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Call Center Services

Location:	Maryland
Posted:	Feb 24, 2026
Due:	Mar 3, 2026
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	Q - Medical Services V - Transportation, Travel and Relocation Services
Solicitation No:	BPM054410
Publication URL:	To access bid details, please log in.

ID:	BPM054410
Title:	Call Center Services
Status:	Open
Due / Close Date:	3/3/2026
Publish Date:	2/24/2026 3:12:00 PM
Main Category:	Temporary customer service personnel
Solicitation Type:	RFP: Double Envelope Proposal
Issuing Agency:	Comptroller of Maryland

Solicitation Summary

Title

Call Center Services

ID

BPM054410

Alternate ID

Lot #

1

Round #

5

Status

Open

Due / Close Date (EST)

Mar 3 2026 4:00PM

Solicitation Type

RFP: Double Envelope Proposal

Main Category

Temporary customer service personnel

Issuing Agency

Comptroller of Maryland

Procurement Officer / Buyer

Lola TIAMIYU

Email

ltiamiyu@marylandtaxes.gov

Solicitation Summary

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

No

Procurement Program Participation Goals

VSBE Participation (%)

MBE Participation (%)

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Procurement Officer / Buyer Lola TIAMIYU
Alternate Link

Attachments

Selected

Title	Type	Att.	Last Modified on UTC-5	Creation Date UTC-5	Validity End Date
External Call Center Services Q & A	Attachments & Appendixes (Approved)	External Call Center Service Questions BPM054410 2.24.2026.pdf	2/24/2026 3:11:31 PM	2/24/2026 3:11:31 PM
Amended RFP External Call Center Services	Amendment (Approved)	Amended RFP Call Center Services RFP BPM054410 2.24.2026.pdf	2/24/2026 3:10:09 PM	2/24/2026 3:10:09 PM
Economic Benefit Appendix 8	Attachments & Appendixes (Approved)	Economic Benefit Appendix 8.pdf		2/24/2026 7:53:01 AM
Pre-proposal Conference Summary	Attachments & Appendixes (Approved)	Pro-proposal Conference Summary 2.11.2026.pdf		2/12/2026 12:06:39 PM
Pre-proposal Conference Attendee	Attachments & Appendixes (Approved)	Pre-proposal Conference for External Call Center Services - Attendance report 2-11-26 (version 1).pdf		2/12/2026 12:05:54 PM
Attchment N	Attachments & Appendixes (Approved)	Attachment-N.-Legal-Action-Summary.pdf		2/11/2026 11:57:18 AM
Attachment L	Attachments & Appendixes (Approved)	Attachment-L.-Reference-Checks.pdf		2/11/2026 11:56:23 AM
Amendment #1	Amendment (Approved)	Amendment #1 docx.pdf		2/11/2026 11:55:37 AM
Maryland Living Wage Affidavit	Attachments & Appendixes (Approved)	Attachment-G.-Maryland-Living-Wage-Requirements-Affidavit-of-Agreement.pdf		2/3/2026 11:33:24 AM
Pre-proposal Conference Form	Attachments & Appendixes (Approved)	Attachment-2.-Pre-Proposal-Conference-Response-Form.pdf		2/3/2026 11:24:13 AM
Attachment Z Certificate of Confidentiality for Contractor Personnel	Attachments & Appendixes (Approved)	Attahmnet Z CERTIFICATE OF CONFIDENTIALITY FOR CONTRACTOR PERSONNEL.pdf		2/3/2026 11:23:18 AM
Sample Contract	Attachments & Appendixes (Approved)	Exhibit-2-Sample-Contract.pdf		2/3/2026 11:21:56 AM
Abbreviations and Definitions	Attachments & Appendixes (Approved)	Appendix 1 - Abbreviations and Definitions.pdf		2/3/2026 11:20:02 AM
External Call Center Services RFP	Technical Documents (Approved)	Call Center Services RFP BPM054410.pdf Attachment B - Financial Proposal BPM054410.xlsx		2/3/2026 11:17:40 AM

14 Record(s)

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