Five9 Call Center Software

Location: Maryland
Posted: Oct 7, 2026
Due: Oct 13, 2026
Agency: State Government of Maryland
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: BPM059222
Publication URL: To access bid details, please log in.
ID: BPM059222
Title: Five9 Call Center Software
Status: Open
Due / Close Date: 10/13/2026
Publish Date: 10/7/2026 11:12:34 AM
Main Category: Software
Solicitation Type: Request for Quote
Issuing Agency: Maryland State Department of Education

Solicitation Summary
Title
Five9 Call Center Software
ID
BPM059222
Alternate ID
R00B7600067
Functional Area #
1
Round #
1
Status
Open
Due / Close Date (EST)
Oct 13 2026 5:00PM
Solicitation Type
Request for Quote
Main Category
Software
Issuing Agency
Maryland State Department of Education
Procurement Officer / Buyer
Lisa MCMILLAN
Email
lisa.mcmillan4@maryland.gov
Solicitation Summary

The Maryland State Department of Education (MSDE) Office of Early Childhood (OEC) would like to renew Call Center Services for applications within DEC for one (1) year.

Additional Instructions
Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lisa MCMILLAN
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
RFQ Specification Document (Approved) 10/7/2026 11:11:23 AM 10/7/2026 11:11:19 AM
IT Supplemental Specification Document (Approved) 10/7/2026 10:37:19 AM 10/7/2026 10:37:19 AM
MSDE Supplemental Specification Document (Approved) 10/7/2026 10:36:38 AM 10/7/2026 10:36:38 AM
3 Record(s)
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