On-Call Business Consultant Services

REQUEST FOR PROPOSALS
ON-CALL BUSINESS CONSULTING
SERVICES
AVIA 26-27
Rev.2/2/2023
RFP#: AVIA 26-27, Issue Date April 20, 2026

Date: April 20, 2026 RFP Number: AVIA 26-27
Subject: Request for Proposals for the following services:
On-Call Business Consulting Services
This letter extends an invitation for the submission of a proposal to supply the Charlotte Douglas
International Airport with the non-federally funded services as indicated above. Proposals for the
above will be received via the e-bidding portal until 2:00 PM Eastern Standard Time on May 19,
2026.
Changes to the terms, conditions, or specifications stated in this Request for Proposals will be
documented in a written addendum, issued by the Charlotte Douglas International Airport. These
addenda will be accessible through the e-bidding portal.
Questions should be directed to Dihya Lasheb-Laribi through the e-bidding portals Q&A Board.
Thank you in advance for your interest in doing business with Charlotte Douglas International
Airport. We look forward to your participation!
Charlotte Douglas International Airport (CLT), a City of Charlotte department does not
discriminate based on disability. Auxiliary aids and services, written materials in alternative
formats, and reasonable modifications in policies and procedures will be provided upon request
to persons with disabilities. To make a request, please email Dihya.Lasheb@cltairport.com
Sincerely,
Dihya Lasheb-Laribi
Procurement Agent
Charlotte Douglas International Airport
Rev.2/2/2023
RFP# AVIA 26-27, Issue Date April 20, 2026

Checklist for submitting a Proposal:
Form 1, Proposal Form
Form 2, Proposal Qualifications and Requirements
Form 3, Nondiscrimination Certification
Form 4, CBI/DBE/ACDBE Program Requirements
Form 5, Confidential Information
Form 6, Pricing Worksheet
Attachment A. Pricing Worksheet / Hourly Rates
The above items must be included in the Proposal. If awarded a contract, evidence of insurance
that meets or exceeds the requirements set forth in Exhibit B (Sample Contract) are required.
Rev.2/2/2023
RFP# AVIA 26-27, Issue Date April 20, 2026

SECTION 1: GENERAL INSTRUCTIONS
A. INTRODUCTION
Pursuant to this Request for Proposals ("RFP"), Charlotte Douglas International Airport ("CLT" or
"Airport"), which is owned and operated by the City of Charlotte, North Carolina ("City"), is seeking
Proposals from qualified and experienced companies (individually or collectively, the "Proposer")
interested in On-Call Business Consulting Services (the "Work"). Details of the requested Work are
attached hereto as Exhibit A. The RFP consists of the following components:
Section 1: General instructions and special conditions that apply to this proposal process and
procurement.
Section 2: The required forms that a Proposer is required to complete and return as its Proposal
(called the "Proposal Response Forms")
Section 3: A contract substantially similar to the final contract the successful Proposer will be
expected to sign, including Exhibit A, the details for the entire scope of work falling under this
RFP (the "Specifications").
Each reference to this RFP includes all components listed above, as well as any addenda provided
by the Airport. Please review each section carefully, including all attachments and exhibits.
Proposers will be held accountable for having full knowledge of the contents of this RFP and for
performing any due diligence that may be necessary to submit a binding Proposal. Failure to
comply with the terms, conditions, and requirements of this RFP may result in disqualification of
the Proposer in the sole discretion of CLT.
The Work will be governed by a contract between the selected Proposer ("Company") and the
City, a sample of which is attached hereto as Exhibit B (the "Contract"). The term of the Contract
shall be for three (3) years with two optional one-year renewals. Proposers are advised to carefully
read and review the form Contract as they prepare their Proposal. CLT reserves the right to revise
the terms of the form Contract at any time during the RFP process and to negotiate different
terms with the Company.
B. SCHEDULE
DATE ACTIVITY (All times are EST)
4/20/2026 Issue RFP
4/30/2026 Submission of written questions
5/19/2026 Proposals are due by 2:00 PM Eastern Time
6/8/2026 Evaluation Meeting
6/15/2026 Proposer interviews (if applicable)
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RFP #AVIA 26-27, Issue Date: April 20, 2026

8/3/2026 Tentative City Council date
TBD Estimated start date of services
CLT reserves the right to modify the deadlines set forth in the above table in its sole discretion.
Any such modifications will be stated in an addendum as described below.
C. INSTRUCTIONS TO PROPOSERS
1. Point of Contact
The point of contact for all submissions and correspondence regarding this RFP is Dihya
Lasheb-Laribi ("RFP Project Manager"), who can be contacted through the Q&A Board
online in the e-bidding portal. If there are technical questions regarding the use of the e-
bidding portal, please contact the RFP Project Manager at Dihya.Lasheb@cltairport.com.
2. Questions and Addenda
The Airport is committed to providing all prospective proposers with accurate and
consistent information to ensure that no Bidder obtains an unfair competitive advantage.
To this end, from the date of this RFP through the proposals due date, no interpretation
or clarification of the meaning of any part of this RFP will be made orally to any prospective
Proposer except for questions answered at the pre-proposal conference.
Requests for interpretation or clarification must be submitted electronically to the RFP
Project Manager via the e-bidding portal Q&A Board. All questions must be submitted no
later than the date and time stated in the RFP Schedule as the deadline for submission of
questions. Any questions received after that time may not be addressed prior to the
proposal due date. When submitting a request for interpretation or clarification, Proposers
are encouraged to utilize the following format:
Item # Page # Section # Section Title Question, Clarification or Modification
Interpretations, clarifications, supplemental instructions, and/or changes to the terms,
conditions, or requirements of this RFP will be documented in a written addendum and
posted to the e-bidding portal.
Only the written interpretations, clarifications, or supplemental instructions set forth in the
posted addenda shall be binding, and Proposers are warned that no other source is
authorized to give information concerning, explaining, or interpreting this RFP. The receipt
of each addendum must be acknowledged using the space provided on Form 1 in Section
2. The Airport may not consider any RFP that fails to acknowledge receipt of each issued
addendum.
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RFP #AVIA 26-27, Issue Date: April 20, 2026

3. RFP Acknowledgement
Proposers shall thoroughly examine and become familiar with this RFP, including forms,
attachments, exhibits, and any addenda that may be issued. The failure or the neglect of a
proposer to receive or examine any RFP document shall in no way relieve it from any
obligation with respect to its proposal or the obligations that flow from making a selected
proposal. No claim based upon a lack of knowledge or understanding of any document
or its contents shall be allowed.
4. Proposal Format
Proposals shall consist of all forms included in this RFP ("Forms") and any additional
information relevant to the Work that the Proposer believes will help CLT in making its
decision. Responses must be typewritten or completed in ink and signed by an authorized
representative of the Company. Any erasures or corrections must be initialed and dated
by the authorized representative that signs the Forms. CLT desires all Proposals to be
identical in format to facilitate the evaluation process. Failure to comply with the format
requirements set forth herein may result in rejection of the Proposal.
5. Submission Requirements
Proposals must be submitted through the e-bidding portal at https://gateway.app.e-
builder.net/app/bidders/landing?accountid=80fe0a4a-0c8f-4fcd-ac93-
cc9db65522cb&projectid=840866c2-1f79-464c-963f-
4d5b94f7215e&bidpackageid=9c3d99b1-17b5-4c3b-af2e-789e5388d16b
The pricing must be submitted in the table included on the website. The forms herein must
be completed and uploaded to the site by the proposal due date and time.
Submit separately, "Confidential and Proprietary Information," Trade Secrets, and/or
personally identifiable information (PII). The confidentiality caption stated above must
appear on each page of Trade Secret or PII materials.
Failure of the Proposer to organize the information required by this RFP as outlined herein
may result in CLT, at its sole discretion, deeming the Proposal non-responsive to the
requirements of this RFP. The Proposer, however, may reduce the repetition of identical
information within several sections of the Proposal by making the appropriate cross-
references to other sections of the Proposal. Appendices for certain technical or financial
information may be used to facilitate Proposal preparation.
6. Selection Criteria and Minimum Requirements
Upon review and evaluation of all qualifying proposals, including any interviews that CLT
may require, the Evaluation Committee will select and recommend for award the Proposer
that, in its sole judgment, is most responsive in meeting the requirements and objectives
of this RFP as set forth below.
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RFP #AVIA 26-27, Issue Date: April 20, 2026

Service Evaluate services provided to meet the requirements set forth
in the Scope.
Experience & CLT will evaluate the Proposer's qualifications and experience
Qualifications and how it relates to their ability to meet the services requested
within the Specifications, including experience providing the
Work during the past five (5) years, specifically for airports or
large-scale commercial property management.
Strategic Approach Evaluate the Proposer's methodology for providing services at
CLT, including developing master leasing plans and conducting
ROI analyses for space modifications. CLT will assess how the
Proposer handles near-term strategies versus long-range
revenue planning.
Staffing Plan Review the Proposer's ability to provide on-call support
through individual Task Orders. The Airport will evaluate the
depth of the team and the qualifications of key personnel.
Compensation Evaluate the proposed fee structure to ensure it aligns with the
Airport's budget and strategic goals.
References Consider the extent and quality of the Proposer's requested
references.
7. Proposal Terms are Firm and Irrevocable
The signed Proposal shall be considered a firm offer on the part of the Proposer. All
Proposal responses (including all statements, claims, declarations, prices and specifications
in the Proposals) shall be considered firm and irrevocable for purposes of contract
negotiations unless specifically waived in writing by CLT.
8. Evaluation Committee and Award of Contract
The Aviation Director, or his designee, will appoint an Evaluation Committee to review all
Proposals. As part of the evaluation process, the Evaluation Committee may engage in
discussions with any Proposer to determine in greater detail the Proposer's qualifications
and to learn about the Proposer's proposed method of performance to facilitate arriving
at an agreement that will be satisfactory to CLT.
CLT may in its discretion require one or more Proposers to make presentations to the
Evaluation Committee or appear before CLT and/or its representatives for an interview.
During such interview, the Proposer may be required to present its Proposal and to
respond in detail to any questions posed. Additional meetings may be held to clarify issues
or to address comments, as CLT deems appropriate. Proposers will be notified in advance
of the time and format of such interviews and/or meetings.
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RFP #AVIA 26-27, Issue Date: April 20, 2026

The Evaluation Committee will consider all relevant materials and information in making
its selection and recommendation to the Aviation Director, the Proposer that it determines
is best able to provide the Work.
CLT will inform the Company that it has been selected, subject to final agreement on all
terms and conditions of the Contract. If CLT and the Company are unable to agree on the
final terms, the Company will be excused from further consideration, and CLT may, at its
option, select another Proposer.
The City shall have no obligations under this RFP until the Contract has been
executed by both parties.
9. Contract Award by City Council
The name of the selected Proposer will be submitted to the City Council or designee for
final approval and award (if applicable). Prior to the recommendation to the City Council
or designee, the successful Proposer must provide to the Airport an executed Contract
which will be substantially similar to the contract in Section 3 Exhibit B of this RFP. Upon
approval of the Contract by City Council or designee, the Airport will execute the
documents and send a copy to the successful Proposer. The City Council or designee
may, in its sole and absolute discretion, accept or reject the recommendation of the
Evaluation Committee, the Contract, and supporting ancillary documents.
10. Accuracy of RFP and Related Documents
CLT assumes no responsibility for conclusions or interpretations derived from the
information presented in this RFP or otherwise distributed or made available during this
selection process. In addition, CLT will not be bound by or be responsible for any
explanation, interpretation, or conclusions of this RFP or any documents other than those
provided by CLT through the issuance of addenda. In no event may a Proposer rely on any
oral statement in relation to this RFP.
Should a Proposer find discrepancies or omissions in this RFP or any other documents
provided by CLT, the Proposer should immediately notify CLT of such discrepancy or
omission in writing, and a written addendum may be issued if CLT determines clarification
is necessary. Each Proposer requesting a clarification or interpretation will be responsible
for delivering such requests to CLT as directed in this RFP.
The information contained in this RFP forms, exhibits and attachments, hereto, and any
addendum that may be issued, has been obtained from sources thought to be reliable,
but the City and its elected officials, officers, employees, agents and contractors, are not
liable for the accuracy of the information or its use by prospective respondents.
11. Proposer's Cost of Proposal Preparation
Proposers are responsible for all costs associated with the proposal process including, but
not limited to, the creation of the proposal and any interviews (if applicable). CLT will not
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RFP #AVIA 26-27, Issue Date: April 20, 2026

accept any promotional items as part of the proposal process, and any such items included
will either be discarded or, if so requested, returned to the Proposer at Proposer's cost.
12. Attempts to Influence the Selection Process
Except for clarifying written questions sent to the RFP Project Manager, all Proposers,
including any and all persons acting on their behalf, are strictly prohibited from contacting
City staff on or regarding any matter relating to this RFP from the time the RFP is issued
until the intent to award is communicated to Proposers with the exception of requests for
additional information made by City Staff in their determination of responsibility and
responsiveness of the Proposer (the qualifications and experience of the Proposer).
CLT reserves the right to disqualify any Proposer who contacts a City staff or
evaluation committee members concerning this RFP other than in accordance with
this RFP.
13. RFP Not an Offer
This RFP does not constitute an offer by CLT. No recommendations or conclusions from
this RFP process shall constitute a right (property or otherwise) under the Constitution of
the United States or under the Constitution, case law, or statutory law of North Carolina.
No binding contract, obligation to negotiate, or any other obligation shall be created on
the part of CLT unless CLT and the Proposer execute a Contract following award of such
agreement.
14. Withdrawal of Proposal; Correction of Errors
Withdrawal of the proposal may occur at any time prior to the submission deadline as set
forth in the RFP Schedule above, by written request, sent by email to the RFP Project
Manager. A request for withdrawal will not be effective until CLT has confirmed, in writing,
the receipt of such request. A request to withdraw a Proposal by telephone or facsimile
shall not be considered a valid request to withdraw a Proposal. Withdrawal of one proposal
will not preclude the submission of another timely proposal but no withdrawal will be
allowed after the submission deadline.
If Proposer desires to amend a submitted Proposal before the Proposal Due Date, Proposer
must follow the withdrawal procedures described in this Section and resubmit the
amended Proposal on or before the Proposal Due Date in a manner consistent with the
Submission Requirements. The Proposer further agrees that in the event of any obvious
errors, CLT reserves the right to waive such errors in its sole discretion.
15. Disqualification of Proposals
Without in any way limiting CLT's right to reject any or all Proposals, Proposers are advised
that any of the following may be considered as sufficient cause for the disqualification of
a Proposer and the rejection of a Proposal: (i) failure to meet the eligibility requirements
set forth in the Specifications or RFP; (ii) submission of more than one proposal by an
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RFP #AVIA 26-27, Issue Date: April 20, 2026

individual, firm, partnership or corporation under the same or different names, including
the names it does business under unless multiple or alternative proposals were specifically
requested under this RFP; (iii) evidence of collusion among proposers; or (iv) improper
communication as described above. Proposals will be considered irregular and may be
rejected for omission, alterations of form, additions not called for, conditions, limitations,
unauthorized alternate proposals, or other irregularities of any kind. All the foregoing
notwithstanding, however, CLT reserves the right to waive any such irregularities.
16. CLT's Rights and Options
CLT reserves the following rights, which may be exercised at CLT's sole discretion:
i. To supplement, amend, substitute, withdraw, or otherwise modify this RFP at any time;
ii. To issue additional requests for information;
iii. To require a Proposer to supplement, clarify, or provide additional information for CLT
to evaluate its Proposal, including, without limitation, requests to provide samples of
items requested under this RFP;
iv. To conduct investigations with respect to the qualifications and experience of each
Proposer;
v. To waive any defect or irregularity in any Proposal received;
vi. To share the Proposals with City and/or CLT employees and contractors other than the
Evaluation Committee as deemed necessary;
vii. To award all, none, or any part of the Work set forth in this RFP to one or more
Proposers as is in the best interest of CLT with or without re-solicitation;
viii. To discuss and negotiate with selected Proposer(s) any terms and conditions in the
Proposals including but not limited to financial terms;
ix. To enter into any agreement deemed by CLT to be in the best interest of CLT;
x. To reject any or all proposals submitted; and
xi. To re-advertise for proposals using this RFP or a different RFP or solicitation.
17. Representation by Broker
The City will not be responsible for any fees, expenses, or commissions for brokers or their
agents. Communications by or between employees of or contractors to the City and any
potential or actual respondent broker or agent are not to be construed as an agreement
to pay, nor will the City pay any such fees, expenses, or commissions. By submitting its
proposal, respondent agrees to hold the City harmless from any claims, demands, actions
or judgments in connection with such broker fees, expenses, or commissions.
18. Ownership and Public Records Law
All proposals and supplementary material provided as part of this process will become the
property of the City. Proposers are advised that all information included in the material
provided is public record except for information that falls under one or more of the
statutory exceptions set forth in Chapter 132 and 66-152 et seq. of the North Carolina
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RFP #AVIA 26-27, Issue Date: April 20, 2026