Cisco Flex Renewal

The City of Pembroke Pines is seeking bids from qualified firms, hereinafter referred to as the Contractor, to renew the Cisco Collaboration Flex Plan Enterprise Agreement for a three-year term , in accordance with the terms, conditions, and specifications contained in this solicitation.

The Cisco Collaboration Flex Plan is a subscription-based licensing model that provides the City with enterprise collaboration, unified communications, contact center, and technical support services under a single agreement.

The Cisco Collaboration Flex Plan provides software licensing, cloud service entitlements, and Cisco technical support necessary to maintain the City's enterprise communications environment. Services included in this renewal include Cisco Webex, Cisco Contact Center, Cisco Unified Communications Manager (Call Manager), Webex Calling, Webex Events, Webex Webinars, and Cisco Control Hub administration.

Cisco Webex – A cloud-based collaboration platform that provides secure video conferencing, team messaging, file sharing, cloud meetings, and webinar capabilities, enabling employees to collaborate effectively from any location.

Cisco Contact Center – The City's cloud-based customer service platform used to manage incoming calls, call routing, and customer interactions for departments such as Utilities and other public-facing services.

Cisco Unified Communications Manager (Call Manager) – The City's enterprise IP-based communications system that supports voice services, conferencing, video communications, mobility, and integration with the City's telephone infrastructure.

Webex Calling – Cisco's cloud-based enterprise phone system that provides secure voice communications, device registration, common area phone support, receptionist functionality, and integration with the City's existing Unified Communications environment.

Cisco Control Hub – The centralized administrative portal used to manage users, devices, security policies, licensing, analytics, and overall administration of the City's Cisco collaboration services.

Pembroke Pines, Florida, ranked as the eleventh largest city among the state's four hundred plus municipalities and the second largest in Broward County, maintains a welcoming small-town ambiance that resonates with its residents. Located conveniently in southwest Broward County, the city provides seamless access to major highways, employment centers, entertainment venues, parks, golf courses, and a diverse array of dining and shopping options.

With a population of approximately 170,000 residents spread across 32.68 square miles, Pembroke Pines is renowned as one of the best cities to live in America. The city boasts 28 superior parks, lush landscaping, and a distinctive South Florida charm that contributes to its natural beauty. Notably recognized as 2024's Best Place to Raise a Family in Florida, and 2024's Best City of Hispanic Entrepreneurs by WalletHub, Pembroke Pines also earned a place as the on Money Magazine's esteemed Best Places to Live list in 2014, as the sole Florida representative, ranking in at #32 in the nation.

Incorporated in 1960, Pembroke Pines is celebrated as a safe and desirable community, having received accolades such as the All-America City designation. The city's commitment to arts and culture, exceptional schools, diverse population, numerous parks, and forward-thinking approach in an ever-evolving world make it a standout destination.

Pembroke Pines is also the home to the largest municipal-run charter school system in the nation, serving over 6,000 students across five separate campuses. The City’s award-winning charter school system is located in the Broward County School District, which is the sixth largest school district in the nation.