of the
Notice of Award.
b. Traffic abstract (no Driving Under the Influence of Alcohol or Drugs or careless driving

conviction);
c. No documented emotional or mental disorder;
d. No criminal convictions which might deem the candidate unsuitable for employment.
Contractor, at no extra cost to CSEA, shall provide necessary evidence of compliance in this area.
Upon review of a security officer's background check, the CSEA reserves the right to request
additional background information.
9. CERTIFICATION OF INDEPENDENT COST DETERMINATION
By submission of an offer in response to this solicitation, offeror certifies as follows:
a. The costs in this offer have been arrived at independently, without consultation,
communication, or agreement with any other offeror, as to any matter relating to such
costs for the purpose of restricting competition.
b. Unless otherwise required by law, the cost which have been quoted in this offer have
not been knowingly disclosed by the offeror prior to award, directly or indirectly, to any
other bidder or competitor prior to the award of the contract.
c. No other attempt has been made or will be made by the offeror to indicate any other
person or firm to submit or not to submit for the purpose of restricting competition.
10. SITE INSPECTION
Prior to submittal of an offer, Offeror may inspect the CSEA Oahu Branch reception and hearing
areas to thoroughly familiarize themselves with existing conditions, rules and regulations, and the
extent and nature of work to be performed. The site inspection is not mandatory; however,
submission of an offer shall be evidence that the Offeror understands the scope of the project
and shall comply with specifications herein, if awarded the contract. No additional compensation,
subsequent to bid opening, shall be allowed by reason of any misunderstanding or error regarding
site conditions or work to be performed.
11. OFFER PREPARATION
a. Offer Form, Page OF-1 (Attachment 1). Offeror is requested to submit its offer using
Offeror's exact legal name as registered with the Department of Commerce and
Consumer Affairs, if applicable; and to indicate exact legal name in the appropriate space
on Offer Form, page OF-1. Failure to do so may delay proper execution of the contract.
An authorized signature from the Offeror's company shall be on the Offer Form. The
signed Offer Form page OF-1 shall indicate Offeror's intent to be bound.
b. Offer Quotation. Unit offer price per man-hour per attendant shall be the all inclusive
hourly cost to the State (including all applicable taxes) for providing the services
specified. Please use Offer Form, OF-2 (Attachment 2), to submit your unit bid price
per man hour per attendant.
c. Tax Liability. Work to be performed under this solicitation is a business activity taxable

under Chapter 237, HRS, and vendors are advised that they are liable for the Hawaii
General Excise tax (GET) either at the current 4.5% rate for work done on Oahu, or at
the 4% rate for work done on other Islands of Hawaii. If, however, an Offeror is a person
exempt by the HRS from paying the GET and therefore not liable for the taxes on this
solicitation, Offeror shall state its tax exempt status and cite the HRS chapter or section
allowing the exemption.
d. References. Offeror shall furnish on the Offer Form (Page OF-2), the names and
addresses of at least three (3) companies or government agencies that bidder has
provided or is currently providing identical or similar items as specified herein. The
State reserves the right to contact the listed references to inquire about the bidder's
performance.
e. Insurance. Offeror shall provide insurance information as requested on the
appropriate Offer Form page(s).
f. Wage certificate. The Offeror shall complete and submit a Wage Certificate by which
the Offeror certifies that services required will be performed pursuant to 103-55, HRS.
12. STATUTORY REQUIREMENTS OF SECTION 103-55, HRS
Offeror is advised that Section 103-55, HRS, provides that the services to be performed in excess
of $25,000 for any governmental agency shall be performed by employees paid at wages not less
than wages paid to public officers and employees for similar work. Offeror is further advised that in
the event of an increase in wage rates to public employees performing similar work during the
contract period, Contractor will be obliged to provide wages no less than those increased wages.
Contractor shall be further obliged to notify its employees performing work under this contract of
the provisions of Section 103-55, HRS, and of the current wage rate for public employees
performing similar work. Contractor may meet this obligation by posting a notice to this effect in the
Contractor's place of business accessible to all employees, or Contractor may include such notice
with each paycheck or pay envelope furnished to the employee.
To assist the bidder in determining whether the work his employees are to perform under this
contract is similar to that performed by public employees, attached are class specifications for
public employee positions that perform security attendant services. Effective July 1, 2023, the
basic hourly wages paid to the State positions are as follows:
Class Hourly Rate
Security Officer I (SR-13) $22.50/hr.
Attachment I - Position Descriptions for Security Officer
Accordingly, Offeror should consider the aforementioned wage rates when preparing its quote.
13. SUBMISSION OF OFFER
Offers shall be received electronically through the HIePRO. Offers received outside of the
HIePRO shall not be considered for award.

14. AWARD OF CONTRACT
a. Method of Award. Award, if made, shall be to the responsive, responsible Offeror
submitting the lowest ESTIMATED TOTAL SUM BID PRICE.
b. Hawaii Compliance Express. Refer to Section 26 of the SPO General Provisions.
Vendors may choose to use the Hawaii Compliance Express (HCE), which allows
businesses to register online through a simple wizard interface at
http://vendors.ehawaii.gov to acquire a "Certificate of Vendor Compliance." The HCE
provides current compliance status as of the issuance date. The "Certificate of Vendor
Compliance" indicating that vendor's status is compliant with the requirements of
103D-310(c), HRS, shall be accepted for both contracting purposes and final
payment. Vendors that elect to use the new HCE services will be required to pay an
annual fee of $12.00 to the Hawaii Information Consortium, LLC (HIC). Vendors
choosing not to participate in the HCE program will be required to provide the paper
certificates as instructed in the referenced SPO General Provisions, Section 26.
15. LIABILITY INSURANCE
The Contractor shall maintain in full force and effect during the life of this contract, liability and
property damage insurance to protect the Contractor and his subcontractors, if any, from claims for
damages for personal injury, accidental death and property damage which may arise from operations
under this contract, whether such operations be by himself or by a subcontractor or anyone directly
or indirectly employed by either of them. If any subcontractor is involved in the performance of the
contract, the insurance policy or policies shall name the subcontractor as additional insured.
As an alternative to the Contractor providing insurance to cover operations performed by a
subcontractor and naming the subcontractor as additional insured, Contractor may require
subcontractor to provide its own insurance which meets the requirements herein. It is understood
that a subcontractor's insurance policy or policies are in addition to the Contractor's own policy or
policies.
The following minimum insurance coverage(s) and limit(s) shall be provided by the Contractor,
including its subcontractor(s) where appropriate.
Coverage Limits
Commercial General Liability $1,000,000 per occurrence for
(occurrence form) bodily injury and property damage
And $2,000,000 in aggregate
Each insurance policy required by this contract, including a subcontractor's policy, shall contain
the following clauses:
i. "This insurance shall not be canceled, limited in scope of coverage or non-
renewed until after 30 days written notice has been given to the State
of Hawaii, Department of Accounting and General Services, State
Procurement Office, P. O. Box 119, Honolulu, Hawaii 96810-0119."

ii. "The State of Hawaii is added as an additional insured as respects to
operations performed for the State of Hawaii."
iii. "It is agreed that any insurance maintained by the State of Hawaii will apply
in excess of, and not contribute with, insurance provided by this policy."
The minimum insurance required shall be in full compliance with the Hawaii Insurance Code
throughout the entire term of the contract, including supplemental agreements.
Upon Contractor's execution of the contract, the Contractor agrees to deposit with the State of
Hawaii certificate(s) of insurance necessary to satisfy the State that the insurance provisions of
this contract have been complied with and to keep such insurance in effect and the certificate(s)
therefore on deposit with the State during the entire term of this contract, including those of its
subcontractor(s), where appropriate. Upon request by the State, Contractor shall be responsible
for furnishing a copy of the policy or policies.
Failure of the Contractor to provide and keep in force such insurance shall be regarded as material
default under this contract, entitling the State to exercise any or all of the remedies provided in
this contract for a default of the Contractor.
The procuring of such required insurance shall not be construed to limit Contractor's liability
hereunder nor to fulfill the indemnification provisions and requirements of this contract.
Notwithstanding said policy or policies of insurance, Contractor shall be obliged for the full and
total amount of any damage, injury, or loss caused by negligence or neglect connected with this
contract.
16. PERMITS, LICENSES, AND TAXES
The Contractor shall procure all permits and licenses, during the original or extended contract
term, pay all charges, fees, and taxes, and give all notices necessary and incidental to the due
and lawful prosecution of the work.
Failure to procure and maintain valid permits and licenses required by law and these
specifications may be cause for the State to terminate the contract.
17. EXECUTION OF CONTRACT
No performance or payment bond shall be required for this contract.
The State shall forward to the successful Offeror a formal contract to be signed by the Contractor
and returned within ten (10) days in accordance with Section 29 of the SPO General Provisions.
18. NOTICE TO PROCEED
No work is to be undertaken by the Contractor prior to the commencement date specified on the
Notice to Proceed issued by the State upon execution of the contract by both parties. The State of
Hawaii is not liable for any work, contract, costs, expenses, loss of profits, or any damages
whatsoever incurred by the Contractor prior to the official commencement date.

19. REQUEST FOR SERVICES
The State will contact the Contractor(s) to furnish contracted services on an "as-needed" basis
during the contract period, and will use either the pCard or purchase order when placing its
order(s). The Contractor shall furnish contracted services for orders received during the
contract period in accordance with the specifications, terms and conditions specified herein.
20. INVOICING
Contractor shall submit original and two (2) copies, for actual security attendant man-hours
provided under this contract by the Contractor. Invoices shall reference the contract and
purchase order numbers and shall be sent to:
Child Support Enforcement Agency
601 Kamokila Blvd. Suite 207
Kapolei, Hawaii 96707
Attn: Sheri Wang
Contractor shall submit along with the invoice, a listing of dates and man-hours of security
services rendered for the previous month. Charges for additional services requested by the
State, if any, shall be invoiced separately with a full description of the work performed. Charges
for the additional services shall be computed at the contractor rate per hour.
Invoice should reference both the contract number and the RFQ Reference number.
A tax clearance certificate, not over two months old, with an original green certified copy stamp,
must accompany the invoice for final payment on the contract. In addition to the tax clearance
certificate, an original "Certification of Compliance for Final Payment" (SPO Form-22) will be
required for final payment. A copy of the form is attached and is also available at
www.spo.hawaii.gov. Select Forms for Vendors/Contractors from the "Quick Links" section of
the home page. Alternately, a "Certificate of Vendor Compliance", issued through the Hawaii
Compliance Express system, shall be acceptable for final payment requirements.
21. SUBCONTRACTORS
The Contractor shall not delegate any duties listed in this solicitation to any subcontractor unless
the Contract Administrator has given written approval. The State reserves the right to approve
all subcontractors and shall require the primary contractor to replace any subcontractors found
to be unacceptable. The primary contractor will be the sole point of contact with regard
to contractual matters, including payment of any and all charges resulting from the contract, and
shall be responsible for all services whether or not the primary contractor performs them.
22. RE-EXECUTION OF WORK
The Contractor shall re-execute any work that fails to conform to the requirements of the
contract and shall immediately remedy any defects due to faulty workmanship by the
Contractor. Should the Contractor fail to comply, the State reserves the right to engage the
services of another company to perform the services and to deduct such costs from monies
due to the Contractor.
23. REMOVAL OF CONTRACTOR'S EMPLOYEES