RFP # R00B7600009 Child Care Call Center and Administration Services

Location:	Maryland
Posted:	Aug 23, 2026
Due:	Oct 2, 2026
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	BPM058514
Publication URL:	To access bid details, please log in.

ID:	BPM058514
Title:	RFP # R00B7600009 Child Care Call Center and Administration Services
Status:	Open
Due / Close Date:	10/2/2026
Publish Date:	8/21/2026 5:19:32 PM
Main Category:	Management and Business Professionals and Administrative Services
Solicitation Type:	RFP: Double Envelope Proposal
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title

BPM058514

Alternate ID

R00B7600009

Functional Area #

Round #

Status

Open

Due / Close Date (EST)

Oct 2 2026 2:00PM

Solicitation Type

RFP: Double Envelope Proposal

Main Category

Management and Business Professionals and Administrative Services

Issuing Agency

Maryland State Department of Education

Procurement Officer / Buyer

Jenna MEINL

jenna.meinl1@maryland.gov

Solicitation Summary

The Maryland State Department of Education (MSDE) seeks a qualified service provider to deliver Child Care Scholarship (CCS) Customer Service and Administration functions, including eligibility determinations, case management, provider payment administration and accounts processing, customer service, and audit and compliance functions for the CCS program. The Contractor shall provide all staffing, operations, and supporting technology — including call center telephony, computers, and a case management solution — necessary to perform these functions.

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST) Sep 14 2026 1:00AM	Pre-Bid Conference Details September 14, 2026 - 1:00 pm Local Time meet.google.com/gtw-fabz-jqm; Join by phone 7792-436-(US) +1 414 PIN: 354 634 794# See Attachment 2 to RSVP by September 11, 2026, COB to Attend – This assists MSDE with tracking attendance as required at the pre-proposal meeting.

Small Business Reserve Designation

Procurement Program Participation Goals

VSBE Participation (%)

5.0

MBE Participation (%)

20.00

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Procurement Officer / Buyer Jenna MEINL
Alternate Link

Attachments

Selected

Title	Type	Att.	Last Modified on UTC-4	Creation Date UTC-4	Validity End Date
R00B7600009 Child Care Call Center and Administration Services	Technical Documents (Approved)	MSDE RFP R00B7600009 CCS Customer Serv RFP final for publication.pdf MSDE R00P7600009 CCS Customer Serv Accessibility Supplemental MSDE.pdf MSDE RFP R00B7600009 CCS Customer Serv - Appendix 8 Economic Benefits.pdf MSDE RFP R00B7600009 CCS Customer Serv-Exhibit-3-DPAF.pdf MSDE RFP76000009 CCS Customer Serv- Exhibit 5 Customer Service expectations.pdf MSDE RFPR00B7600009 CCS Customer Serv- Appendix 6 Living Wage.pdf MSDE RFP R00B7600009 CCS Customer Serv - Exhibit-2-Sample-Contract final.pdf MSDE RFP R00B7600009 CCS Customer Serv -Attachment-Y.-Data-Use-Agreement.pdf MSDE RFP R00B7600009 CCS Customer Serv- IT Supplemental final.pdf MSDE RFP R00B7600009 CCS Customer Serv Appendix 4 - MBE Participation Goal.pdf MSDE RFP R00B7600009 CCS Customer Serv-Appendix 1 Abbreviations and Definitions.pdf MSDE RFP R00B7600009 CCS Customer Serv - Appendix 5 VSBE Participation Goal.pdf MSDE RFP R00B7600009 CCS Customer Serv- Professional Services Supplemental.pdf MSDE RFP R00B7600009 CCS Customer Serv- Exhibit-1 Socioeconomic.pdf MSDE RFP R00B7600009 CCS Customer Serv-Attachment B - Financial_Proposal.xlsx MSDE RFP R00B7600009 CCS Customer Serv - Appendix 2 Price Form Instructions.pdf MSDE RFP R00B7600009 CCS Customer Serv-Attachment P Prime Contractor List of Subs.xlsx		8/21/2026 5:07:47 PM		1

1 Record(s)

RFP # R00B7600009 Child Care Call Center and Administration Services

See also