06825P0006-Deaf/Hard-of-Hearing Language Access Services RFP

10/20/2025 10:00:00 AM (Your Local Time)

Deaf/Hard-of-Hearing Language Access Services Request for Proposals (RFP)

The New York City Administration for Children’s Services (ACS) seeks a professional language service provider with significant capacity and experience offering effective project management, interpretation sourcing, and technical support. The provider will meet or exceed industry standards for language services and for quality management.

Specifically, ACS is seeking a vendor to provide Deaf/Hard-of-Hearing Language Access Services. The contractor must perform ALL of the following services:  In-Person Sign Language (ASL, CDI, Deaf-Blind Tactile); On-site Sign Language (ASL, CDI, Deaf-Blind Tactile); Video Remote Sign Language (ASL, CDI) Interpreters; In-Video Sign Language Interpretation for Multimedia; Communication Access Realtime Translation (CART) Services; Captioning; provide Sign Language Classes for ACS Staff; and provide Sign Language Certification Exams.

ACS must be compliant with Local Law 73 (2003), Local Law 30 (2017), the Americans with Disabilities Act (ADA) Title II, and Title VI of the Civil Rights Act of 1964, which require ACS and its network of providers to provide interpretation and translation services for all limited-English proficient and deaf/hard-of-hearing families to enable equal access to ACS services, as well as ensure best practice for casework with limited-English proficiency and deaf/hard-of-hearing families.

Anticipated Contract Terms

• July 1, 2026 to June 30, 2029, with options to renew for two (2) additional three (3) year terms.

Anticipated Funding and Payment Structure

• Anticipated total maximum available funding is $3,126,000 for the three-year contract term.
• Estimated number of contracts: One (1).
• Contractor will be reimbursed using a rate structure based on proposed rates.

Minimum Proposer Qualifications

• A proposer who fails to meet the minimum qualification requirements listed on Page 20 of the RFP document may be found non-responsive and the proposal may be rejected.

Minority and Women-Owned Business Enterprises (M/WBE) Goals / Subcontracting Information

• This contract is subject to NYC Local Law 1 subcontracting goals.  The target M/WBE utilization goals for this contract is 15 % unspecified .

Community Hiring

• Pursuant to Section 3502 of the New York City Charter, the Contract to be awarded from this solicitation will be subject to the Community Hiring requirements set forth in the rules promulgated under Title 74 of the Rules of the City of New York (“Community Hiring Rules”). The Contracts awarded under said Contract with a cumulative value in excess of three million dollars ($3,000,000) will require the contractor to make best efforts to employ Income-Based Community Hires as defined under Section 1-02 of the Community Hiring Rules, in order to meet the workforce goal (the “Community Hiring Goal”).

Questions Regarding this RFP

Questions regarding this RFP must be transmitted in writing to the Agency Contact Person listed in PASSPort. Substantive information/responses to questions received will be released in an addendum to the RFP, unless in the opinion of the Agency, the question is of a proprietary nature. ACS cannot guarantee a timely response to written questions regarding this RFP received less than one week prior to the proposal due date.

ACS strongly recommends that proposers complete and submit their proposals at least 24 hours in advance of the proposal due date and time.

Use of PASSPort

To respond to this RFP, organizations must have an account in PASSPort. Proposals will ONLY be accepted through PASSPort. If you do not have a PASSPort account, please visit www.nyc.gov/passport to get started.