Video Surveillance System Professional Services

Location:	North Carolina
Posted:	Nov 14, 2025
Due:	Dec 9, 2025
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	58 - Communications, Detection and Coherent Radiation Equipment
Solicitation No:	274-ESIFS-MSVS-2025
Publication URL:	To access bid details, please log in.

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Request for Proposals # 274-ESIFS-MSVS-2025

Title: Video Surveillance System Professional Services

Issue Date: Friday, November 14, 2025

Due Date: Tuesday, December 9, 2025, no later than

12:00PM EST

*LATE PROPOSALS WILL NOT BE ACCEPTED*

Issuing Department: Engineering Services

Direct all inquiries concerning this RFP to:

John Andrews

IT Supervisor

Email: john.andrews@raleighnc.gov

(v.09/15/25)

Table of Contents

1. Introduction .............................................................................................. 3

1.1 Purpose .............................................................................................. 3

1.2 Background ........................................................................................ 3

1.3 RFP Timeline ..................................................................................... 4

1.4 Pre-Proposal Conference...................................................................4

1.5 Proposal Question..............................................................................4

1.6 Proposal Submission Requirements & Contact Information...............5

1.7 MWBE Participation Form ................................................................. 5

1.8 Rights to Submitted Material .............................................................. 6

1.9 Communications ................................................................................ 6

1.10 Lobbying.............................................................................................6

1.11 Conflicts of Interest ............................................................................ 6

1.12 Proposer Expenses ............................................................................ 7

1.13 Proposer Acceptance ......................................................................... 7

2. Proposals..................................................................................................8

2.1 Request for Proposals Required Document Format...........................8

2.2 RFP Documents ............................................................................... 10

3. Proposal Evaluation...............................................................................10

3.1 Proposal Evaluation Criteria (Stage 1) ............................................. 10

3.2 Interview/Demonstration (Stage 2) ................................................... 11

3.3 Final Selection..................................................................................11

3.4 Notice to Proposers Regarding RFP Terms & Conditions................11

3.5 Contract Term…………………………………………………………….11

4. Scope of Services .................................................................................. 12

Appendix I – Proposal Cost Form ................................................................... 15

Appendix II – Proposer Questionnaire ............................................................ 16

Appendix III – Reference Questionnaire (Instructions).................................. 17

Appendix III – Reference Questionnaire Form ............................................... 18

Appendix IV-Sample Contract …………………………………………………… 20

INTRODUCTION

1.1 Purpose

The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which to

contract for the following services:

Milestone Video Surveillance System software maintenance, along with the maintenance, repair,

and replacement of equipment at various City facilities

The City of Raleigh has the right to award contracts to multiple contractors to provide the

services further described in the scope of services. A detailed scope of services is provided in

Section 4 of this document.

All information related to this solicitation, including any addenda, will be posted to the North

Carolina electronic Vendor Portal (eVP) at https://evp.nc.gov/.

All questions related to this solicitation must be submitted in writing (via email) to the following

individual:

Contact Name

John Andrews

Email Address

John.andrews@raleighnc.gov

Questions submitted via telephone will not be answered.

1.2 Background

The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing areas

in the country. A great economy, top educational institutions, and exceptional health care facilities

are some of the characteristics that attract people to the triangle area. The mild climate, diverse

work force and proximity to Research Triangle Park combine to make Raleigh a great place to

live.

Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and economic

sustainability. The City conserves and protects our environmental resources through best practice

and cutting-edge conservation and stewardship, land use, infrastructure and building

technologies. The City welcomes growth and diversity through policies and programs that will

protect and enhance Raleigh’s existing neighborhoods, natural amenities, history, and cultural and

human resources for future generations. The City leads to improve quality of life for

neighborhoods and standard of living for all citizens. The City works with universities, colleges,

citizens, and local partners to promote new technology, create new job opportunities, and

encourage local businesses and entrepreneurs. The City enlists and prepares 21st Century staff

with the skill sets to carry out the duties of the City through transparent civic engagement and by

providing the very best customer service to our citizens.

The City of Raleigh is seeking proposals from qualified vendors to provide Milestone Video

Surveillance System software maintenance, along with the maintenance, repair, and

replacement of equipment at various City facilities. This Request for Proposal (RFP) outlines the

requirements for ongoing maintenance, repair, and, when necessary, the replacement of

components to ensure these systems are operating at optimal levels and are aligned with the

highest standards of functionality, energy efficiency, and security.

1.3 Request for Proposal (RFP) Timeline

Provided below is a list of the anticipated schedule of events related to this solicitation. The City

of Raleigh reserves the right to modify and/or adjust the following schedule to meet the needs of

the service. All times shown are Eastern Time (EST):

RFP Process

RFP Date

Date and Time

Friday, November 14, 2025

Pre-Proposal Meeting/Site-Visit

(if required)

Deadline for Written Questions

City Response to Questions

(anticipated)

Not held

Friday, November 21, 2025, at Noon

Wednesday, December 3, 2025

Proposal Due Date and Time

Tuesday, December 9, 2025, at Noon

Evaluation Meeting (anticipated)

Friday, December 12, 2025

Interviews (if required)

Wednesday, December 17, 2025

Selection Announced (tentative)

Tuesday, January 6, 2026

1.4 Pre-Proposal Conference

If the City of Raleigh elects to conduct a Pre-Proposal Conference or Site Visit, attendance by

prospective proposers is strongly encouraged but is not mandatory. Prospective Proposers are

encouraged to submit written questions in advance. Date, time, and location of pre-proposal

conference is shown above in the RFP Timeline (Section 1.3).

1.5 Proposal Questions

Requests for clarification and questions to this RFP must be received by the City not later than

the date shown above in the RFP Timeline (Section 1.3) for the submittal of written inquires. The

firm’s failure to request clarification and submit questions by the date in the RFP Timeline above

shall be considered to constitute the firm’s acceptance of all City’s terms and conditions and

requirements.

The City shall issue addenda reflecting questions and answers to this RFP, if any, and shall be

posted to North Carolina electronic Vendor Portal (eVP). No information, instruction or advice

provided orally or informally by any City personnel, whether made in response to a question or

otherwise in connection with this RFP, shall be considered authoritative or binding. Proposers

can only rely on written material contained in an Addendum to this RFP.

It is important that all Respondents submitting to this RFP periodically check eVP for any

Addenda. It is the Respondent’s responsibility to ensure that all addenda have been

reviewed and, if required signed and returned.

All questions related to this solicitation must be submitted in writing (via email) to the following

individual -questions submitted via telephones will not be answered.

Contact Name

John Andrews

Email Address

john.andrews@raleighnc.gov

1.6 Proposal Submission Requirements and Contact Information

Proposals must follow the format as defined in Section 2 (PROPOSALS), and be addressed and

submitted as follows:

DELIVERED BY US POSTAL SERVICE

MAIL:

City of Raleigh

ATTN: John Andrews

222 W. Hargett Street

Suite 605

Raleigh, NC 27601

RFQ No. 274-ESIFS-MSVS-2025

DELIVERED BY OTHER DELIVERY

SERVICES:

City of Raleigh

ATTN: John Andrews

222 W. Hargett Street

Suite 605

Raleigh, NC 27601

RFQ No. 274-ESIFS-MSVS-2025

Proposals must be enclosed in an envelope or package and clearly marked with the name of the

submitting company, the RFP number and the RFP Title.

Proposers must submit:

A. one (1) signed original;

B. one (1) electronic version of the signed proposal and;

C. and three (3) copies of the signed proposal.

The electronic version of the Proposal must be submitted as a viewable and printable Adobe

Portable Document File (PDF) on a USB Flash Drive. Both hard copy and electronic versions

must be received by the City on or before the RFP due date and time provided in RFP Timeline

(Section 1.3). Proposals received after the RFP due date and time will not be considered and will

be returned unopened to the return address on the submission envelope or package.

Proposers must respond to the entire Request for Proposals (RFP). Any incomplete

proposal may be eliminated from competition at the discretion of the City of Raleigh. The

City reserves the right to reject any or all proposals for any reason and to waive any

informality it deems in its best interest.

Proposals that arrive after the due date and time will not be accepted or considered for any reason

whatsoever. If the firm elects to mail in its response, the firm must allow sufficient time to ensure

the City’s proper receipt of the package by the time specified in the RFP Timeline (Section 1.3).

Regardless of the delivery method, it is the responsibility of the firm to ensure that their proposal

arrives at the designated location specified in this Section by the due date and time specified in

the RFP Timeline (Section 1.3).

1.7 Business Engagement and Opportunities

The City of Raleigh maintains processes to conduct business with all business enterprises,

including small, emerging, growing, under-capitalized, and under-resourced firms and

organizations.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Solicitation Number:	274-ESIFS-MSVS-2025
Project Title:	Video Surveillance System Professional Services
Description:	Milestone Video Surveillance System software maintenance, along with the maintenance, repair, and replacement of equipment at various City facilities
Opening Date:	12/9/2025 12:00 PM
Posted Date:	11/15/2025
Status:	Open
Department:	CITY OF RALEIGH


Solicitation Number * 274-ESIFS-MSVS-2025	Department CITY OF RALEIGH	Status Reason Open
Opening Date 2025-12-09T12:00:00.0000000	Posted Date * 2025-11-14T19:11:41.0000000Z	Commodity Code Security surveillance and detection
Mandatory Conference/Site Visit — —	Special Instructions John Andrews IT Supervisor Email: john.andrews@raleighnc.gov	Solicitation Type * Select RFP IFB RFI
Owner Nikolai Merza
Description Milestone Video Surveillance System software maintenance, along with the maintenance, repair, and replacement of equipment at various City facilities

Attachments RFP 274-ESIFS-MSVS-2025.pdf (396.83 KB)

Video Surveillance System Professional Services

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See also