Managed Services and Support for Fusion ERP System
| Location: | California |
|---|---|
| Posted: | May 29, 2025 |
| Due: | Jul 8, 2025 |
| Agency: | City of Los Angeles |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 221954 |
| Publication URL: | To access bid details, please log in. |
Managed Services and Support for Fusion ERP System
| Status |
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Stage
Open
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Posted
5/28/2025
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Bid Due
7/8/2025, 03:00 PM PDT
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Partner
No |
| Contact |
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Organization
City of Los Angeles
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Department
Harbor Department, Port of Los Angeles
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Name
Felicia Ansley
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Email
Email
fansley@portla.org
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Phone
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Technical Assistance Deadline
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- Summary
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Opportunity ID
Organization
221954
City of Los Angeles
Category
Bid Method
Type
Personal Services
Whole Item
RFP - Request For Proposal
Description
The Information Technology Division (ITD) is soliciting proposals to provide managed services support for the Harbor Department (LAHD) Oracle Fusion Enterprise Resource Planning (ERP) system. The selected proposer will manage operational support services for the ERP system that consists of the Oracle suite with third-party software integrations, providing strategic insights to enhance system functionality, and improve overall business efficiency.
On October 1, 2024, LAHD fully transitioned from an on-premises version of our ERP system and implemented Oracle Fusion Cloud. We are not seeking to implement a replacement for our current ERP. We are seeking assistance with troubleshooting and resolving existing problems our organization has encountered after go-live, improving the functionality of the recently implemented system, and providing additional (and/or improved) training materials and knowledge transfer to LAHD’s users.
The consultant selected from this RFP will be integral in ensuring optimal system performance, resolving issues promptly, and enhancing functionality to meet the department’s evolving business needs. The consultant will be expected to provide proactive support, improve user satisfaction, and drive continuous system improvements.
Proposers responding to this opportunity must have a minimum of five (5) years of experience with providing managed services with technical expertise in the Oracle Cloud, and a minimum of five (5) years of experience in integration support with external systems. Proposers should employ experienced staff with expert-level skills in designing, implementing, and maintaining Oracle Cloud system configurations, reports, and integrations.
**DO NOT SUBMIT QUESTIONS ABOUT THIS RFP, COMPLIANCE DOCUMENTS, OR YOUR PROPOSAL THROUGH THE RAMP SYSTEM. FOLLOW THE SUBMISSION INSTRUCTIONS IN THE RFP DOCUMENT.**
On October 1, 2024, LAHD fully transitioned from an on-premises version of our ERP system and implemented Oracle Fusion Cloud. We are not seeking to implement a replacement for our current ERP. We are seeking assistance with troubleshooting and resolving existing problems our organization has encountered after go-live, improving the functionality of the recently implemented system, and providing additional (and/or improved) training materials and knowledge transfer to LAHD’s users.
The consultant selected from this RFP will be integral in ensuring optimal system performance, resolving issues promptly, and enhancing functionality to meet the department’s evolving business needs. The consultant will be expected to provide proactive support, improve user satisfaction, and drive continuous system improvements.
Proposers responding to this opportunity must have a minimum of five (5) years of experience with providing managed services with technical expertise in the Oracle Cloud, and a minimum of five (5) years of experience in integration support with external systems. Proposers should employ experienced staff with expert-level skills in designing, implementing, and maintaining Oracle Cloud system configurations, reports, and integrations.
**DO NOT SUBMIT QUESTIONS ABOUT THIS RFP, COMPLIANCE DOCUMENTS, OR YOUR PROPOSAL THROUGH THE RAMP SYSTEM. FOLLOW THE SUBMISSION INSTRUCTIONS IN THE RFP DOCUMENT.**
Proposal Submission Method
Links
Compliance Document List
Please login to find compliance document list
| Prime NAICS | Industry |
| 541511: Custom Computer Programming Services | Professional, Scientific, and Technical Services |
| 541512: Computer Systems Design Services | Professional, Scientific, and Technical Services |
| 541519: Other Computer Related Services | Professional, Scientific, and Technical Services |
| 541611: Administrative Management and General Management Consulting Services | Professional, Scientific, and Technical Services |
| 611420: Computer Training | Educational Services |
| 541618: Other Management Consulting Services | Professional, Scientific, and Technical Services |
| 541990: All Other Professional, Scientific, and Technical Services | Professional, Scientific, and Technical Services |
| 541690: Other Scientific and Technical Consulting Services | Professional, Scientific, and Technical Services |
| Sub NAICS | Industry |
Meetings
Documents
| Name | Uploaded | Size |
| Appendix 1 – Staff Skills Assessment | 5/28/2025, 06:32 PM PDT | 46.1 kB |
| Appendix 2 - Company Background | 5/28/2025, 06:33 PM PDT | 30.5 kB |
| Managed Services and Support for Fusion ERP System RFP | 5/28/2025, 06:34 PM PDT | 1.9 MB |
| Tips for a Successful Proposal Submission_Fusion Support May 2025 | 5/28/2025, 06:50 PM PDT | 385.3 kB |
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