Cloud-Based IT Service Management (ITSM) System with Asset Management

Location:	Ohio
Posted:	Apr 9, 2025
Due:	Apr 16, 2025
Agency:	City of Cleveland
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Publication URL:	To access bid details, please log in.

The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs.

Opening Date/Time: April 8, 2025
Closing Date/Time: April 16, 2025, 5:00 p.m.
Dept/Div: Information Technology & Services
Contact: Harold Jackson
Contact Email: hjackson3@clevelandohio.gov
Contact Phone: 216-664-3831
Pre-Proposal Conference: None
Last Day to Submit Provider Questions: April 11, 2025, 3:00 p.m.

Submit Statement: https://procurement.opengov.com/portal/clevelandoh/projects/160791

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Cloud-Based IT Service Management (ITSM) System with Asset Management

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